1-800 Flowers

1-800-Flowers – NOT Reliable – NOT Recommended – What is “your satisfaction is guaranteed” means?


We ordered flowers (approx order of $75) to be delivered on 5/5. We received an email on 5/6 that it was delivered. We checked with intended recipient, who informed us that they never received it. Customer service has taken 8 days to check if flowers was delivered or not (do not trust their automatic message of delivery – in my case it was not delivered).

After multiple email changes over 10 day period, finally they are going to credit my account and offer 20% discount (not even free re-delivery of flowers). I have decided never to buy from 1-800-flowers. Not reliable and poor customer service. There is no meaning to their “your satisfaction is guaranteed” statement.



 I would not shop here again

I was so disappointed with 1.800.flowers.com!!! The roses delivered to my mom for mother's day were UGLY and OLD. The arrangement was not at all the way it was presented online and the rose petals were already browning by the next day. I emailed them to let them know, since they have a supposed satisfaction guarantee and all they offered was a $17 credit! $17 on an $80 arrangement!! $10 of which only covered the delivery charges!! I was sooo insulted by their answer to and immediately emailed them back telling them so. [I have not heard back from them and until I do, expect that they believe this matter is closed.]

I know they use local contractors to deliver the flowers, but if they can't make good on their satisfaction guarantee they should take it down. I am not at all satisfied with a $17 refund. Had I not visited my mom on Mother's Day I would have never known how crappy and ugly
that arrangement was! My mom would have thought I only spent $12 on her flowers!!

I urge you to think about this next time you're considering using 1.800.flowers.com for flower delivery service.

 I would not shop here again

I received a tulip arrangement for Mother's Day on Friday afternoon. They arrived in a box by UPS, when I opened the box, the leaves were yellow, the flowers were curved trying to get to some light. Before I could get them in the vase, 3 blooms fell off   Read full review...

 I would not shop here again

I received flowers from this company for my birthday and for Mother's Day. I absolutely HATE receiving flowers from these guys!! First of all the flowers come packaged to the hilt. UPS shows up at 5pm, maybe even after you've left to go out to dinner.   Read full review...

 I would not shop here again

I ordered flowers for my mother in law to arrive at her home the day after she had surgery. The flowers never arrived. I called 1 800 flowers and they assured me the flowers were on the way and they would still be fresh. The flowers arrived to my in   Read full review...

 I would not shop here again

After reading all the negatives about this store, I have to relate my experiences. I have been using them for two to three years now for out of state deliveries and long distant in state deliveries. All of my orders have been delivered timely and   Read full review...

 I would shop here again

My husband ordered me flowers for a special occasion. They were promised in the morning. After calling several times to make sure they would arrive in the morning, and being assured that they "were on the way," he waited for them to arrive. Not only did they not come in the morning, they didn't come until 8:30 at NIGHT. When we called to complain, they promised a mail refund. It NEVER came. When we called back (6 times now), we were put on hold for more than 30 minutes at a time. In the end, we never saw our "promised" refund. I suppose they have bigger fish to fry. I would love to know how a business like this survives. Don't go through them, they are a terrible business that doesn't care about their customers.

 I would not shop here again

During my last pregnancy, I placed an order with 1-800-FLOWERS.com. With the placement of my order, I received a tracking number, and confirmation order, with the amount of the cost of my order, including shipping amount. I ordered a bear, stating, "I   Read full review...

 I would shop here again

I’ve been ordering flowers and plants through 1800flowers.com for as long as I can remember making online transactions. They’ve been around a long time, have a nice selection, and are usually dependable for on-time delivery of good-quality   Read full review...

 I would shop here again

Positive: Fast and prompt delivery Negative: I ordered a flower bouquet for my mother's birthday. Not only they delivered a VERY different from what I wanted bouquet (for example, the vase had a huge yellow bow instead of neutral stones inside and   Read full review...

 I would not shop here again

Do not use 1800flowers I order two weeks in advanced and asked for a specific delivery date for my sister's birthday. They go through UPS and nothing on their website says that a person is required to be there for signing. On the day of my sister's birthday she only rec'd the note that she was supposed to get delivery but was not there and they would try the next day. I complained to 1800flowers and they tried to get it sent again to no avail. They said that it was not in their hands YET I'm supposed to pay for that. It took 2 more days before my sister received her flowers with wilted rose and brown edged carnations!! Very embarassing!! I told 1800flowers-they offered to resend another one which IS not worth it since they said UPS requires signature. My sister works!!!The flowers would be wilted again by the time she got it. I got a MEASLY 20% discount from the money I spent!! NOT WORTH THE HEADACHE,EMBARASSMENT OR MONEY!! BEWARE BUYERS!!My other sister used FTD, and they left the flowers on my sister's doorstep the day of her birthday!

 I would not shop here again

Terrible. Awful. The Worst. I ordered a mixed bouquet of fifty multi-colored tulips from them for my husband. At least, that's what the website indicated I was ordering. They were delivered to his IT office on time, which was nice. Unfortunately   Read full review...

 I would not shop here again

WORST EXPERIENCE EVER!!! I sent flowers to my friend in the hospital after she had a baby. They arrived almost dead and nothing like the picture of what I ordered. I called customer service and after an extensive conversation they agreed to refund the charge. Sounded great, until they sent the delivery person back to the hospital to pick them up. He told my friend he was taking the flowers back because, "Your friend refused to pay for them"! I called customer service again and was told a supervisor would call me back. Well, I'm still waiting. Never will I use them again and I recommend the same!

 I would not shop here again

Three days later, still no flowers. Horrible customer service- long waits on hold. I had to call three different times for a total of about an hour on hold, and they never called me back when they said they would. They don't seem to have very good communication or relationships with their florists. Even though they missed the delivery date for my mom's birthday by three days, their only solution was to redeliver the flowers with 20% off. I cancelled the entire order; I'd rather do business with another company. If you are sending flowers for a special occasion, and care about the timeliness of delivery, DO NOT use 1800Flowers!

 I would not shop here again

1) Shipped order on the wrong day
2) Overcharged
3) Signed my email up for spam from multiple sister companies without asking
4) Customers Service unable to remove email subscriptions.
5) Still getting spam.

Totally garbage company.

 I would not shop here again

Ordered for my father's funeral; arrived hours after the event. Two years later my sister ordered for our mother's funeral. Never arrived. Compensation - discount coupons.

 I would not shop here again

The experience was awful for first 40 days. The Valentine day order was cancelled and nobody tried to contact me in advance. The left some apologetic message on my cell which I could not receive because I was out of US.
Later they contacted my wife by email asking to rate her experience with them. She took care to get them her best hisses. Later I wrote the letter to them expressing my anger. It helped a little bit, but I would rather had happy Valentine Day.
I think this company with the attitude like this should be out of gift business.
On the March 13th I received the call form the website. They tried to explain something but I was busy and asked them to call back in an hour. Nobody called that was so them. But at 3pm they delivered the beautiful roses in vase with a toy. That was nice way to apologize. My wife liked it.


 I would not shop here again

I ordered flowers for my girlfriend who works for the management office of a local school system (open 8-5). On Valentine's day, I received a call saying the school was already closed and the contracted florist would deliver to her home address. No flowers were received. Upon calling the customer service line, I was disconnected after hearing a message that due to the high demand of Valentine's day, calls were not being accepted. Upon calling on the 15th, I was told my order might be completed that day and I would be offered a 20% discount on a future purchase. After haggling with the representative, I was given a refund after asking for his supervisor.

 I would not shop here again

What a horrible Valentine day surprise: 1-800-Flowers sent a pot full of dead flowers. I can only guess that they froze during transit (the geniuses sent them via UPS ground). I have ordered once from them a few years ago and they had the flowers   Read full review...

 I would not shop here again

1-800-FLOWERS.com failed to deliver for Valentine's Day this year. I would not recommend them, personally I will never use them again.

My order was purchased early and never delivered. After discovering this I tried in vain to call this company. The automated phone system kept saying they were too busy to answer the phone and would hang up. But I could however place my order on their website.

I didn't receive an email or phone call to notify me that my order wouldn't be delivered. When I logged an online complaint I received a call back from someone other than 1-800-FLOWERS at 9:00 p.m. to offer a shipment two days later. I declined as the gift was intended for Valentine's day. Funny, they listed our order as canceled, my order was NEVER delivered NOT canceled. We never did get an apology or explanation of what happened to our order.

Bottom line: This is unacceptable for a floral company, many people buy these gifts to express great sorrow, love or gratitude and if they can't deliver they can really let they buyer down. I wouldn't trust them to deliver, let alone get a live person to answer the phone.

 I would not shop here again

I ordered roses a week in advance and specified a 2 day delivery window.

The first day passes - no problem I assumed.

On the morning of the second day I got a call and was left a message - they had canceled my order because they could not find a local florist. Hmmm that's strange - I live in San Francisco, CA. I believe there maybe a few florists in this town!

I phoned as soon as I picked up the message from my answer machine to get a recorded message on their phone system "Due to heavy call volume we will not answer your call"

With this level of customer service - I strongly recommend you do whatever you can to spend your dollars elsewhere.

 I would not shop here again

I ordered flowers (Rose and Calla Lily's) on 1/15/08 to be delivered 2/14/08 to my fiance at her work. I was charged on my credit card right away. 2/14 came around and I get a call from my fiance telling me flowers arrived for her - UGLY flowers. So ugly   Read full review...

 I would not shop here again

This is the most unprofessional flower delivery system I have ever dealt with. I ordered an upper end arrangement of roses and an over priced box of candy for my wife for Valentines day. I realized I hadn't gotten a call from her so tried to call   Read full review...

 I would not shop here again

I have had the worst experiences with Flowers.com and have now vowed never to use them again. The first Valentine's Day I used them, last year, they did not deliver the chocolates with the order. It took me weeks and weeks to get a reply to my emails   Read full review...

 I would not shop here again

My Valentine's Day order was given thru the 1-800-FLOWERS.COM web site on 2-12-08 for a 2-14-08 delivery. The order was delivered 2-15-08. I am totally in the doghouse with my wife as there was nothing for her Valentine's Day. The flowers showed up 2-15-08. They are frozen and in extremely bad shape. They do not look attractive. I am refusing to pay for an order that is a day late and in extremely poor condition. Three web site inquiries were sent to 1-800-FLOWERS.COM, with no response from them outside of an automated "thanks for your e-mail". I tried to call them about my concerns. Their phone system refused to let me talk to a human about my issues. It hung up on me. This is the poorest example of customer service I have experienced in a long time. I will tell all of my friends to avoid using 1-800-FLOWERS.COM lest they be treated poorly like I was. I am going on line to let everyone know how poor this company serviced my business and then didn't handle my issue.

 I would not shop here again

Worst experience I have ever had!!! My first and last experience with 1800flowers. I ordered flowers for Valentines Day, my grandmother's birthday, and was sent the wrong flowers. I called the florist who is responsible for creating the arrangements and   Read full review...

 I would not shop here again

AVOID THIS COMAPNY!!! DISGUSTING CUSTOMER SERVICE!! I ordered flowers to be delivered for my mother on Valentine's Day. They didn't show up. It's now the end of the day Feb 15th still no flowers. I called and got the usual rude, apathetic phone rep. I   Read full review...

 I would not shop here again

I have spent over three hours of my time trying to figure out where my order is for Valentines Day 2008. 800- Flowers customer service is extremely poor. Try calling them and they hang up as they claim they are "over whelmed". They have lost my trust because they screwed up my order and could not deliver it on time. They claim they will give me a 20% credit. It is a day later and my wife has still not received her Valentines flowers which I spent over $50.00. I will never buy from this company ever again. I think I'll try ftd.com as my neighbor received her flowers on time. Something is definitely wrong and I wish I had read other reviews before I placed my order.

 I would not shop here again

I ordered TWELVE MYLAR balloons from 1800flowers.com, and there were ONLY THREE Mylar balloons that the recipient actually got. The rest were regular balloons that are already deflated less than 24 hours later! Needless to say I am very upset about paying for something that I did not receive. It was not just for Valentine's Day, but for my one year anniversary. I would suggest not using a place called Bloomies Flower Studio either. They delivered for 1800flowers.com and when I called to tell them my situation, they were extremely rude and didn't even listen to what happened; she cut me off in mid-sentence saying she'd call me back, which she never did. 1800flowers.com has finally responded to my emails I sent on 2/15 and today is 2/25. The email still did not have an option to rectify the situation or a solution to the problem however. So, basically to top it off, the customer service is also inexcusable.

 I would not shop here again

On February 13th, I ordered a 149.99 bouquet of flowers for my wife to be delivered next day on Valentines Day, because I am out of town on business and we couldn't celebrate the day together. She waited all day until 6pm, when she had to finally leave to attend a dinner appointment.

They conveniently would not answer their customer services phones with some lame disclaimer that due to the high volume of calls, their customer service reps could not answer the phones and to please visit the website where you could track your order online. I was unable to track my order because there was no tracking number, as promised. I have been reading other complaints online and wish there was a way to shut this obviously BAD BUSINESS company down.

As of noontime, today, (EST), 800-FLOWERS.com had made NO EFFORT to contact me or to have the flowers delivered. The real thing that chaps my hide is all the rigamarole I'm now going to have to go through in order to get a refund! What a disappointment and what a drain on my wallet! I would highly recommend finding another floral service!

 I would not shop here again

In the past I have had no issues, but this Valentine's Day I am disgusted with the company. I ordered flowers on the website on the 7th of Feb to be delivered on the 13th (a day early). They charged my credit card on the 8th and when the 14th of Feb   Read full review...

 I would not shop here again

Same Day Delivery is a rip off. Customer Service is unavailable. After 27 minutes on hold without talking to a person, I hung up. I placed an order 2 days ago, paid for same day delivery on the morning of 02/13. If they're a day late, I'd still   Read full review...

 I would not shop here again

I order the flowers on Feb 11 and paid extra for Valentine delivery to a hospital. Not only did the flowers NOT show up, but they sent me an email stating they were delivered! I have spent a couple hours yesterday and today trying to get through only to get a recording saying they are too busy to take my call and to try again later, 'click'. Looks like their customer service hasn't been fixed from all the issues they had last year - they've gotten too big for their own good.

 I would not shop here again

have to let people know a little inside of 1800Flowers. I was hired to work for them (FROM HOME) a couple weeks ago. This basically sums up the letter I sent to the company telling them how I felt. Please note I have seen lots of customers complaining   Read full review...

 I would not shop here again

My boyfriend ordered what was to be a beautiful Valentine's Day "luxury" floral arrangement that was "guaranteed" to be delivered on Valentine's Day. I stayed home all day awaiting my special delivery which never arrived. When we attempt to contact the company via the customer service numbers they provide, they have a prerecorded message that states all of their representatives are busy and therefore they cannot accept the call and it disconnects. I have sent two emails via their email customer service option on the website. I have not received response yet. The order was placed days ago, was guaranteed, the charge posted, the product/promise was not delivered and there is no one to speak with and no response to the emails sent. I highly recommend finding another company to order flowers through. This experience really caused a lot of inconvenience and disappointment on what was to be a very special day.

 I would not shop here again

Overall, HORRIBLE. I used them last year to send a birthday package - it arrived incomplete, after many phone calls it was rectified - I was promised savings coupons - never received. Today (Feb 14/08) my boyfriend sent flowers, and received a delivery confirmation. I never received anything and they were ordered on Feb 11th. There is no answer at the customer service number, only a recording that states "there are no representatives available to take your call". Completely unsatisfactory and certainly ruined my Valentine's Day. NEVER AGAIN

 I would not shop here again

My Valentine's Day delivery was sent from all the way across the country and arrived mostly dead. To top it off they aren't answering their customer service line today which really tells a lot about this awful company.

 I would not shop here again

I had a mixed experience with 1800FLOWERS. First understand this was an international order, from US to India. I started with the website, and found there were only a few products to choose from. That was OK. I could understand that for India. I   Read full review...

 I would shop here again

My 17 year old daughter had her first flowers in a vase delivered by 1800flowers.com. Her boyfriend sent it for her birthday and valentine's day! I arrived home to put it in her room and could hear all the broken glass! There is no where either with the phone number or on line to report a delivery problem! I wanted to fix this before she got home. Her first time getting flowers should be a wonderful experience, this was not going to be! I didn't want to upset her boyfriend either! After 1 hour and many tries I succeeded in speaking to someone who refused to help me because I was the mother! The fact that she is a minor didn't help or that I could read her all the information off the box. I had to call the boyfriend! I wonder how many people when they receive it bother to call and complain about delivery problems? I wonder how many people would take the time to call? How many people would tell the sender?

 I would not shop here again

I have to agree with most of the reviews here. 1800flowers is one of the worst shopping experiences I've had. DO NOT order from them. I sent my sister flowers for her birthday, and then got a delivery confirmation- although the UPS tracking number did   Read full review...

 I would not shop here again