AbsoluteHome

Not very good experience.  I tried to buy a coffee maker.  I ordered it and then found out they didn't ship it.  I tried their 800 number for order service, but after spending 30 minutes on music on hold I gave up.  I tried calling the sales number and they answered, but then all they did was transfer me back to on hold waiting for a service rep.

 I would not shop here again

Wish I had never ordered from them.

After the first water heater we ordered turned out to be the wrong item they assured us we would receive an email with all needed return information. We received no email so called to follow up. Their customer service line is a minimum 30 min wait each and every time we called. We finally tried the sales department and spoke with someone who said they would take care of it and our new order, still no email or new product a week later.

After 3 more calls we were assured that the new order had been shipped and that the return email would be sent asap. Checking with UPS on the new order, the product was still not provided to UPS for delivery (now 14 days after we re-ordered) and still no email for the original order return.

As of 02/10/09, still waiting for the information and calling daily. Again, even when speaking with a sales rep, minimum hold time is still over 15 minutes.

 I would not shop here again

Things started out good. I ordered a microwave, dishwasher and wall oven on a Thursday night and the arrived the next Wednesday. The MC and DW were both damaged. I emailed them and when I had not heard back from them after 24hrs, I called. I was told that I would hear back from the department in charge of the replacements in 2 to 3 business days. I then asked if the shipping company would take the old ones back when they delivered the new ones. The rep told me that they could not ship me replacements until they received the damaged ones back! I'm now looking at a couple of weeks at minimum. I'm certain that I'll encounter more frustraion before this is over. I guess I should have done my homework.

 I would not shop here again

A search on Google.com yielded a number of sites offering the hot water dispenser I was looking for. The cheapest listed was at Absolutehome.com. I found the web site to be user friendly and easy to navigate. The descriptions of the hot water   Read full review...

 I would shop here again

Do not buy anything from them, they are scammers. I bought one thing, now I am getting charges from a company ever month I never heard of. SOme kind of club they give your credit card numbers too.

From what i hear it is impossible to get them to start charging your CC. YOu must actually cancel your credit card.

The club they sign u up for without your permssion is called "BUYERS EDGE" and it it a NIGHTMARE to deal with.



 I would not shop here again

We are building a new home and needless to say we need many items and have done much online shopping. This experience at absolutehome.com was absolutely my worst experience. I had to return knobs that didn't match and they charged me a 25% restocking fee. They never gave me this information up front and were totally rude when I called them. Had I known about the restocking fee I would have been more careful choosing.

I mentioned that I was reporting them to the Better Business Bureau and they practically laughed over the phone. I asked for a Manager and was told she was a Manager. I'll never buy anything from them again - be sure you read the fine print.

 I would not shop here again

Order placed on 2/20/08, but did not receive until 3/11/08. That is not an acceptable schedule for a small box of filters. Unless it was shipped by boat from China! Turn around time was rediculous and shipping charges were excessive. For that $$$ amount, I would have expected OVERNIGHT!

 I would shop here again

very easy to navigate, merchandise arrived on time.

 I would shop here again

Highway robbery if you try to return products! BE CAREFUL! I purchased a w/d online, that was the easy part. I followed up with a call regarding the delivery time of the w/d since I NEEDED it by a certain date in order to install. I was assured that it would arrive, in hand on time. Unfortunately the next day i had to cancel the order. It didn't ship yet, so I should have been ok. Not the case! After refusing to return the item that i have yet to receive, i talked to a supervisor and convinced him to do the return. One week after the expected delivery date, I got a call that my item would be there tomorrow....WHAT?!?!? I cancelled the order! I now will only get a return for 75% of the item and am out ALL shipping costs they never needed to incur (over $500!!!). When you call to talk to them about any issue, be prepared to hold...they try to get you not to do anything by putting you on hold for over 1/2 hour!

 I would not shop here again

I can see I am not the only one that has problems with AbsoluteHome. I made the terrible mistake of purchasing a Avanti DW181SS 18" Undercounter Dishwasher from them.
After waiting MONTH AND A HALF the product finally arrived, but guess what, UPS tossed it in front of my house upside down and it got damaged. Called customer service and waited another week for UPS to pick up the package again. once they received it they told me that I have to wait another 7 to 10 days for the product to ship again
It’s been two months and still the dishwasher is not here. Not worth it
Believe me, DO NOT BUY FROM THIS STORE.
They should change their name to Absolutehorror.com
I’m asking for my money back, wish me luck!

 I would not shop here again

I did not like that I had to mess with giving a signature to the shipper before they would deliver the product. Matching hours to another company when you work full time long hours is difficult. It all worked out in the end, but I did not like having to struggle with the receiving the box. I would have liked the choice to want to sign for the package, not have signing forced on me, as the only way to get the product.

 I would shop here again

The price was great with free shipping and handling. The order was about a week later than the original estimate. The customer service reps were very personable but did not always follow up. According to customer service the biggest difficulty was the lack of response from the manufacturer, LG, about the order status and product availability.

 I would shop here again

We purchased the light post, it was received defective, I called customer service, was sort of rudely told I would receive instructions about returning this product via e-mail, which I have still not...A message told me they were contacting the mfg to see whether to return or not....A week later still no answer, but, I haven't e-mailed to follow up yet, will today.......

 I would shop here again

NO! This is BS!

 I would shop here again

ordered online-advised of shipping and date of arrival-on time! thanks

 I would shop here again

Thanks for great service.

 I would shop here again

I ordered this item on !/31/08. To date I have not received this item. I called Monday, 2/18/08, and as of now have not received any data on when I can expect to receive the item. This is not very conducive to good service. I would like to receive the item!!

 I would not shop here again

I received a washer in non working order and when I called for a replacement I was told I had to call GE and have them come out to fix it. I did NOT pay for a broken washer. I paid for a BRAND NEW washer. I will NEVER purchase from this ridiculous company again.

 I would not shop here again

Everything went smoothly with my purchase from placing the order, e-mail update on shipping and receipt. Thank you.

 I would shop here again

I bought a corner toilet from AbsoluteHome; they aren't that easy to find and the price was right. It showed up on time & it survived UPS just fine. I was happy overall.

 I would shop here again

Everything went well.

 I would shop here again

The shipping time was over 14 days but the product was well packaged and extremely protected (box within a box). Great quality product with extremely affordable shipping costs.

 I would shop here again

The order shipped within 3 weeks of placing the order as it said it would. I received the box from UPS on the 25th of January and I could not get anyone to install the toilet until today, 2/2/08, so I did not open the box until today. When I opened the box, only the toilet tank and seat were in the box and the actual bowl toilet was not in the box. In the box, there was a paper which said that it was on backorder. I see from your shipping confirmation (Which says that both pieces were shipped) email that I should have let you know 3 days after receiving the item that the bowl was not in the box and that you are not liable. I am not saying that you are liable; I am just questioning the lack of communication as to the status of my backordered paid for item. There was no email sent to me to let me know that the bowl was on backorder nor was I asked if I wanted to have everything shipped to me at the same time. I could not complete the project in the time that I had scheduled. I am very dissatisfied with your company?s communication and feel that you should have let me know that the item was on backorder at the time I placed the order, or through an email or a phone call at some point during the three weeks that I waited for the order. You could have also asked if I wanted to have everything held until all the items could be shipped at the same time. There is nothing that I can do with a toilet tank with no toilet bowl, which has caused a great inconvenience in my project. At this point, there has still been no communication regarding the backordered bowl. I do not know if or when the item will arrive. I purchased and paid for a two-piece set and need more information as to the status of the bowl. I will call customer service on Monday, the 4th. Thank you.

 I would not shop here again

This is the worst experience I have ever had. I ordered an LG washer/dryer on Dec. 5 for approximately $1300. I received an email stating that it was going to ship to me on or before 12/26/07; if it didn't arrive, I could cancel my order and receive a   Read full review...

 I would not shop here again

Uneventful.

 I would shop here again

I ordered a product that was not available from the vendor. I would have preferred that Absolute Home had called the vendor when I first place the order and then they should have emailed me that the lead time was two weeks to two months. It turned out that I cancelled the order and Absolute Home promptly credited my credit card. My only objection is that two weeks went by and I think they should have told me right away that the product was not in stock and not available.

 I would shop here again

It took longer to get my order because they said they had to do inventory. It was the frist of Jan when I place my order.

 I would shop here again

Buying the microwave on line was excellent. However, customer service extremly poor. Every time I called i was told it was being shipped a different method- UPS,Freight, USPS- no one gave me the same answer 2x- I was told i needed to sign for it. Even tracking was impossible. Emails I received about delivery all said different methods and times. Eventually I found it at the door-

 I would not shop here again

had the best price for item I wanted

 I would shop here again

The order arrived sooner than expected. I am disappointed in FedEx. I arrived home one morning from an appointment to find this huge box on my doorstep. It could have been stolen!!

 I would shop here again

The worst customer service I have ever experienced. Failed to notify me when the shipment was late. I canceled the order on 31 December only to be told on 4 Jan that it was too late and the item was shipped. Asked to speak to a supervisor and was   Read full review...

 I would not shop here again

Supplier couldn't get us our order in enough time. When I called to cancel I received a later notice that credited us for (5) nut drivers. It was supposed to be (50). Still waiting for a reply to credit for correct amount.

 I would shop here again

Placed the order on 12/11/07 cancelled order within minutes apart. Cancellation dept. receieved the request several days later which in turn they were unable to stop the shipment in time and now I have to return it. Shipment received after X-mas and now I have to wait until 1/8/08 to received instructions for returning the merchandise. Extrmely unhappy with the untimely cancellation of my order and my having to incur interest charges on my card.

 I would not shop here again

2 of the 3 items I ordered were shipped a couple of days later than the original date posted on AbsoluteHome's order tracking website. Still, they were received fairly quickly and in good condition. The third item on my order is supposedly shipping directly from one of their vendors, haven't yet received it.

 I would shop here again

I advise everyone to shop only with Absolute Home. The customer service was extremely satisfactory and I found all the products easy to find. Everything which I ordered was exactly how they showed it online so there were no surprises when I recieved my order.

 I would shop here again

Homeclick is really the best place to shop!

 I would shop here again

I ordered the snow thrower in late November, and the item was shipped in a timely fashion, but arrived at a Fed Ex terminal damaged, so Fed Ex returned the product. I would have expected AbsoluteHome to put a replacement on a truck right away, or at least to email me with an anticipated delivery date. I had to call their customer service, who told me I'd receive an email in 5 days telling me what to do - and when I did, it was a form letter that sounded like it was addressed to someone who had received damaged goods or had a warranty issue. Now, I've received an email telling me to expect shipping on or about January 1st! After that, if I still haven't gotten it in a timely fashion, I can request a refund. In the meantime, I've dug myself out of two snow storms; my credit card has already charged my account, and I dare not buy from someone else until this issue is resolved. I've been entirely dissappointed with this purchase.

 I would not shop here again

excellent shopping experience!

 I would shop here again

I e-mailed customer service two days ago to cancel this order and I have not received a response. I placed the order on November 29th and the expected delivery date is December 28th. That is absurd. I would appreciate at least an e-mail acknowledging my request, but as of today I still have not received one.

 I would not shop here again

I have shopped here several times....it's usually the first place I look for products needed for my bathroom remodel

 I would shop here again