Air & Water

Excellent service--Got a real person on the phone in no time; associate I spoke with to help me with the order was cheerful, knowledgeable, helpful, making it a positive experience all around.

 I would shop here again

The ice machine wound not make one piece of ice!! I was frustrated because I felt that because their merchandise was faulty that they should refund me my shipping and handling which they would not do. They credited my card for the price of the ice machine only.

 I would shop here again

Quality on the net as it should be.

 I would shop here again

No problems. Every thing worked as directed on the site. They know what they are doing.

 I would shop here again

Excellent

 I would shop here again

Very responsive - very fair - I highly recommend

 I would shop here again

THE PRODUCT HAD A SLIGHT DEFECT AND IT WAS REPLACED WITHOUT ANY TROUBLE

 I would shop here again

Prompt service and great tracking.

 I would shop here again

There were several similar items for me to compare to find the right product for me. The mini-freezer I wanted was in stock, pricing was good, ordering was easy, shipping was on time and it was packed very well. The freezer is running well & looks good in my kitchen. Actually, I have to point it out to visitors - it's quiet, blends right in and doesn't stick out like a sore thumb. No complaints.

 I would shop here again

no problems

 I would shop here again

Got it five days sooner than I was told I'd get it. Said the 24th and got it the 19th. Wes

 I would shop here again

GREAT

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Some delay in recieving due to misunderstanding about method of shipping.

 I would shop here again

would not shop here again,ordered two dehumidifiers and neither one worked as advertised.now having lots of runaround and trouble getting my money back.this has been happening for the passed 3 to 4 weeks.and still trying to get it straited out.

 I would not shop here again

Everything was received in a timely manner and in excellent condition. I would order from this company again.

 I would shop here again

I am very pleased with this merchant. They have a great website, an easy online ordering process, and delivered what they promised on time.

 I would shop here again

as expected

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The site is simple to navigate. The product, 3 Air King portable baseboard heaters, is beyond our expectations. And the price was right.

 I would shop here again

I am very please with the product. My order was processed the day I order. Was received within a few days after the order was processed in excellet condition.

 I would shop here again

The product was as advertised, and is of good quality. Delivery was fast. No problems whatsoever.

 I would shop here again

Website was accurate and easy to use. Product arrived on time and undamaged.

 I would shop here again

I found the product on my first search of their web site. It was great! The product works exactly how it is supposed to.

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good product

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I have purchased 2 under the counter ice makers. They were expenses and now the last one is not working, that is why I bought the Air & Water ice maker from you. Have told many, and many have seen the product and want one themselves. Gave them your email and phone #. A very satified customer Rita Gantt

 I would shop here again

found their website. they has exactly what i wanted. i ordered the product and everything went very smooth.

 I would shop here again

The shipping costs to Canada were a shock when they appeared on our credit card invoice. Shipping costs almost doubled the cost of the item. Because of this experience, we will never purchase anything else this way, unless it is absolutely not available through another source.

 I would shop here again

i had to call to add my shipping address because it wasn't the same as my billing address on my credit card. Unfortunately we were awaiting the ice makers arrival for a party at our FL home and it didn't arrive in time because the co. emailed this info and i don't check our email daily. so we had to buy ice and it would have been nice to have our new ice maker available (the real reason we bought it) But we did figure it out and finally recieve the item and we love it. this is the only company that has ever required the address to be listed on our credit card to ship to or an "affidavit". Must have beened burned but seems a bit "over the top".

 I would shop here again

Air & Water did a good job and provided quality merchandise; I am pleased with both coolers. The delivery was not satisfactory...Came by Fed Ex who rang the doorbell; I was in the room and immediately opened the door to find no one. Ran down the stairs to see the truck sailing off half way down the block. Tried to telephone and all they could say was that the truck would return to station later in the day but drivers have no phone contact with the station. They invited me to come to the station about 20 miles from my home and see if I could "catch the driver". I recommend UPS....

 I would shop here again

I'm very pleased with the quality of the product and protection while shipped.

 I would shop here again

Neither unit worked. One arrived minus remote, instructions, ice tray, and air filter. In addition it was put together wrong from the start. It leaked and it had a piece floating around inside. The other one never cooled off at all and only blew hot air. Both units were unsatisfactory. Customer service was excellent.

 I would not shop here again

Very bad experience. Billed different price than was posted...Ordered two items,paid for two items, but company forgot to ship one of them.....Had to ship the second item by Next Day Air in order to complete job that merchandise was being used on.

 I would not shop here again

Their site was easy to use. The information I needed on the product was all listed and the pricing was very competative. Their free shipping sealed the deal. I will recommend them to others and will use them again when I need heating products.

 I would shop here again

I received the ice maker very quickly. I used it and had trouble with it the first time. I reported it to a service person at Air & Water (who was not very helpful) and he said I would have to fill out a return form (which was going to be a very lengthy process). I was also VERY disappointed to find out that I would have to pay return shipping costs. I tried the unit again, it appeared to work a bit quicker, I called a rep. at Air & Water who was extremely helpful and knowledgeable about the unit. She explained what was going on with the unit and that it does take a while for it to warm up and generate lots of ice. I continued doing what she told me and the ice maker works perfectly! I'm very happy with it, thankfully, because I would not have been happy to have to ship it back at my cost.

 I would shop here again

Fast shipping, excellent quality product. Will shop them again for air/water needs in the future.

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this company has excellent products, easy to navigate website, great phone support and most of all: shipped FAST with great prices! I Love this Company - and - no, I am not related to anyone there :-) Brigitte von Lueneburg

 I would shop here again

Site was very easy to navigate & we were very pleased that the item was received so quickly, especially since it was free shipping. There was some form of extra filter included with no instructions & that was a little confusing since it didn't appear to be needed.

 I would shop here again

I had to return the item,it did not do as advertised

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I received the dehumidifier I ordered online in about a week. It was not packed for shipping--there was only a little piece of styrofoam at the top and bottom of the unit and none on the sides. The box was crushed in on one side. I should have refused delivery if I'd had my wits about me. Of course, the thing just didn't work. In order to return an item, you have to use the form on their website and obtain a number for a return authorization. I'm still waiting after almost a month.
I've finally disputed the charge through American Express in the hope of getting some of my money back, but I'm not holding my breath. Telephoning them is useless as well since all you ever get is voice mail.

 I would not shop here again

No customer service. I have waited over two weeks for return information for a defective product.

 I would not shop here again

Ordering was really easy because the descriptions of the merchandise doesn't leave one guessing what you're going to get. You get what you expect to get, and the service is excellent. My shipment arrived quickly and was packaged really well. Customer Service quickly responded to any questions I had, and they even sent a phone number to call in the event I had more questions or felt like my previous questions hadn't been answered to my satisfaction. I'd definitely order from Air & Water again.

 I would shop here again