Baby Universe

Overall I was pleased with the ease of shopping and the arrival of the items.

 I would shop here again

I prepared this survey before the order was received. The only trouble I had at all with the order was that it would not let me put this email address in for order confirmation, I'm assuming because the email begins with a digit rather than a letter. It kept saying something like, "email address invalid". So, I entered my work email and I have not received a confirmation on the order on it.

 I would shop here again

I placed an order for a crib on 11/18/06 and still have not received the confirmation email. I am supposed to get an email containing a package tracking number which I hope I get once the package has been shipped.

 I would shop here again

The product I ordered is backordered, so I could not really complete the survey properly. The expected ship date is 11/30/06, so I will be happy to complete another survey after I receive the product. But so far, the shopping experience has been good. The price was the best I found anywhere else and the free shipping is a nice bonus.

 I would shop here again

This product was on backorder when I bought it. We are waiting patiently.

 I would shop here again

I received a call the day after the order informing me that the item I bought was not in stock and no more would be coming in. I was offered a seat with another cover, but I didn't want that, so I canceled the order.

 I would shop here again

Overall I had a good experience although there was some miscommunication with the same day shipping. Overall I would shop here again and recommend it to people I know.

 I would shop here again

Very happy with the merchant and product.

 I would shop here again

The item we ordered was listed as in stock. It wasn't. We didn't find out that it was out of stock until 14 days later when we asked "where is our item, please send the tracking number". We were then told "the item is on backorder for another 2 weeks".

Nice of them to let us know. So we asked to have the order cancelled & to receive a refund. It's been nearly a week now and still no refund to our paypal account.

We certainly won't be shopping here again.

 I would not shop here again

did not know how to track also e-mailed customer service no response

 I would shop here again

I picked Baby Universe for the purchase of our car seats because of their fair prices and free shipping. Unfortunately, one of the car seats I chose is out of stock, so I am still waiting to receive it. It was very easy to reach the customer service team by phone, though the woman I spoke with wasn't as knowledgable as I had hoped.

 I would shop here again

I as usual had a great no hassle shopping experience with Baby Universe. I have purchased both my children's Britax carseats from Baby Universe and have no complaints. My recent order of the Britax Regent was on backorder at most of the other stores, it was in stock and available at Baby Universe. It arrived two days before the scheduled delivery.

 I would shop here again

great

 I would shop here again

i received my crib bedding in 2 days. i was expecting to receive it in 4-6 weeks so when the fedex man came to my door i didnt know what he was giving me until i saw the name of the sender then i knew what it was. i was surprised and happy i received it. now my baby could use her new crib bedding. thank you baby universe, sylvia rios

 I would shop here again

TERRIBLE CUSTOMER SERVICE

 I would shop here again

I found the web site easy to navigate and had no trouble placing my order.

 I would shop here again

I have note received this order and never received an email with the order number. Please check into this.

 I would shop here again

The product, the price and the shipping were excellent but I was left with 1 major flaw to deal with. I never recieved an email confirming my order nor did the website direct me to a page listing a confirmation of purchase! The only record I had that I had even puchased the item was my bank statement showing funds subtracted! Until the car seat arrived (very promptly I should commend) I had no proof or record that I was recieving a shipment from Baby Universe. This left my wife and I very uneasy and very suspsicious of dealing with this company. In a day and age where fraud is rampant we would rather pay more for peace of mind, any day. The ends does not justify the means in this case.

 I would shop here again

kind of easy...but I never recieved a confirmation email of my order

 I would shop here again

I ordered something that takes four to six weeks to receive, so I haven't gotten it yet. The email confirmation was down, so I did call to confirm the order and they were very nice. Thanks. Looking forward to receiving the product.

 I would shop here again

The website was not updated with the tracking informtaion. Had to call to determine if product had shipped. Received product in timely manner and in nice condition.

 I would shop here again

The item description states that it usually ships in 1-2 days. The company policy states that items ship in 1-4 days. As of now 9 days later I was told it was shipping today, but there is still no tracking number on the web page. Customer service was acceptable, but nothing great other than the woman who finally called me back today to tell me that it was shipping and that I would receive it in about 3 day. I honestly think that they should have expressed it to me since it took too long, but the company doesn't seem to care to much.

 I would not shop here again

I ordered specialty items which they did state would take 1-4 weeks to deliver. I have not received my order yet as it has only been a few days. However, I would have liked an email confirmation of my purchase. Since ordering my items I have not received any confirmation that they did indeed receive my order and are able to process it. I am use to receiving email confirms and rather expected it from this company as well. But their site was easy to use and seemed to have a good variety of products with good descriptions of the products listed as well.

 I would shop here again

It was great

 I would shop here again

#7, I don't know. I have not received the merchandise yet. I thought paying $36 was expensive for a $24 blanket. So perhaps, if this survey was sent after I received the product(s), it would be more helpful for you.

 I would shop here again

Everthing was so smooth! Great price on product and the shipping rate closed the deal on the large heavy item we purchased! Thank you!

 I would shop here again

The stroller arrived and was damaged, with a hole punctured through the footrest.

 I would shop here again

Well, they haven't sent me any kind of confirmation e-mail yet, like I get from every vendor I've ever bought on-line from. So that worries me. Still, it's only been a few days, and I still expect to see my package arrive in regular time. If there's no problem with that, I've got no problem with them.

 I would not shop here again

How can I answer #7 when the product hasn't even arrived yet???

 I would shop here again

The confirmation page which appeared once the purchase was complete at baby universe indicated that I would receive an email confirmation of my order. I never received such email, but received my car seat in a very prompt fashion. Also, the box containing the car seat was damaged upon arrival to my home, but the car seat seemed in perfect condition.

 I would shop here again

I places an order on 9/19. One item was on back order and received 16 days late. I had to do the research to find out where my items was. They never contacted me to tell me the item was on back order. I left 5 messages with TMS, Baby Universe's answering service. I left messages because EVERYBODY is in staff meetings Thurs until 2pm Eastern Time. Customer Service is the worst I have ever dealt with on-line or in brick and mortar stores. I was told they don't have a customer service policy, just be rude and collect peoples money. I will never do business with Baby Universe and you shouldn't either. I also found my items cheaper at Target.

 I would not shop here again

I found exactly what I wanted at a good price and free shipping! The free shipping was why I purchased from them instead of any other vendor.

 I would shop here again

Haven't received the product yet

 I would shop here again

Everything worked out fine. We certainly will consider the merhcnat should we be inthe market for similar items.

 I would shop here again

Someone should revamp this survey. Since I indicated the item was backordered, there is no purpose for this survey. Insistance on a merchant rating without a N/A option renders any answer of mine useless.

 I would shop here again

EVEN THOUGH I HAVE NOT RECIEVED MY MERCHANDISE I THOUGHT SHOPPING AT BABY UNIVERSE WAS FAST AND EASY THE ONLY THING I DID NOT LIKE ABOUT IT WAS I HAD ORDER SOME THINGS FROM A DIFFERNT STORE AND HAVE ALREADY RECIEVED THEM BUT I AM STILL WAITING FOR MY PRODUCT FROM BABY UNIVERSE...A GREAT DEAL TO SHIP BUT IT TAKES A WHILE TO GET HERE...BUT I WILL STILL SHOP HERE AGAIN....THANKS

 I would shop here again

I never received the confirmatión order of my purchase. Jorge Aguero Importación de Equipo Invesa

 I would shop here again

E-mailed Customer Service about redeeming multiple gift certificate codes on a single online order. Turns out it's easily done; however, based on the canned response, the CS rep obviously didn't read my question. Caught off guard by drop shipment -- I was expecting the item to be in stock. No issue with delivery time -- the shipment arrived very quickly. However, because I never received a shipment confirmation/ tracking number e-mail message as promised (presumably because of drop-ship instead of ship-from-stock), I couldn't anticipate delivery or schedule someone at home to accept. I didn't exactly appreciate UPS's "ding-dong-ditch" delivery method (ring doorbell, leave box on the stoop whether anyone answers or not) on a $285 item, either! Fortunately, my wife was home. Bottom line: Great item, great selection, great bottom-line price (including S&H), super-quick delivery, but poor follow-up. All's well that ends well, I guess. Would order again, but next time my expectations will be a little different.

 I would shop here again

As I made this order on the weekend and this came survey came on Monday or Tuesday I don't know most of the answers to the above questions. Also this was one of the only places that ship to Canada, so I was very pleased about that.

 I would shop here again

we have bought some other items from baby universe and have been satisfied. I will continue to use this websie for my needs.

 I would shop here again