Best Buy ®

Your wait time on the telephone was HORRIFIC - 43 minutes to be exact (I was initially told it would be 20 minutes!). PLUS...there were "lag" times, no music, no noise...so you weren't even sure if you were still connected (of which one time, I did hang up only to be back at the bottom of the list again!). Very frustrating! Customer service rep was WONDERFUL!! Wish that I could have merely sent an email requesting that the item be shipped (free) since that was my only request (the item wasn't in stock at our Best Buy as per on-line). Hope that helps -

 I would shop here again

Everything went fine except it wouldn't accept my rewards number. I am still trying to figure out how I can get the points for this. I asked at the store and they didn't know either.

 I would shop here again

I would place any future orders if any through the Okemos MI/East Lansing MI store only. I have only had bad experiences with the Lansing store. It doesn't matter if it is in computer repair or now ordering over the internet they don't seem to have it together very well, nor willing to help. But I was at Okemos/East Lansing the day after Thanksgiving and it was nuts and they kept it under control and did everything to help everyone with all kinds of questions and situations. Just a more helpful group of people.

 I would shop here again

This was purchased on Thanksgiving day and not shipped out until the following Monday.

 I would shop here again

I have bought about 1800.00 from best buy in the last three months, and have had no problems

 I would shop here again

I was very pleased with my shopping experience. While a lot of people camped outside in the cold to take advantage of the Thanksgiving sales, I was able to place my order in the comfort of my own home, take advantage of the sale price, and save the hassle. I also saved on sales tax since the small town I live in is lower than the sales tax where I would had to buy in the store.

 I would shop here again

I am pleased with my oline order purchase.

 I would shop here again

Everything went perfectly, I order the laptop online and received it within 5/days, it was delivered by UPS and required an actual signature. Thank goodness because UPS has become sloppy, recently they have been leaving packages on my doorstep, but Best Buys wanted an actual signature... hurray for Bestbuys!

 I would not shop here again

very happy as always

 I would shop here again

I would encourage absolutely nobody to place any orders online with Best Buy if you expect to actually receive the item you order.  Basically, despite spending over an hour an the phone to try to have our item delivery rescheduled, Best Buy can tell   Read full review...

 I would not shop here again

Great price offered online without having to shop on Black Friday - Thanks a Million!!!

 I would shop here again

very good

 I would shop here again

I value the consumer reviews. Prices are fair and clearly marked. Checkout is easy and order confirmation emails are timely and accurate. Product was delivered on time, wewll packaged and in good condition. This is not our first online order from this merchant and all previous orders have gone just as well.

 I would shop here again

Item delivered had been used, batteries still installed. No comment from the clerk, no aerking on the box to indicated this was a returned item. Not an honest representation that these were not new in box, but used and returned and repacked.

 I would not shop here again

IT WAS GREAT.

 I would shop here again

Good experience, but clerk seemed unfamiliar with process of online orders. With Christmas purchasing expected, Best Buy should familiarize all staff with all pick-up procedures.

 I would shop here again

it was fine.....I am still waiting for an item that was on backorder.

 I would shop here again

Store allowed me to change my delivery details very easily over the phone. Excellent service!

 I would shop here again

It was fast and easy. ipod nano is the best.

 I would shop here again

Experience was great.

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Good

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Delivery was outstaning!

 I would shop here again

the only thing I DID NOT LIKE was I ordered these items for my son with a credit card. We do not live in the same state. I wanted to save on shipping and let him pick it up at the store. On the LAST page, it says only the person with the credit card could pick it up!!!!!!! OMG! I was not physically there! Why didn't they mention that before the last page?????!!!!! I had to cancel the order and reorder and had to pay for big shipping fees, which had I known, I would not have ordered. They should say all the requirements before the last page, NOT ON the last page. I was so angry lol.

 I would shop here again

Good

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Pleasant and easy.

 I would shop here again

A rip off. When I logged on it said there would be $20 off if I paid with PayPal. I paid with PayPal, but did not get the $20 off.

 I would not shop here again

I ordered the DVD/CD package online and received a confirming email. Then, on the day of its release, I received an email noting that it was backordered for delivery via the mail, with no date certain of restocking. I called the 800# and although the person was very helpful, she could not give further info. When I tried to move it to a local store for in-person pick up, she said her access to that store showed 0 copies. I went to that store myself later in the day and they had easily 2 dozen copies on display. I bought one, and canceled the online order. So I got my product BUT it was not a good use of my time. You should have better tools available to the Customer Service side. For price and, more important, Exclusie Product that I care about, sure I'd shop there again. But bestbuy.com has a long way to go.

 I would shop here again

Good experience, but there does seem to be a kink in on-line orders paid with Paypal. I could not access my order status even after calling customer service. They couldn't access it either. They were very helpful and tried their best but it appears there is some type of system problem with order paid with paypal.

 I would shop here again

Perfect!

 I would shop here again

The item I wanted was not available at the local BEST BUY store so, following a salesman's recommendation, I looked at www.Bestbuy and found the item I wanted. I purchased it and received it 7 days later.

 I would shop here again

My experience with Shop-to-store has been excellent.

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Great.

 I would shop here again

great i would do it again

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fine

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More details about a refurbished item. What part was refurbished.

 I would shop here again

I had to WAIT 10 to 15 minutes in line in order to receive product. Store s/b staffed so that it is in & out.

 I would shop here again

Product not in stock

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The only thing I am disappointed with was that they were not able to ship to Guam. Hope this problem is fixed so that I and other customers of Best Buy are able to order and ship to Guam.

 I would shop here again

I bought a cd for 14.95 plus tax. To get it from England was 20.00 plus tax plus shipping. Local dealers and bookstores wanted 41.00.

 I would shop here again

Great price, product and service. An example for other stores to model. Thank you ! Your stores will be the first choice for any other products I need to purchase.

 I would shop here again