Best Buy ®

First time I ordered online from Best Buys. I would definitely do it again. I have always had great service in the Whitehall PA store, and have found the online shopping to be better than I expected. The website is very user friendly. - Thank you for making it a pleasant experience.

 I would shop here again

After reading and verifying on Snopes.com, the story about Best Buy being supportive of Muslim holidays, I choose to no longer do business with Best Buy

 I would shop here again

Experience was excellent

 I would shop here again

It took 9 hours for one DVD to be picked and prepared for in-store pick-up.

 I would shop here again

always a pleasure

 I would shop here again

The website had the product and delivery schedule to met my needs. It was easy to complete my order and received my delivery on time. Thanks!

 I would shop here again

I ordered this item online. The only problem I had with the service was the wait time at the Customer Center where I had to pick up the product. They were understaffed with only one clerk there and the wait was WAY TOO LONG. Once I was waited on the clerk was very pleasant.

 I would shop here again

I was thrilled with the 99 cent shipping promotion. It convinced me to buy the item.

 I would shop here again

shopping for the product was fine. Getting the right product delivered to the house is a different story. People filling the order should pay more attention to what is ordered and what they ship. I'm missing half of the gift cards that I purchase. I had to call the best buy twice to get them to send me the 2nd half of my cards. Still didn't receive them.

 I would not shop here again

I got the Ipod, but I did not get my gift card that was supposed to go with it. I called to find out what happened. The man said I had to do something extra on the computer to get the gift card. I was ready to send it back, but he said he could get the gift card for me. What a nightmare for the people working there taking all these calls bcause what was advertised wasn't really what you got.

 I would shop here again

HORRIBLE! I purchased an item and received a confirmation and ETA for the gift. The following day, I recieved a "cancelled" email FOR NO REASON. My account was charged and still remains to be charged to this day. I've called several times, sitting on the customer service line for 15-20 minutes for their lines to just hang up. I also am still awaiting an email reply to my inquiry about the subject of my cancelled order and why my account was still charged. HORRIBLE!

 I would not shop here again

Excellent

 I would shop here again

This order went fine but when I order a tv on line on the 22nd of November the delivery date was missed and I had to call customer service to get a new delivery date set. Great on small stuff but only so-so on deliverable items.

 I would shop here again

it was okay

 I would shop here again

Good price, slow shipping.

 I would shop here again

online was unacceptable as they sold to many and keeps sending back orders notices and was told by stores that i would not recieve in timely manner

 I would shop here again

everytime i shop at best buy the staff goes out of their way to make sure i am a happy customer. overall,one of the best stores for technology and customer service. very happy everytime i shop there.

 I would shop here again

VERY GOOD SERVICE AN PRODUCT

 I would shop here again

My gift was supposed to ship to store, I was notified it wasn't available at the store and if I called customer service I could change to ship to home. I waited 29 minutes on the phone for an agent who was nice and set up ship to home. The next day I got an email saying that my purchase was on back order 1-2 wks. Now I won't have it by Christmas and have to start shopping again. It was a scam to sell a product cheaply that wasn't in stock and try to force me to buy a more expensive item. I will never shop BestBuy again.

 I would not shop here again

didn't know about their return restocking fee. After reading the email, I will not purchase from best buy again.

 I would shop here again

Slloooooooooooowwwwwwwwwwwwwwwwwwwwwwwwww!

 I would shop here again

I ordered a computer online, picked it up the following day at my local Best Buy, after work. Wonderful system!

 I would shop here again

I tried to buy on line but the site didnt work as presented, it didnt compute freedelivery as promisd so I was forced to pick up at the store. The store then was unaware of the online promotion of a free memorycard but made it right. I will contine to buy at Best Buy but not online

 I would shop here again

Tried to call the Kalamazoo store during regular business hours NUMEROUS times and no one would answer the phone!

 I would shop here again

I was very pleased with the ease and speed by which my order arrived. We've had a lot of snow, and I was relieved to be able to buy the gift by mail in time before Christmas. Best Buy's website is easy to use. Thank you!

 I would shop here again

Your wait time on the telephone was HORRIFIC - 43 minutes to be exact (I was initially told it would be 20 minutes!). PLUS...there were "lag" times, no music, no noise...so you weren't even sure if you were still connected (of which one time, I did hang up only to be back at the bottom of the list again!). Very frustrating! Customer service rep was WONDERFUL!! Wish that I could have merely sent an email requesting that the item be shipped (free) since that was my only request (the item wasn't in stock at our Best Buy as per on-line). Hope that helps -

 I would shop here again

Everything went fine except it wouldn't accept my rewards number. I am still trying to figure out how I can get the points for this. I asked at the store and they didn't know either.

 I would shop here again

I would place any future orders if any through the Okemos MI/East Lansing MI store only. I have only had bad experiences with the Lansing store. It doesn't matter if it is in computer repair or now ordering over the internet they don't seem to have it together very well, nor willing to help. But I was at Okemos/East Lansing the day after Thanksgiving and it was nuts and they kept it under control and did everything to help everyone with all kinds of questions and situations. Just a more helpful group of people.

 I would shop here again

This was purchased on Thanksgiving day and not shipped out until the following Monday.

 I would shop here again

I have bought about 1800.00 from best buy in the last three months, and have had no problems

 I would shop here again

I was very pleased with my shopping experience. While a lot of people camped outside in the cold to take advantage of the Thanksgiving sales, I was able to place my order in the comfort of my own home, take advantage of the sale price, and save the hassle. I also saved on sales tax since the small town I live in is lower than the sales tax where I would had to buy in the store.

 I would shop here again

I am pleased with my oline order purchase.

 I would shop here again

Everything went perfectly, I order the laptop online and received it within 5/days, it was delivered by UPS and required an actual signature. Thank goodness because UPS has become sloppy, recently they have been leaving packages on my doorstep, but Best Buys wanted an actual signature... hurray for Bestbuys!

 I would not shop here again

very happy as always

 I would shop here again

I would encourage absolutely nobody to place any orders online with Best Buy if you expect to actually receive the item you order.  Basically, despite spending over an hour an the phone to try to have our item delivery rescheduled, Best Buy can tell   Read full review...

 I would not shop here again

Great price offered online without having to shop on Black Friday - Thanks a Million!!!

 I would shop here again

very good

 I would shop here again

I value the consumer reviews. Prices are fair and clearly marked. Checkout is easy and order confirmation emails are timely and accurate. Product was delivered on time, wewll packaged and in good condition. This is not our first online order from this merchant and all previous orders have gone just as well.

 I would shop here again

Item delivered had been used, batteries still installed. No comment from the clerk, no aerking on the box to indicated this was a returned item. Not an honest representation that these were not new in box, but used and returned and repacked.

 I would not shop here again

We are still waiting for receipt of products ordered! Will you please notify me of ETA.

 I would not shop here again