Beverage Factory.com

I purchased a commercial co2 regulator in the past from Beverage Factory.com, as well as some other parts. These came in just fine and on time. This time however, the same exact model regulator that I purchased before came in damaged. It was another dual regulator, commercial grade, and the dail that tells me how many lbs. are left in my co2 tank was bent and damaged. The box looked a bit banged up, but not so much that I can say the damage came from the shipping. At any rate the dial will not work at all. I may order from them again, but I may have to check out some other places as well.

 I would not shop here again

good

 I would shop here again

good experience

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I tried to order an Avanti wine refrigerator from Beverage Factory's website.  Although it clearly states "IN STOCK" and "usually ships the next business day", I was emailed days later with the information that the item was backordered.  Even after calling them to let them know about the discrepancy, their website STILL states that the item is in stock.  To me, this is just false advertising to get you to order from them, even though you could get it faster from somewhere else.

 I would not shop here again

Reservoir Lid was broken and the factory sent me a new coffee maker after I agreed to pay shipping and handling for the mailing. Then, I had to return the broken machine at my expense - I did via UPS for $17.00. Bad & expensive experience. Ron Clegg

 I would shop here again

I HAD GREAT EXPERIENCE ,I FOUND EXACTING I LOOK FOR ....

 I would shop here again

This is the second purchase from the Beverage Factory. The products were of excellent quality and the price was resonable. I would recomend this company site to anyone purchasing beverage makers.

 I would shop here again

good shopping experience.

 I would shop here again

the shipping was delayed but it all worked out ok.

 I would shop here again

Excellant. Product performs as advertised. Shipped promptly. Arrrived in good condition. First rate overall.

 I would shop here again

10/10

 I would shop here again

The carafes that I received were not the quality I had expected. One was defective and the other just not satisfied. An RMA was received and carafes were returned for credit. Once I receive credit, I will be ordering again and am willing to try your products and service again.

 I would shop here again

Ordered, Paid, Received.

 I would shop here again

Enjoyed my experience, and they had everything in stock. Thank you BF.

 I would shop here again

The reason I would not purchase an appliance from them again is that, although the toaster oven appears to be in fine condition, whoever packed it did not put in enough padding in the larger box it came in. The appliance was well packed in its original small box; however the very big box it was in had so little filler that it clearly moved around quite a lot on its way to New York from California.

 I would shop here again

It was very easy to find what I was looking for and to order it.

 I would shop here again

Excellent. Great price, fast shipping, and great service. I did not realize I had ordered the wrong color until after I placed the order. A quick phone call and everything was corrected. BeverageFactory.com is on my Favorites list.

 I would shop here again

Experience was excellent. Nothing could have made it better.

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VEry smooth ordering, quick delivery.

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Quick, Easy and painless. I would not go anywhere else for this type of merchandise.

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Our order arrived early, complete, and in good order. We will continue to purchase wine stems from Beverage Factory.

 I would shop here again

Had the product I wanted at a fair price

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convenient and easy to purchase required merchandise

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Very favorable online experience with this Merchant

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no problems received what i ordered quickly

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great selection fast service fantastic prices

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it was great

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Took them over 10 days to tell me the product was back ordered. I still have not received a delivery date!

 I would not shop here again

They have the best prices anywhere

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Everthing when like clock work. Good Job!!

 I would shop here again

Excellent products, good prices, good service. I'll buy from them again.

 I would shop here again

All in all a very positive experience....great merchandise, great price and great service!

 I would shop here again

Our product came in damaged but the service was great in getting the damaged product returned and re-ordered. We now have our new unit in place and it's exactly what we needed. I would rate the service of handling the damaged product and reshipping the replacement second to none.

 I would shop here again

Cooler was defective when I rec'd it, seller did not rectify the situation, but told me I had to deal with the mfg. The mfg took several calls/emails to get resolved. As of now, over two weeks later, the cooler is waitimng for parts. Parts should be in next week (I hope)...... In my mind, seller should have sent me a replacement unit and I should have returned the defective one after my initial call (and emailed photos of the defect).

 I would not shop here again

They notified me it was out of stock about the time I was to receive it. I think they could let you know sooner.

 I would not shop here again

The site shows a picture of each article with an accurate description. There was no surprises when the product arrived. High quality.

 I would shop here again

Excellent online shopping experience: high quality product for a good price with quick delivery.

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Item arrived in record time, way ahead of scheduled date.

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The wine fridge was delivered 2-3 weeks ago and is still sitting in our garage in its packaging, so we haven't even actually seen it yet. It was never made clear to us in the purchasing process that it was only curbside delivery, nor were we given the opportunity to upgrade to in-home delivery. I spoke with a customer service agent while Pilot was here (with one man) and I was made aware that they were not bringing it into the house. The Beverage Factory agent called Pilot, to find out how much more it would cost to actually install the unit into the house and told me it would be $55.00. It was clear to them at that point that it would take 2 men to bring the 350 lb. unit into my house, as the delivery man was very nervous about even getting it off his truck alone. They were aware there are no steps and that this would be a re-delivery. I agreed and per Bev Factory instructions emailed them authorization to charge my card the extra $55.00. I was told Pilot would be contacting me to set up a time to get two men back here to install the fridge in the next day or so. I recieved no calls for a week. I then called Pilot, who were going to set up installation the next day. However, the next day, I get a call from Bev Factory saying it will be an extra $200 to have them bring it into my house. This is completely unacceptable to me since we had already established that it would be $55 and no terms of that had changed. I am very close to sending the unit back to Beverage Factory as it does me no good sitting in its packaging in my garage. Unless this is remedied, I will not only never buy from Beverage Factory again but I will share my story with others and discourage them from doing so as well.

 I would not shop here again

Shopping at the Beverage Factory is a pure pleasure. They have a wide selection of product, prices are reasonable and the follow through is exceptional. Product ships immediately and arrives in great condition. I highly recommend it to anyone who needs glassware.

 I would shop here again