CarsDirect

I helped my sister through the car buying process several years ago (she bought a Mazda Protege) using CarsDirect and we had a pretty good experience. I recently helped my mother buy a car (a Subaru Forester) and had a negative experience with   Read full review...

 I would not shop here again

Bought a 2004 Acura TL with carsdirect 8/04. The initial contact was great and the price quoted was the price paid. Unfortunately the coordination with our local dealer was very poor. The car was not there when we drove an hour to pick it up. The paperwork from the dealer was incomplete in several areas when the car was delivered and had to be sent to us later via Fed Ex. When we encountered problems, the dealer blamed carsdirect and vice versa. Our rep. at carsdirect became ill during this process and her manager was not very helpful. In the end, the car is great and the price was good. It was a headache getting to this point though.

 I would not shop here again

I bought a 2004 Toyota Camry LE V6 with CarsDirect. The customer service rep I worked with answered all of the questions I had and was very patient in stepping through the process. I was nervous about getting to the dealership and having extra fees and miscellaneous BS added into the price. I was also worried that the deposit I put down with the CSR wouldn't show up on the invoice. None of this happened and the price I paid was the price I was quoted with no strings attached. I was very happy with the service of both CarsDirect and the dealership they sent me to.

 I would shop here again

Using CarsDirect is a great way to purchase a vehicle. The process is simple and straightforward. My customer service rep, Carol, was very courteous and professional. She found me the vehicle that I wanted, with the options that I desired in a very timely manner. The price was well under Kelly Blue Book value on a very popular vehicle. Although made available, there was no pressure to purchase additional add-ons, i.e. insurance, extended warranties. Picking up the vehicle from the dealer was a snap - we were in and out in under an hour. I was very pleased with my experience with CarsDirect and will definitely recommend this company to family and friends seeking a better car buying experience.

 I would shop here again

We wanted to buy a new minivan but the way the dealers play the games is quite annoying. So, we thought of buying our minivan through carsdirect. The Experience was quite pleasant. We got the exact price from carsdirect representative and she asked   Read full review...

 I would shop here again

Incredible experience buying my 2004 VW Passat.
This was the easiest and most satisfying experience from not only Carsdirect, but also with the dealership I picked my car up at- Santa Monica VW. The CarsDirect vehicle specialist had great follow-up and a pleasure to do business with. The price was so good and I kept expecting something to go wrong - but nothing did. I thought that when I got to the dealership to pick the car up that they would try to screw me in some way to make more money - but they didn't. The whole transaction was smooth and I was in and out of the dealership in about 40 minutes.
I will always buy cars this way from now on.

 I would shop here again

I used CarsDirect to purchase my 2004 Toyota Corolla. I did all the reasearch for the car online and used my friend's Corolla which she bought a month ago as a test drive. I went to the local dealer but they wouldn't allow it without a copy of my   Read full review...

 I would shop here again

If you ever bought a car from a dealer, you must know that this can be an unpleasant experience. I bought my first new car from a dealer and while it wasn't too bad (since I did my homework and did not allow a salesperson to treat me like a total fool),   Read full review...

 I would shop here again

I was trying to buy a used mini cooper and came accross an ad by a private seller that I suspected was a scam after exchanging emails with the private seller. I used the button on their site to report my concern and heard nothing for two days. I called customer service who told me they had removed the ad the day before. I asked why they did not bother to follow up with me with even a confirmation of receipt of my concern let alone their action. Customer service rep on the phone said they get a large volume of emails. This is bad customer service.

 I would not shop here again

I bought my car through CarsDirect.com in 2001. I'll never buy a car any other way. It was soooooooo easy. I already knew what I wanted, a Jeep Wrangler. So I used the CarsDirect website to price options and put together my dream car. After I   Read full review...

 I would shop here again

I just purchased a new Volvo through CarsDirect and I have to say that although I got a great price, the experience left a lot to be desired. The "vehicle specialist" I was assigned put me through a week of the runaround where she didn't tell me how   Read full review...

 I would not shop here again

I dreaded buying a new car and having to go through the whole dealership salesman routine: "I'll have to ask my manager about that." "Hey, I'm on your side." "What's $500 dollars more, really?"

Carsdirect.com cut out all that hassle. I got great service, a great price ($1200 below invoice on a popular model) I got the color and options I wanted. I'm very satisfied and won't buy a car again without Carsdirect.com

 I would shop here again

I checked auto pricing on CarsDirect.com against various dealerships in my area, and for various types of vehicles.

In the case of Lexus, the CarsDirect pricing was very competitive, and I probably would have bought from them. However, I changed my mind in cars, and when I went to Acura, I found that I was able to negotiate a substantially lower price ($1,300 lower) than quoted by CarsDirect.com.

I was able to get my best pricing by emailing four different dealerships to solicit offers. Once I had the best offer I could get, I negotiated with that dealer.


 I would shop here again

Just bought a new Toyota Highlander using CarsDirect.com. It was an easy and pleasant experience. I did purchase the Consumer Reports price report on the car (the free sources do not tell you the "holdback", the amount below "invoice" the dealer really   Read full review...

 I would shop here again

Love this company, they have great deals :) I would definitely recommend this to a friend looking for good value.

 I would shop here again

I bought my 2003 Toyota Camry through carsdirect.com about one year ago and was very pleased. I love looking at new cars but HATE the buying process because I am not good at haggling. With carsdirect.com, I just walked onto the dealership lot that I chose to use and picked out the car I wanted. I saved about $2,000 on the price of the car. I LOVE my Camry! I'd recommend this to anybody who is in the market for a car but who hates the process of haggling over pricing. When I get ready to trade, I'll be back. A++++

 I would shop here again

I tried a lot of on-line car sites and CarsDirect was the only one to deliver.

Don’t waste your time with the dealer option. I used this first because I thought it would be faster and I could use a local dealer. Their price was $4000 higher then the CarsDirect quote and the vehicle did not have the options I wanted. The dealer contact seemed nice and cooperative but he really wanted me to buy the car they had on the lot.

I would highly recommend the CarsDirect buying service. My CarsDirect contact was tireless in her pursuit of the vehicle I wanted with the options I needed. She was very knowledgeable about option packages and what types of vehicles the dealers had on their lots. I did purchase a car from a CarsDirect dealer and the price was $1500 below the invoice price from other sites.


 I would shop here again

We completed the on-line form and received the e-mail replies from CarsDirect. We were never contacted by the dealership in over a week and a half. We called the dealership twice and they never returned our calls or made any attempt to fill our order. We ended up purchasing a vehicle locally. While CarsDirect appeared to fill their end of the deal, they seemed unable to prompt their dealership partner to work on our vehicle.

 I would not shop here again

I spent considerable time using the carsdirect website for research when buying the first new car of my life. I found the information to be extensive and accessible, though I did find a few errors. The only other site I tried was edmunds.com, which   Read full review...

 I would shop here again

I used CarsDirect.com to purchase a 2004 Honda Civic LX and found the experience overall very positive. Price CarsDirect price was $15,211, just below invoice and favorable comparing to other pricing methods, such as: Edmund's TMV: $16,110   Read full review...

 I would shop here again

I was always a little cautious about buying cars online and after dealing with Carsdirect, I can tell you there's nothing to be worried about. I was completely fed up with my ML320 (see M-Series review) and decided it was time to shop for a more   Read full review...

 I would shop here again

Service was very poor - they never found a car close to what I wanted. I was somewhat picky (wanted a 2003 BMW 330XI in Steel Grey or Steel Blue with Premium Package). The only cars they could find were not in the same color and somehow always seemed to have more options attached like cold weather package or Xenon lights raising the price - so much for a "guaranteed" low price. Each time they called the price went up and more accessories were attached. I said no and stuck to my preferences. Then after a week they called me to say all dealers in my area were sold out but I went on-line and checked local inventory and there were several in the area. They may still work for you but don't believe the guaranteed price. They act very much like car dealers - bait and switch. It might work for you but tread carefully. Use www.edmunds.com to know how much of a deal you are REALLY getting.


 I would not shop here again

One of the first things I liked about carsdirect.com was that they show you the actual price on thei   Read full review...

 I would shop here again

They did exactly what they said they would do, and when. They answered all my questions and where w   Read full review...

 I would shop here again

My husband and I were in the market for a new truck and decided to try all sources available. After checking out the local Toyota and Nissan dealers we decided to give the internet a try.

CarsDirect.com was easy to navigate and did not   Read full review...

 I would not shop here again

They found the car for us at a good price. But, they kept trying to sell us add on warranties that we weren't interested   Read full review...

 I would shop here again

I am somewhat pleased with my experience but there are a few things that you should know BEFORE you attempt to use this company. I want to preface this with the fact I live in Albuquerque, NM and I have yet to find/hear about ANY dealers giving a decent   Read full review...

 I would not shop here again

We had a very positive shopping experience. I like the fact that they give you a quote on line, rather than referring you to dealers at that point. You stay out of the time-consuming back-and-forth with dealers. It did take some persistence to get the   Read full review...

 I would shop here again

Store Review by Mr. Peter P. Kim
Senior System Administrator, Oracle DBA, Dump Truck Driver...

It’s exciting to drive home in a new car. The "new car" smell and low mileage makes you feel warm all over. However, the long hours it   Read full review...

 I would shop here again

I have always enjoyed surfing the internet for car specifications, car prices, car accessories, etc. etc. Although when I look to 'buy' a car via the internet, I specifically look to buy from a private seller. Why? I simply feel more comfortable buying   Read full review...

 I would not shop here again

We bought our car in 24 hours! We bought a 2003 Volkswagen Passat GLX from CarsDirect.com and got $3000 off the LOWEST price a dealership offered us. Let me explain...
First, we had two bad experiences shopping for the car at dealerships: "We   Read full review...

 I would shop here again

I was shopping for a 2003 Honda Accord LX 4door AT. I started off by calling or emailing the fleet or internet dept of local dealers (Sunnyvale CA, South Bay of SF Bay Metro Area), and I received quotes of 18267, 18288, 18295, and 18297 for this   Read full review...

 I would shop here again

There are a number of online car sellers online now, and having access to info does give the buyer a leg up. Cars Direct is a decent site, but I would not rank it at the top, because they still play those car lot games. When I was buying my Nissan   Read full review...

 I would not shop here again

Don't lease a car from these people, whatever you do. They sold our lease immediately to BankOne Acceptance, who can't seem to give us a correct FID #, since they themselves have been purchased since. So, we can't register our car in MA, we can't drive   Read full review...

 I would not shop here again

As another reviewer aptly put it... AWESOME!!! It just doesn't get any better. Hands down, the easiest and most relaxed car deal I've ever made.

I entered application for a loan, along with the car I was looking for (2002 Honda CR-V) late   Read full review...

 I would shop here again

I decided to go with Carsdirect after reading all the positive reviews here. However, my experience has been far from positive.

I put in an order for the car that I wanted, a manual VW Jetta GLS with no additional options on 12/10/2001. To   Read full review...

 I would not shop here again

With my wife’s recent promotion at work, she will have to drive a great deal more than she used to. Since she is still driving her first car, a 1987 Nissan, we both agreed that it would be in our best interest to buy a her a new car.

Taking   Read full review...

 I would shop here again

I just got my 2002 BMW 325ci through CarsDirect, with no options at all except leather seats. I didn't want the options because they increase the price by 2-4 thousand dollars; I wanted a specific color (metallic steel gray), and different alloy wheels   Read full review...

 I would shop here again

The following is the opinion of someone who bought his car through Carsdirect. But that's all I did with Carsdirect. Although I'm very happy with my 2002 Hyundai Elantra GT so far, it is through no credit of Carsdirect nor the dealer. I did all the   Read full review...

 I would shop here again

All went well except that when CarsDirect locks a car down for you, another dealership can NOT sell that car to you directly. This means if there is only one of the cars in your area of the color/extras that you want and you have CarsDirect hold it for   Read full review...

 I would shop here again