FTD Flowers

Full review
I have filed with the BBB in Illinois...before you order from FTD.com, be AWARE that they have quite a few files of unsatisfactory treatment...and considering that there are so many companies out there that would appreciate your business, please use another flower service.

Check out the BBB report on FTD.com...less than stellar..
http://www.chicago.bbb.org/commonreport.html?bid=19001443

Also, the Amazon feedback in regards to the FTD.com storefront...http://www.amazon.com/gp/help/seller/at-a-glance.html/103-1564443-6211055?ie=UTF8&seller=A21GHX1J4QPUDN

The one I filed:

I ordered a flower/fruit basket for an elderly uncle, to be delivered to his house the day that he arrived home from the hospital(February 26, 2007). I checked on-line to make sure that it had been delivered on the expected date, and the website indicated that it had been delivered right on schedule.

My mother called to see how my uncle was doing the weekend of March 4, and was shocked to find that he hadn't received the basket....

The following email results from a call to FTD.com. I have sent this email out three separate times with no response from FTD.com other than the "thanks for your feedback" rote email.


Jenn,

Thank you for the email verification. That being said, I am shocked AND appalled that FTD considers it perfect business practice and acceptable to NOT deliver the chosen bouquet and to never touch base in regards to the order. (I am away on a business trip, and my husband said that the machine picked up a call in regards to the bouquet not being able to be delivered on Sunday, Feb 25 the day that it was ordered...which we thought was a snafu, as we had selected a Monday Feb 26, delivery)

Furthermore, when my mother informed me that the bouquet was never delivered (approx March 4, a week later from the Feb 26th delivery date), I checked the on-line status on FTD.com, the bouquet was a confirmed delivery. WOW. NOT ACCEPTABLE AT ALL.

I called customer service right away, and Jenn handled my call very professionally. However, I am very unhappy that I had to take the initiative to contact YOU in regards to this problem. And to contact you to be told that FTD will be glad to issue me a refund?!?

I had been very impressed with FTD services, but I am very unhappy with the way that this situation was handled. Please tell me how you will resolve this conflict.

Thank you for your time and consideration.



custserv@ftd.com wrote:
Thank you for your recent order.

Per our conversation this evening...

I apologize that we do not have a florist to fill this requested order in the recipients zip code.

FTD has issued a full refund on 3/7/2007. This should post to your cc within 5-7 business days.

Sincerely, JENN/FTD

After I filed with BBB, the company sent me a $10 coupon off of a future purchase, and BBB closed the case. It's not worth trying to get some sort of apology from FTD.com for this abysmal service, BUT I can tell others of my experience as well as never use FTD.com again.