FTD Flowers

Full review
I've always liked FTD.com and have used the home delivery service several times in the past, and only one occaision did they fail to deliver. The available selection of flowers and ease of use of the website were excellent and the price expensive but acceptable to me.

On 2/9/09 I ordered 12 red roses to be delivered on Valentines Day for my girlfriend and believed they would be in excellent condition and arrive at least by noon if not early morning.

The tracking details were sent by email and I was able to see that the roses arrived at a FedEx location at 8am on 2/14. Unfortunately the Valentines Day roses were not delivered until 6pm by which time the petals had turned brown and I had become a little embarassed at not having given my girlfriend roses on a day that is important to her.

I contacted FTD.com on 2/14/08 who offered to replace the roses appropriately. The roses duly arrived on 2/18/09 at 5:48pm with a broken vase and more brown petals and bruised roses.

Again I contacted FTD.com and requested a full refund which they have agreed to provide. I will not be using FTD.com again and will opt for a local flourist and will hand deliver them myself.