A review by
brtech written on Apr 21, 2009
Full review
I purchased StepCo Natureloc Engineered Cork flooring. The product is quite nice. The floor looks great.
Presales experience is okay. The website features lots of type about discounts, rebates and specials. You can trust the quoted price. Be very careful about the rest. The "free shipping" only applies if you order more than 600 sq ft or so. The rebate requires paying very close attention to ALL of the details, with NO exceptions.
In my case, they backordered the flooring. It came a month late. They told me this was happening, so it was not a surprise. The shipment was flawless: the trucking company requested I call to schedule the delivery. They asked the right question: "can we get a semi to your house?". The answer was no. They made an appointment for the following day, gave me a 4 hour window. The guy knocks on my door on time and tells me he is at the garage. I open the door, and there is the driver, with the flooring on a pallet, and he has a pallet jack waiting to drop it wherever I want. No damage.
The floor was easy to install. There does not appear to be any matching trim pieces available for this series so we had to improvise. That took a lot of messing around, but the result is great.
I had a problem with the rebate. Management recognized that there was a problem and addressed it. I appreciated that: they pay attention, and we're willing to admit they had made it too hard to comply.
So, it's a great floor, and while I think you have to be careful in dealing with fastfloors.com, the overall value was quite high. I would order again.