Furniture On The Web

I liked the style and quality of these mugs so much, that I ordered a second set. Great ease of use on the site, and very competitive pricing! Thanks!

 I would shop here again

Two of the legs were damaged before they were packaged. The packaging was very good. I called and they sent t wo replacements after I sent in photos of the damaged legs. The new legs came in perfect condition. The table looks great and is perfect for my small kitchen.

 I would shop here again

The only disappointment was that I was assured by a representative that the table would arrive completely assembled as that was important to me. The table arrived in a large flat box and required another person to put it together which I had to make arrangements for. I hope to get accurate information in the future. Overall I was satisfied with the quality of the purchase.

 I would shop here again

Good experience. I'd been looking for a night table like this for a long time.

 I would shop here again

Placing the order was easy, but found out accidently that the order was being delivered with little time to arrange for receiving it. Boxes were in good condition as were my items . Would buy again from this web site.

 I would shop here again

OK. No problems.

 I would shop here again

AVOID AT ALL COSTS!!! My wife and I unpacked our new sofa and it filled our whole apartment with chemical fumes. We got headaches, watery eyes, rash, and had to ventilate the place in 20 degree weather & leave! The retailer is refusing to pay return shipping or refund our initial shipping charges. We are disputing this with the Better Business Bureau, the Consumer Products Safety Commission, and my credit card company.

 I would not shop here again

I ordered a glass dinette table with 4 chairs from Furniture on the Web.  It arrived in a timely fashion.  That is the only good thing I can say about the experience.   The moneyback guarantee is ONLY if one returns the item in   Read full review...

 I would not shop here again

I like the merchandise and the price but didn't like how long it took to get here.

 I would shop here again

The company sent me junk furniture, and I sent it back for return. I didn't get refund even I paid for the shipping costs. Then I filled a complain with BBB, however, the problem hasn't been solved. I will never buy anything from them again.

 I would not shop here again

I am out over $500.00 from this company.  It is a horrible, horrible company.  DO NOT DO BUSINESS WITH THEM!! Learn from my mistake.  I purchase a $1200.00 china cabinet.  When it was delivered, 8 weeks after I ordered it, it was in such horrific condition, dented, scratched, just a cheap, cheap piece of furniture, that the delivery person and I reloaded on the truck.  In the process of reloading it, all the legs broke off of it, that's how cheap it was made.  I immediately (before the truck left) called the company to tell them it was defective and I wanted my money back.  I was told that I had to pay shipping to and from and I had to pay a "restocking" fee (how they are going to restock an item with no legs is beyond me).  I swear, I lost sleep over the stress this has caused me.  There is no way whatsoever to get all my money back, they are impossible to deal with.  I am now out $500.00 for a shabby piece of furniture that never even made it into my home.

 I would not shop here again

The product I ordered was on back order. But I did not receive any email regarding this. I had to call to find out what was causing the delay. Other than that, everything was great!

 I would shop here again

Excellent service and a good product.

 I would shop here again

I was very unhappy with my experience with this site. The table I ordered was not at all as represented in the site picture, the delivery was very slow, I had to pay to ship it back, and the people I spoke with were difficult to deal with.

 I would not shop here again

I took a chance ordering chairs on the internet without having an opportunity to sit in them---the price convinced me to do it and I'm very pleased with what we received-thanks

 I would shop here again

The order arrived on time and in good condition. As the package was heavy, I could not get it inside until my son was able to come over and bring it in for me. He assembled the cart and loved the instructions, as no man wants to read them, just follow the diagrams. I am using this cart to hold the in-home dialysis machine and all the necessary supplies that go along with it.

 I would shop here again

Item was reveived in excellent condition

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ordered and received right away!

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I was looking for a glass coffee table and end table and did not locate anything I liked in the stores in sacramento. I went to the web and found exactly what I wanted at a good price. This was the first time I purchased furniture on-line and was very happy with the results.

 I would shop here again

I was not informed that the product was made in China. I would have rather have an American made product. Kaybe you could list where your products are made.

 I would shop here again

it was very easy and uncomlicated. The ordering process was exactly right on. I ordered for a friend unfortanatly we didn't realize the head board didn't line up with the frame I ordered from Macy's when I bought ne matrrsses and she left the frame from the set behind but other than that she is very satisfied with the set.

 I would shop here again

When I ordered the daybed I asked what was a link spring and if I needed it. They said the link spring was for the trundle part to make it pop up. When I received the daybed I found out I needed the link spring to support the top mattress. When I called a second time it would cost me more than if I would have went with the package that included it.

 I would shop here again

the price was great i am quite pleased with the furniture

 I would shop here again

I have not yet received the item. It is due on May 31, but I have received no confirmation yet. I would have appreciated some communication. As it is, I feel that I will be witing 3 more weeks, and then be told to wait some more. I have no faith that I will ever receive my item.

 I would not shop here again

It was a pleasure shopping at Furniture on the Web. Many selections to choose from, with nice discriptions and measurements. After order was placed, I received my sofa table with-in two weeks. No surprises, and easy to assemble.

 I would shop here again

We received the chairs in excellent condition. Wrapped and protected very well. They are darker than what they appeared to be on the website but not worth the hastle of returning them because they are a shade too dark to perfectly match our table. They blend well enough. Love the sturdy construction and padding. Overall, we are satisfied with our purchase. We feel we got what we paid for. TDW Geneva, ID

 I would shop here again

Ok, I’ll be the first to admit I’m trying to stuff my house full with too much stuff. Every time we buy something, we come home and say, where are we going to put this? We have an addition on the end of our house, and to be honest, if we didn’t have it,   Read full review...

 I would not shop here again

Experience with the merchant was generally good - desk did arrive with one part that had come unattached. The delay was with Fedex ground - it did not arrive on the day they indicated it would be delivered.

 I would shop here again

We purchased a TV console called--TV console with doors and drawers SKU #181868. When it arrived the finish was terrible & not as the photo showed on their website. We emailed them digital photos to show the markings on both the doors. Also, the two   Read full review...

 I would not shop here again

The customer Service was great, but the items were not what we expected. The Table with 8 chairs were beautiful, but 2 of the chairs were broken we had to glue them back together. When we screwed one chair together the screw was stripped and then wouldn't come out. The wine area door was completely broken, the hardware came right off with the chunk of the door. The Bar stools were perfect. The nightstand was junky. We would have paid $50.00 for something of that quality if we would have seen it in the store. Never would have paid 250.00 something for it plus shipping. Overall the quality of the furniture wasn't that great.

 I would shop here again

I've been shopping a visiondecor; and I have been very happy with what I've purchased. I would reccommended them highly.

 I would shop here again

Excellent product!!

 I would shop here again

Your delivery schedule was so poor I had to cancel the order. Never before have I been charged 1/3 of the purchase price when cancelling a couple of days after ordering. You are off my list.

 I would not shop here again

After I ordered I waited weeks for my chairs. I wanted them for the Holidays. I finally called them to inquire to find they were never shipped and they had no idea why. They said they would have to call and would get back with me. I waited. I then sent them an email. They said they had problems and would get back with me. I waited. I emailed them again. I finally was notified it was shipped. It was exactly what I wanted. It was shipped FED EX and they just dropped it in my driveway and left. I was glad nothing was wrong with it as they just left/no signing..nothing. I am usure if I would order again. The service was lacking but it was the holiday season and the chairs are perfect so I just dont know.

 I would shop here again

Was a convenient way to shop for a coffee table we did not see in any stores in our area. We were able to track it from point of delivery to our home. We received a call when delivery could be made to our house and it was delivered by a very courteous and helpful delivery man. A pleasure to do business with you. Patricia P.

 I would shop here again

the marble table top had some cracks but was replaced asap without any problem. Customer Service was very helpful.

 I would shop here again

The customer service was great! Philippe did everything he could to make sure that we've got the set on time for the holidays. Even two exchanges didn't ruin the Thanksgiving! Special thanks to the FedEx driver (sorry, didn't ask his name), he literally went extra mile to deliver it to the right address - it was a misprint on a label. I wish every web store has this kind of customer service and delivery team!

 I would shop here again

Everything sold on line these days is made in China, and usually is inferior, replacement is very difficult and merchants don't stand behind their products. Netshops.com is a good example of promising 100% satisfaction and not delivering it..

 I would shop here again

I say yes (with uncertainty) to #7. This on-line merchant (as you know)is a go-between for many different furniture manufacturers and my 1st purchase was a good one. This one, I have concerns that I have to accept. The quality of the chairs could have been better. But because the defect has nothing to do with the seats or the legs, the problem is not considered a defect. So I was told I could either send the merchandise back at my expense or keep it. I can't afford a $100.00 loss and I know they know this. After the initial order was received, I had to request replacement parts for some defective craftsmanship; however, the replacement parts had similar defects as the initial order. Phone calls to the Company were frustrating and no satisfactory resolutions were made. At one point during my phone conversations with several of the Reps regarding this order, they responded to my concerns like: Because they had their money for the purchase, I basically had to accept the poor quality or be at a financial loss and return the table and chairs. I felt that customer service was not a concern of theirs. There are two items that they have (made by different manufacturers than the table and chairs) that I'm looking (very hard)elsewhere to buy; so I'm not categorizing all online manufacturers of poor craftsmanship (nor the go-between merchants. Also the initial delay in delivery was because the set was not "in stock" and I received no info. regarding that status. I found out by making a phone inquiry.

 I would not shop here again

I thought it was great untill I never heard from them for about two months and then they said the product I ordered was discontinued just the other day. It sure would have been nice if they would of at least kept me up to date on the progress of my order, but they didn't Until they finally emailed me I was begining to think it was some sort of scam after all over 2 months of not hearinf from them is a bit long.

 I would not shop here again