Gaiam

Their products are not as described - wrong size, missing parts, poor quality.  Their customer service is even worse.  Refused to send me an istruction sheet that was missing from product I bought.  Failed to issue refund for products I returned weeks ago!  Buying from them is just a terrible waste of your time and money.

 I would not shop here again

I recently ordered a bedding set from Gaiam and it came in perfect condition and as pictured.  It also came a few days sooner than I expected.  I will definately be ordering from Gaiam again in the further.  Great organic products!

 I would shop here again

Shipped quickly and great customer service.  They were very helpful.  I would highly recommend giving them a try.  They have a great selection of Yoga mats and DVDs.

 I would shop here again

Ordered pair of arthritic gloves for my mom who lives in another city.  Gloves arrived in a matter of a few days.  She loves them!

 I would shop here again

I've ordered from Gaiam many times, and think that their customer service is excellent.  Their products are delivered quickly and and issues (which are rare) are resolved immediately.  I really like their yoga videos and mats, as well as their yoga pants.

 I would shop here again

I can't honestly remember where I saw the add for dryer balls, which are better for the environment since they are supposed to do the same thing that dryer sheets do except are reusable. But I followed the link and was taken to Gaiam.com.I was   Read full review...

 I would shop here again

I have been wearing organic cotton yoga pants and tees from Gaiam for the past few years.  My orders tend to arrive within two weeks, and I am always happy with the fit and style.  I haven't had to make any returns.

 I would shop here again

I exchanged a gift that a friend had purchased for me from Gaiam. Being unfamiliar with the company and not having any idea of the item's value, I first called customer service and was told that the item I wanted to exchange was priced at $129. I went to   Read full review...

 I would not shop here again

Recently bought a DVD kit ads as 8 Pieces, however, after I received product only 3 pieces received; and this is what customer support Gaiam.com
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We have looked into the order and though the set was originally advertised as an 8 piece kit it has been changed to a 3 piece kit and the price was reduced. You were only charged $3.39 for the 3 DVDs plus $5.99 for the shipping ..etc ...
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Beware of Gaiam, call before order, display on the web is fake.
The ads is still there http://www.gaiam.com/product/outlet-sale/media/dvds/kids dvd set.do?search=basic&keyword=Kids DVD&sortby=bestSellers&page=1

 I would not shop here again

They are not honest. Their customer service is pathetic. I returned two items from a large order and they credited the small item, but not the large $399 item. I returned the large item without ever having opened the box when I found I could get it   Read full review...

 I would not shop here again

I was looking to purchase a detox foot bath system ($200 and up) and settled on purchasing the one Gaiam offers because I figured since they touted themselves to be eco-friendly, etc., that they must be a good company to order from. That's what I based   Read full review...

 I would not shop here again

Here's another slant on a fraud:

I purchased a Gaiam yoga/pilates mat from Barnes & Nobel. the difference between the 2 I had a choice from was a promotional offer from Gaiam for a FREE VIDEO DOWNLOAD. So I decided upon and paid for the Gaiam.

A Dot Whack announces this and refers the consumer to the package for details where it says "VISIT WWW.GAIAM.COM/FREEYOGAWORKOUT to receive your free workout video".

SURPRISE! 4 weeks ago their download wasn't working. Still isn't working. Every email to them has the same reply-- The download is not working properly. Until this can be
resolved a video stream of the DVD has been provided.

This is even the reply they give to a demand for a dvd to be sent in the mail.

The only difference now is that they change the link to redirect to the video stream. I bet loads of people will think they misunderstood the offer!

GAIAM is pulling off a consumer FRAUD

 I would not shop here again

I recently received an email with a lot of online sale links. One of them was a link to Gaiam.com. They were having a clearance sale and I could get a load of things for low prices with shipping included. I didn't need more stuff but the prices   Read full review...

 I would shop here again

Over the last few months I’ve really gotten into yoga. I’ve been going to one of two nearby studios that have all the equipment I could need, but that is getting expensive. So I’ve begun setting up an at home studio in one of my spare   Read full review...

 I would shop here again

Customer service is terrible. I emailed over and over again without any response regarding the whereabouts of my online purchase. Finally heard back and was assured I would receive my in purchase in 7-10 business days. This was 1 month after the purchase date when I was supposed to get the product in 7-10 business days. I wrote again in 10 days saying I still hadn't received the product and said I would never use them again. Customer service then proceeded to cancel my order! Will never use again.

 I would not shop here again

I have to admit that I would not have made a purchase from this vendor after reading many of the negative reviews posted online, but I guess I was fortunate enough to miss those before placing my order and am glad that I didn't read those sooner. I would   Read full review...

 I would shop here again

Terrible service. The item I ordered was supposed to be delivered in 6-11 days from the day I ordered. When I heard nothing after a week, I sent an email to Gaiam. No response. I sent a second email and finally got a response two days later saying they "shipped today" (7 days after the order was placed) but all they did was send info to the Fed-Ex website. So I called. But they were closed, even though I called during their posted customer service hours. I will NEVER do business with them again. I guess you could say they are eco-friendly-since they don't fulfill their orders they don't introduce any packing material (or products, for that matter) into the commerce stream. Shop any where else.

 I would not shop here again

NEVER AGAIN. Ordered 10 days ago; I have been assured by customer service everyday for the past 5 working days that it was in the warehouse and about to ship; it will clearly not be here in time for Christmas, despite their guarantee. No one can tell me what is holding up my order or when it might ship. I was told I could pay more to have it shipped faster, but they would have to cancel the current shipping order in the warehouse (apparently sending it to the back of the queue) and could not guarantee therefore that paying more would get it anywhere sooner. NEVER AGAIN.

 I would not shop here again

I have placed orders with Gaiam in the past and always had satisfactory service. Unfortunately, things have now changed drastically! I placed an online order on Nov. 12, today is Nov. 22 and I can't get any answer from customer service about the status of my order. My online account lists the order and only says "ordered" next to to each item. I ordered six items, I only received one on Tuesday with absolutely no explanation. I have sent a total of five emails to customer service and received no response. Today, I decided to check them out on the Better Business Bureau website (www.bbb.org) and found out that they have "had the membership revoked on September 28, 2007, due to an affilation with a company which has an unsatisfactory report with the BBB." There are also multiple complaints listed against Gaiam on the BBB website. I wish I had checked it first. This is particularly troubling for me because I enthusiastically support the "lifestyle" that Gaiam promotes, and their business practices obviously don't fit in with that philosophy. What a disappointment.

 I would not shop here again

First off, if you live in Canada, you can't order Online, you must phone them. And once you do phone them, they're not that very happy speaking to you. Rather unfriendly bunch. Finally, when you've placed your order, you wait two weeks to be told they've only shipped your goods yesterday and it takes 10 to 15 business days. After waiting all that time, you don't receive your shipment only to find out that it's never gone out. To make things worse, they debit your credit card for products you will never receive. Don't buy from Gaiam.com, it's a scam! Worst Online service experienced to date.

 I would not shop here again

I ordered a wool and silk comforter for my kids bedroom and I was very disappointed. The quality was very poor and filling was coming out of their comforter. The cover is 220 threads and not good enough to hold the filling inside only.I had to vacuum a lot of hair from my house. I returned the comforter but I lost the shipping charges. Product specialists are hard to get hold off and the web site lacks customer reviews. Their customer service was not as bad as other people experienced. I would order from them only after you are sure that you like the product or risk the shipping charges that you loose if you return the product. Delivery was on time. Too bad that they don't have better products. I would be a repeated customer for many of their items but after this experience I hesitate to risk my money again.

 I would not shop here again

Horrible customer service. I had purchased items that fell short of my expectations. Their response was borderline accusatory, suggesting my expectations were flawed!? Should have checked Epinions first, as this is a recurring theme for Gaiam reviews. Don't shop here, many other options with good service and with those who stand behind their offerings!

 I would not shop here again

Buying something and then checking out of this store is an obstacle course. You're baited by strikingly discounted prices, then given a bewildering array of options and pitches--for additional benefits, e-mail offers, contributions to their conservation   Read full review...

 I would not shop here again

Terrible, terrible customer service. After I received a damaged item, I had to contact customer service more than 5 times--each time repeating my story and requesting a response more firmly--before I finally received a call back from the person apparently in charge of returns. Several times I was promised both follow up and compensation for the difficulty, none of which ever materialized. I eventually contacted the vendor of the damaged item directly and was told that no one from Gaiam had ever contacted them.

According to this merchant's website, customer service can be reached 24 hours, but I found this not to be the case. After 6pm central, it goes to an answering service which does not have access to customer data and cannot provide assistance of ANY kind.

It should be said, too, that the item I purchased was expensive (several hundred dollars)--I would have expected more of a response with such a purchase on the line!

 I would not shop here again

Caveat Emptor! Or make sure you order by credit card. I ordered by mail (via check) and it took about three weeks to get my order (and it was not on back order). The item didn't fit so I sent it back for an exchange using the return label. At this point in time, Gaiam has no record of receiving it and the package has not been returned to me. So I'm out nearly $50.00 bucks!

 I would not shop here again

I love this store and their products! Items are always shipped quickly and I absolutely love that they often have Eco-friendly options.

 I would shop here again

I have always had good experience with this store. They are prompt with their shipping, the website is nicely laid out, and they have good customer service on the phone as well. The products are high quality, and they are also very good about returns.

 I would shop here again

I am not super impressed with this website. I ordered something & never received an e-mailed notice of my order. A week later I e-mailed them because I hadn't received any shipping confirmation. They had some odd number on their website, which was not a tracking number. It took 2 weeks to receive my order. Every other website manages to provide you with a correct tracking number, I'm not sure why Gaiam can't seem to do that as well. If you're in a hurry, be sure to pay extra for the shipping, cuz you never know when it will show up.

 I would not shop here again

Ordered a Polar F6 heart rate monitor from Gaiam, and it arrived without any problems - would definitely use again. Not sure about the ecofriendly claims, invoice arrived separately, lots of junk inside the carton etc, but no complaints at all.

 I would shop here again

I recently ordered two items from the Gaiam.com store - a yoga mat/bag and a collection of meditation CDs. I was quite impressed with the speed in which I received my order. I choose the slowest method of shipment and still received my order in a week. I was also impressed that the items were packaged in a recycled box with Eco-friendly packing material. As a consumer I am concerned with these environmental issues. I found this company a pleasure to deal with. The yoga mat and bag are superb and perfect to take to my weekly yoga class. In addition, I have begun using the meditation CDs daily. I should note that bot of these items were on sale. I got the yoga mat/bag for $11 and a collection of 8 CDs for $17! If you are looking for products for your healthy lifestyle from a company that believes in organic renewable resources this is the website to shop.

 I would shop here again

I was extremely unhappy with their customer service. I placed an order, and received no confirmation whatsoever that the order had been accepted. Five days later, they debited my account, so I assumed my order had been placed correctly. After waiting 3 weeks for it to arrive, I called customer service only to be told that the Post Office was returning it due to the Zip Code being incorrect. I was told to go ahead and place the order again, but had to pay shipping charges. I did this, only to receive the first order 2 days later. When I called customer service, I was informed that this was not their problem, but mine, and that I would be responsible to return the order myself at my own cost.

 I would not shop here again

A great place to shop! Like a breath of fresh air in an otherwise overly commercial world.
Unlike other mail order companies, Gaiam seems to care about its customers and also the larger world.
All of the products they carry are thoughtfully chosen to be of good quality and also eco-friendly.
I purchased a wooden drying rack and was impressed with the overall quality and construction. It is a nice size and built to last, not flimsy. The price was perhaps a bit more, but I will be using this item for years to come. I ordered this item on a Thursday and it arrived by the middle of the next week, which is fast by my estimation. I live in a rural area and shipping is usually much slower.
It was packaged well, arriving in perfect condition. No extra packaging was used, which is important to me. I liked the website design also, very easy to navigate and find items I was looking for. Excellent descriptions of items and a friendly/earthy feel overall.
I will definitely shop with Gaiam again.

 I would shop here again