Habitat Furnishings

all but one member of cust svc was helpful - a shipment got lost and accidentally sent back - it came back around, however and the person who tracked it down was excellent. One cust svc agent was abrupt on phone but other than that it was a good experience and I will recommend them.

 I would shop here again

Excellent transaction. Quite happy with our new bed. Minor confusion over delivery because of unexpected transhippment between trucking company and local delivery company.

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Habitat Futons is a premier website--safe, vastly informative, uncomplicated, user-friendly--offering the online shopper an unparalleled shopping experience, and there's no doubt this company's longevity, success and excellent reputation are due in no small part to excellent, personal customer service.

During 50 years, I've purchased several top-of-the-line regular mattress sets as well as recently purchasing several latex mattress products from Habitat, and I can say without disclaimer that Habitat's latex mattress products provide the most consistent support and comfort ever.

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My mattress is still new so i am getting used to it. Can't say whether i love it or not yet, but i can say the mattress is well constructed, and the mattress covering is well made. Free pillows and mattress pad is a great deal, and free delivery all was a great money saving bonus! Shopping with Habitat Furnishings was fine. The website was easy to use and gave lots of information to help me with my decisions. Ordering was easy and delivery was on time.

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Everything was as expected, smooth and easy. Only small complain is about material that was promised to arrive before mattress actually arrived after but not a big deal.

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I love this mattress! I have severe fibromyalgia and arthritis and my sleeping experience has been a nightmare for more years than I can remember. I no longer feel pain as I try to sleep and I wake up more rested. Once I fall asleep, my sleep is uninterrupted. I would recommend this mattress to any one with fibro and arthritis.

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Good experience throughout. However, the products arrived a couple of days after the back end of the suggested time frame. One of the foundations was missing a peg and had a minor rip in the interior fabric, which is no big deal as it is inside the "box" and underneath the mattress. They are sending an additional peg after my phone request so that I can complete assembly. I was slightly disappointed in the quality/design of the foundation, seems a bit rushed & cheap, although I don't think I am concerned enough to return them. The mattress is a delight.

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My shopping experience was good. Only negative was not being informed about the shipping and tracking number of the shipment until after I received the product.

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No problems other than being unable to sample (lie on) the product pre-purchase! Fortunately, we were able to do so at some friends' who had the exact product we were interested in.

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I purchased an Ascend(r) air mattress with my then fiance in October 2008. We were interested in another brand name provider, but found their pricing prohibitive. We got the king size model. I spent about a month reading about different mattress models   Read full review...

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No complaints.

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The company delivered what was promised. It exceeded expectations and arrived on time. The product was so good that I ordered another and had the same excellent results. I rate this company triple A. I am happy to see that there are still great American companies producing quality products and staff their organization with top grade employees. I recommend this company to all. I have NO ties to this company or any of it's employees. Mike Yezil

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Excellent service. Excellent product. Staff very helpful.

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It was a good experience. I hope to purchase a few more items from this vendor in future.

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Product not as described.

 I would not shop here again

Only complaint, and it's relatively minor, is that I never received the promised email telling me the mattress had shipped and giving me a tracking number. So I didn't know exactly when to expect it. Other than that, flawless.

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It's only been two week's, but so far, I feel it's a better product than Select Comfort, which I've had for the last 15 yrs.

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This was a great shopping experience! I absolutely recommend this seller, for the outstanding performance in EVERY capacity, including: 1. great information on website 2. absolutely easy to use website 3. totally clear instructions for ordering, etc. 4. exactly what was told to happen, did happen 5. order arrived exactly on time, in perfect condition 6. quality of item is great, price is fair Bottom line: this is the ideal internet site.

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The top Aloe vera cover it is not smooth or flat. When I want to lay on it I have to like go over it with my hands to make it flat , and I do not know why or I have to pull the sides so the middle is flat .it is driving me crazy.I will take some photos and I will send them to you.At first I was thinking because the mattress was in a roll for sometimes so that will be smooth after one week but it is the same since I got it. English is my 2nd language I hope my letter is clear.

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I had excellent service and was satisfied with the product.

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Service and product are excellent quality. Personally the free pillows give me a stiff neck as I find them a bit hard while the mattress feels a tad softer than expected. Overall I loved the service and it was a very smooth transaction.

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Shopping with this company was a very pleasant experience. Customer service is the best. The products are superb and I would certainly recommend this company to anyone.

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The Habitat Furnishings site was complete and informative. I liked the direct and simple nature of the presentation. And I love the new mattress!!

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very easy, very informative, you get exactly what you want. plus a couple of free items which we loved also. when i called because i had made a mistake on my address, they were able to track down the order and correct the address, with all that, i still go the mattress a day early!! perfect condition and we love the mattress even though we had never tried it out. i recommend them to everyone!

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I recently purchased a king size 8" thickness 100% botanical latex mattress from Habitat Furnishings.  What a great mattress!  I've only slept on it two nights, but my tossing and turning was less even on the first night.  I've not experienced anything like it; it's difficult to describe the combination of support and comfort it provides.  It doesn't sink in too far and you feel like your on the bed, not sunken into it.  At the same time, there are no pressure points pushing back at you.  There is no bowing or sagging and no indentation like memory foam.  Changing positions is effortless.  There is no sound, not a squeak to be heard.  No spring-back or push-back like a traditional inner spring. 

Habitat shipped it exactly when and how they said they would.  It arrived in great condition and well sealed.  When I freed it from the plastic vacuum, it returned to it's full shape and size within about one hour.  I noticed no odor and the cover was so soft, a mattress pad is not necessary. 

I won't be returning this one.  I love this bed! 

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I highly recommend Habitat.  My husband and I purchased an 8" king-size latex mattress.  I cannot believe how comfortable it is!  My husband sleeps through to the alarm now (his words "I love this bed!).  I suffer from bursitis, which   Read full review...

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Thank you for a great job and a great bed. I found you through a client and she was right. Not only is the bed great, (it took me about 5 days to figure out my proper firmness). My husband likes his side alot firmer than I do, and this is just working   Read full review...

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I began my journey to find the perfect bed a few months ago. I did tons of research and finally came upon Habitat Futons. Though intrigued, I was a bit worried about ordering something so important with no store to go to if   Read full review...

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 2/12/09 Called with some questions regarding previous order and how long it lasted (or didn't last) and kind of got the run around from the person on the phone. I decided to not order another cover after our discussion and write this review. This review was a little more negative until the next day when I got a phone call.

UPDATE 2/13/09
Futons online (Habitat Futons) called today and was eager to make things right. I emailed some photos and they are in the process of sending out a new cover for free. I am sending in a piece of the old one when I get the new one. Marc was very helpful and easy to work with. I will update the whole review when everything is complete.

UPDATE 2/20/09
Received new cover today.....looks as good or better than the previous one! Very happy with Marc and his quick resolution! I will use them again! Thanks

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I would like to say that this is the most comfortable beds I have slept on in a long, long time. 
I bought a Sealy Posturepedic about 5 years ago and it is already like sleeping on a bumpy, lumpy mattress.  It has ruts in it that do not come out.  I am not a very heavy person and at 120lbs, I think this mattress should have lasted longer than it did.

I'm so glad I found the Habitat Latex Mattress!!!  I just know this mattress will last a long, long time and be well worth every penny I spent on it.  It's so nice to get a good nights sleep and feel more energetic during the day.  So comfortable and it doesn't rut.  I feel very secure knowing how the warranty works.

It was shipped faster than I expected and the service tech on the phone was very helpful and friendly!  I am very pleased with my purchase!!!

Thank You!

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We ended up sending our air bed back because we could never keep one side inflated after many replacements, delays & returns. It was very frustrating, but there was no problem with returning the entire bed when that decision was made. We are ordering a natural latex mattress from them now because we think this will be a better alternative for us. Everyone was helpful, but directions weren't always followed, to many people where involved in simple tasks like tracking packages & returns.

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After considerable research, we ordered an Ascend Air Bed system.  Unfortunately, after trying it for 5 months with several minor changes along the way, we decided it was not the best for us and started the return process under the 6 months free trial agreement.  The people we dealt with at Habitat remained cheerful and helpful in getting the product returned properly and our money refunded.  

Not once were we made to feel badly for returning an expensive product.  They didn't even ask why we weren't keeping the bed, but I explained my thoughts anyway in hopes of being constructive.  This company knows and cares about Customer service.  I'm sorry the product didn't work for us, but we would still recommed the bed for most people.  But most importantly, the people at Habitat will be a pleasure to work with whether you buy from them or not.  It feels good to deal with people on the internet that can be trusted.

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Very good quality cover. The directions for measuring to determine size to order are correct, and saved me from ordering the wrong size.

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I purchased the 8" All Natural Latex Mattress With Cotton Cover for my daughter 3 months ago as she had been having severe and painful back problems for a year.  The previous mattress she slept on was a spring mattress with some memory foam on the   Read full review...

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Bought the latex mattress and the entire experience with Habitat Futons was good. And it's truly the best mattress we've ever slept on, and we've tried them all. However, their Web site calls it "a mattress that won't form ruts and bottom out six months after you purchase it." True enough at six months but we've had ours about a year and my side has bottomed out! I'm 6'4" and 280 pounds so maybe they didn't test with big guys. A local retailer sells a similar mattress but much thicker. Wish I'd bought the thicker one.

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The ordering process was timely and efficient. The sales personnel were very knowledgeable and professional. The bed itself is great. I only wish we had discovered Habitat Furnishings 3 mattresses back. We could have saved time and money.

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They did a great job on the website explaining how to measure your futon in order to get the right size. It was very specific and easy to understand.

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Great Variety, Unique covers!

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The Habiat Ascend Bed fullfilled both my wife and my expectations. We used the bed for about 3 wks called the company to make some recommended changes to how the foam material was layered. We certainly appreciate the customer service. The mattress was very easy to assemble.

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Very pleased with purchase. Assembly takes considerable more time to assemble than company claims. However, assembly/install is manageable.

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