HomeAnnex

Full review
I decided to buy 2 shower valves from this retailer because I was assured they had the product in stock. It was a higher price than a number other retailers, but it was backordered at the other places and I was in a hurry to get the valves. One week later, I never got a confirmation of the charge or that it was shipped. So I called and emailed a couple of times. After my prompting, I finally got an email informing me that there was an error in the pricing and that I'd have to pay another $54.99 in order to complete the processing. By this time, I had burned through half the backorder time of the less expensive retailers. After a couple more non-returned voicemails and emails to the company to get a better understanding of what they were asking for, I finally managed to get a response. I decided to cancel my order and I asked for a refund. A week and a half later, I still had not received the credit. So, some more phone calls later, I got a hold of someone who assured me that I would receive the credit within 48 hours. It has been now almost a month since that last assurance and I have yet to receive the credit for the products for which the original purchase was never fully processed. I just lodged a dispute with my credit card because I do not think that Home Annex or whatever many other names they go by is going to honor their obligations.