HomeClick.com

Full review
I believe the measure of a great company is not when things are going right, but when they go wrong. Homeclick is a study in how not to handle things when they go wrong.
After ordering a hood liner we realized we had ordered the wrong thing. Our mistake.
I am sure the hood liner was fine, but it was not what we needed. The problem arose when we tried to cancel the order. Even though the item was in Homeclick's warehouse they were unable to cancel the order.
I have tried on several occasions to reach Laura Pena the person in charge of returns and she has not bothered to return any of my phone calls. I have asked to speak to a supervisor in customer service and have been stonewalled by the customer service agents including Latisha, George, and Lester. We are now very unsure about ordering our double wall ovens, cook top, dishwasher, and washer and dryer from Homeclick due to the crummy customer service provided when something goes wrong. Buyers beware!
We own our own business and have never had to advertise to gain customers so we know that word of mouth is everything. We strive to please the customer at every turn and as owners are accessible at all times to our consumers. No matter if it is praise or a complaint we are there as owners to do the best we can by our customers. We would never place customer service agents in front of us to deny access to the true people that are responsible and able to make decisions.
UPDATE: Shortly after posting this review I was contacted by Laura Pena. We discussed the return of the hood liner and it was decided that I would pay to ship it back and they would waive the 25% re-stock fee. I will update you when I see the actual credit to my credit card and no re-stock fee.