Instawares, LLC

Full review
Avoid this company like a plague. Their service is a disgrace.

I ordered a Dutch style baker's rack on June 17. My credit card was charged instantly. Ten days passed by and I heard nothing from them. I went to their web site, sent them an email asking about the status of my order. No response. Two days later I called. The lady on the phone told me she could not find ANYTHING about my order in their system. However she assured me that usually the rack should be shipped in a couple of days. Two days passed. Nothing happened. I went to their web site again, sent them this message to report a problem:

"I want to know the current status of my order. I placed it two weeks ago, sent you an email, and haven't heard anything from you. Please let me know when you are going to ship it. It has been two weeks since you charged my credit card. Thanks."

No response. I called again last Friday. A gentleman picked the phone, and said the warehouse was closed for the holiday. He would check the status for me the first thing July 5th. As expected, nothing happened. I tried to call them during the posted business hour, a message said I must call back during the business hours.

I called them on July 5th, was told the item would be shipped from the warehouse in 5 business days. Yesterday I called again, a gentleman named Roger told me that the warehouse would not be able to ship the item. He switched my item to another warehouse in New Jersey, and that would take another 10 business days. I let him to it - expecting nothing to happen.

I reported them to Best Business Bureau. Not surprisingly, they are not a member.

This is the worst on-line company I ever dealt with. To save your time and money, avoid it at all cost!