Linens 'N Things

LInens-n-Things' customer service is terrible. They are insisting on overcharging me for the sales tax and refuse to do anything about it.

The company automatically charges their customers the maximum sales tax based on the state where the customer is located. THIS IS WRONG. The sales tax should be based on the county where the customer is located. In my case, the amount they want to overcharge me is 2 percent of my bill.

I don't know about you, but I don't appreciate being overcharged for taxes I don't owe. In addition, I cannot be certain that this additional amount is being remitted to the government. For all I know, the company is pocketing an additional 2 percent profit on the sale.

 I would not shop here again

The Linens N Things store is fantastic. They now have a new option to pick up my order in a store. I ordered online and a friendly sales associate had the item waiting for me in the back room. It was the most convenient new service that I have encountered on the internet. They seem to be on top of their game. They even let me use a coupon that I received in the store which saved me almost $75. I ordered something else and had it shipped to California and was shocked that it was received in 8 days.

 I would shop here again

I buy items from on-line all the time, and mistakes are bound to happen. It just the nature of the beast.

However, when they do, you expect the customer service department to work with you and remedy the situation to your satisfaction. After all, thats what your paying for right?

Everyone has heard the ole saying, "the customer is always right!"

Well, the Linens and Things motto is, "we don't give a d** about you, we just want your money!"

 I would not shop here again

I ordered the Bissell SpotLifter PowerBrush for my sister who lives 3 states away for her birthday on LNT.com along with a bottle of spot remover. It said the item was instock and would ship in 1 to 2 business days. Four days later I checked the order status and it still had not shipped. I tried calling but was put on hold for 15 minutes before finally giving up. The next day I got an email confirmation that the order had been shipped. Yay! Then I see that they cancelled the Powerbrush and are only sending the spot remover. How lame is that!?! They didn't notify me that my order was cancelled until after they'd shipped out the stain remover so I couldn't cancel it. So now my sister will get a lousy bottle of spot remover for her birthday that cost $4.99 and she'll have to wait to get her Powerbrush for another week or so. I will not use LNT.com again and I strongly urge you not to trust their website either.

 I would not shop here again

Same as everyone...ordered something off their website, received half of the order for the same price as the full order. Was told it was a mistake on the website...and basically we will get back to you with a resolution. Two weeks later and many phone calls, no resolution...actually they offered to pay for half the shipping. Granted the mistake was a big one on the website and a great deal for me....But that is their mistake and problem, not mine. Still NOT resolved!! They are a very questionable company.

 I would not shop here again

This is the first time ordering on-line from Linens-N-Things. The order was promptly shipped and I was able to use a coupon I had. The whole experience was easy and my product arrived in just a few days. I would say this was a very positive experience.

 I would shop here again

Customer service is a nightmare on large tickets orders. They canceled the order after not being able to verify my credit card information -- they called me at work during the night. Then, would not credit the coupon I had used.   Read full review...

 I would not shop here again

I have purchased many items from Linens n Things' website, never had a problem with order or with quality of item purchased. Enjoy all of their   Read full review...

 I would shop here again

UPDATE - I wrote another letter to Linens N Things, and this morning they sent an apology and a promise to credit my account. Very pleasant people who seem to have trouble getting the story straight about about what they have in stock or what their   Read full review...

 I would not shop here again

If you were thinking of using this online store, I would seriously consider looking elsewhere. I used Linens and Things for three different orders within a two-month period. Each order had at least one item canceled! Lesson learned from this - if   Read full review...

 I would not shop here again

On 12/4/03, I placed an order for several Christmas gifts which I never received and I have been repeatedly denied a refund. Events were as follows: 12/4 Paid for my $150 online order of 9 items. 12/9 They canceled two of the items I ordered.   Read full review...

 I would not shop here again

This is truly the worst online shopping experience I've ever had. My wife ordered 3 items on December 7th to have shipped in time for Christmas. On December 19th, Linens and Things sends an email to us that two of the items have been cancelled, but   Read full review...

 I would not shop here again

I ordered a larger version of this rug. Linen n Things shipped it fedex, no signature required. This was not mentioned in shipping descriptions or I would have used a different shipping address. The rug did not arrive on the estimated delivery date and was left outside during holiday season. Fedex delivered the next day, but didn't update their delivery system(that is change the delivery date nor state item was delivered @ 9:35 a.m.) until after 6 p.m. that day. That's rather pathetic.

It was not there when I got home from work (@ 5:30) and I'm having a really hard time getting another sent (backorders and their system cancels the new order when the backorder date is pushed back).

Needless to say I'm very unhappy with LnT's shipping policy and customer service. You also have to wait 14 days for missing delivery refunds.

Merry Christmas to me! I really like how this rug but think I'll look for another vendor or a totally different one.

 I would not shop here again

Worst service ever--two years in a row they have screwed up my gift and have no apologies or solutions. They never have what they say they do in stock and then they don't tell you till it is too late. I would not order anything from them for any reason. When called to resolve the situation the representatives are confrontational and not helpful. I strongly reccomend that you shop somewhere else!

 I would not shop here again

I have shopped at both my local Linens'n Things and their online store ~ lnt.com many times. I have bought kitchen products, storage items, rugs and table linens and have yet to have a single complaint!


SHOPPING   Read full review...

 I would shop here again

I didn't enjoy my shopping at Linens 'n Things online. I found the experience frustrating and the website confusing.

Finding what you want:

First, I couldn't find what I wanted, which was a bedspread. The reason is that bedspreads   Read full review...

 I would not shop here again

Linens 'n Things is the best place to go if you are in need of anything for your home. They carry everything from tools and DIY books to shower curtains and toothbrush holders. Their prices are average but   Read full review...

 I would shop here again

I received a Bissell ProHeat Clearview Upright Deep Cleaner and it did not have the accessory tools that were advertised on the web. I had to educate the Customer Service worker about the difference between the models, e.g., 1699-1 and 1699-M.   Read full review...

 I would not shop here again

I remember the first time that I walked into the brick and mortar version of Linens-n-Things. Jeez! I never knew that there were so many different appliances, towels, and home accessories. I thought that what I bought at Target was a   Read full review...

 I would not shop here again

I started my search for my friend's daughter's wedding gift at my local Linens N Things store. Most of the items on her gift registry list were already purchased, and the few things left were either unavailable at the store or kind of quirky for wedding   Read full review...

 I would shop here again

On Dec 3, 2002, I was thrilled when I found towels with a Smiley face on them at Linens 'N Things on line Store. They were to be a Christmas present for my sister who is an avid collector of Smiley stuff. I immediately set up an account and continued   Read full review...

 I would not shop here again

This company is very poor. We ordered from their website and then when the product didn't arrive as scheduled we contacted them. To our surprise we were informed that our order was canceled because the item was no longer available. However, they never   Read full review...

 I would not shop here again

When I got some cash for my birthday, I decided to get closet organizers. My buddies are giving me a hard time about that and saying that is not a birthday present at all, but I’m sure enjoying my closets looking better with Stack-A-Shelf Storage   Read full review...

 I would shop here again

My oldest daughter moved to New York City to start a doctoral program. She is in a University subsidized housing unit which was furnished with dormitory-type furnishings including an extra long twin bed. She hadn’t had one of these in years since   Read full review...

 I would shop here again

I recently placed an order for over $100 of merchandise from Linens and Things. Based on this order, I learned something about this company.

Think of it this way, if you went into a store, and saw an item on the shelf that was obviously   Read full review...

 I would not shop here again

Last month I moved into a new house with extra rooms to fill and decorate. As a result, I spent a lot of time shopping, going through catalogs, and online to find the perfect items at a reasonable cost. I did a key word search on Google.com to under   Read full review...

 I would shop here again