Mercantila

They have a very wide selection of equipment. I received my table in less than a week, two days earlier than their estimate. They also sent me email updates telling me the progress of my shipment. I will definitely shop on-line here again.

 I would shop here again

Upon ordering the Teeter-Totter Inversion Table, I received at least one email each day telling me about the order status and delivery.  This set up a false sense of quick delivery...much faster than Amazon.com where I had preferred to   Read full review...

 I would shop here again

Customer service excellent, delivery was before due. My new excercise bike is great, just what I wanted. Would shop Mercantila again!!!

 I would shop here again

We ordered a large glass kitchen light. It was delivered within days, even though anticipated delivery time was 3-4 weeks when we ordered it. The light arrived in good condition and was packed well. We are very happy with our purchase and the quick delivery.

 I would shop here again

My order was delivered very fast and it was exactly as described and pictured. I am very happy with my purchase.

 I would shop here again

I really liked the fact that Mercantila gave great customer service. I received emails detailing everything pertaining to the bike. I was well aware of what was going on with delivery and that makes a online purchase that much better. I will definitely purchase from Mercantila again. The best price with free shipping and no tax was amazing!!!

 I would shop here again

Website was easy to use and description was accurate.  Everthing exactly as promised.  Great communication and great service.  Thanks for a good shopping experiene!

 I would shop here again

The customer service representative was one of the best I've ordered from online.  She was very knowledgeable about the products, helped me make a slection that met my needs, and was an exceptionally polite salesperson.

I originally wanted to purchase a Bazoongi mini trampoline for my two-year old grandson but when the Mercantilla sales representative told me it was backordered, and how long it would take before being shipped, I selected the Galt product instead.  Even though the Galt trampoline cost more, the sales representative applied a discount to my purchase so that I paid exactly what the Bazoongi would have cost me.

I was also impressed by the tracking e-mails I received from Mercantilla.  They advised me when my order would leave the warehouse and where it was at all times along the way.  I received a positive confirmation after it was delivered to my grandson's home in California.  From my daughter's account, he is having a great time jumping up and down on his mini trampoline, which pleases me to no end.

 I would shop here again

Oh I wish that I had done proper research on this company.  In October 2008, I ordered a loft bed from Mercantila's Internet front store "loftbeds."  My credit card was promptly charged $759.00.  It is now October 2009 and I have not   Read full review...

 I would not shop here again

It was a problem-free experience.  Delivery was very timely and everything was great!  Delivery was less than one week after ordering!

 I would shop here again

My rower came on time and without any problems. Overall, I am satisified with the purchase. The computer on the machine does not work properly, but I didn't use it very much and am comfortable with the fact that I could get it replaced if I decided to.   Read full review...

 I would shop here again

Not sure what to say really about this online store, other than, DISAPPOINTMENT!I am a regular shopper online for many things from airline tickets, hotels, vacations, books, electronics, and even stamps......so I am not a newbie to online   Read full review...

 I would not shop here again

This was the first time I ordered merchandise online from Mercantila. I found that it was very easy to pick out what I was looking for and thought that the price was right and reasonable. Putting the Calm Inversion table together was time consuming and we needed help to accomplish our goal. However, I have been on it every day and hope to see some progress with my back and lower spine very soon. I am pleased that I can easily move the inversion table around in any area of my room.

I was delighted with the delivery speed of my order and found that everything was intact and I could open up the large packaging with ease.  My experience with the Mercantila Online Store was excellent and I will not hesitate to use them at any given time in the future.
A Satisfied Customer

 I would shop here again

This was my first attempt at purchasing anything through Mercantila.  It was a first-rate experience.  The item that I originally ordered was no longer available, and you very nicely agreed to ship an updated model for the same price.  Moreover, your customer service people kept in touch with me on a frequent basis regarding the expected shipping date of the replacement item.  Best of all, it arrived on the very day that you indicated.

 I would shop here again

As promised. Plenty of updates. Arrived safe and sound, and the product was just as advertised. I'll shop this site again.

 I would shop here again

I am very satisfied with the customer service and the prompt delivery of my 550 model Inversion table. I received the package in good shape and the hardware for the inversion table was also complete.

 I would shop here again

Mercantila Online Store provided quick shipping and low prices. The website was easy to use and shipping was free! I would definitely buy from them again.

 I would shop here again

Mercantila had the BEST price for the portable ice maker. They were great with info and the shipping was fast and FREE. Would highly recommend t this site.

 I would shop here again

Great price with free shipping.  Very good communications with frequent updates on progress.  Recommended seller!!! This was a brand new model not even available on the Schwinn site.  I was able to buy and get in line ,for this model, thru them.

 I would shop here again

My experience was a positive one all the way around, got my merchandise in good order when promised. The follow up was timely.

 I would shop here again

Item arrived as scheduled. Very happy so far. Company folllowed up the next day to make sure everything is fine. Great service.

 I would shop here again

This was my first time shopping with Mercantila.  The customer service over the phone was fast, informative, and helpful.  I was shocked at how quickly my urban rebounder trampoline arrived ~ less than 48 hours (and it was free shipping)!!  My kids LOVE their new, indoor, energy busting, trampoline.  Mom & Dad can bounce, too, because it's rated up to 300 lbs. Perfect for cold days when we're stuck inside.   

 I would shop here again

1) Excellent feedback - they communicated order status promptly.  I was never left to wonder.

2) Timely delivery as promised.

3) Very satisfied with the entire experience.

 I would shop here again

Love the Water Rower, but the heart rate monitor receiver I ordered over three weeks ago has crossed the Mississippi now for the 3rd time!  Yet no one has responded to my 4 requests for information or even offered a simple "Sorry, we goofed." You'd think dropping over a K would at least get you that!  

 I would not shop here again

This store was outstanding. Their telephone order staff was very helpful to us and I experienced a very speedy delivery. My canopy arrived in perfect shape, on time and with 100% accuracy on my order. And my canopy is great in looks and quality for a   Read full review...

 I would shop here again

DO NOT PURCHASE FROM Mercantila.  We ordered a trampoline and was told it would ship in two weeks.  Then an email told us it would be over a month but of course they charged our credit card within minutes.  We cancelled the order but they will not confirm this or give a refund.  My husband has been on the phone numerous times and has been told numerous lies.  This company is a SCAM.  We are letting our credit card company deal with them, you get nowhere trying to talk to them.

 I would not shop here again

We found the site easy to navigate and found what we wanted quickly and easy to order. The product descriptions were complete and the reiews were very helpful in our selection

 I would shop here again

Order was correct, delivery on time, customer service helpful, satisfaction so far for the product has been good.  No complaints.

 I would not shop here again

GREAT STORE....VERY FAST DELIVERY ORDERED PRODUCT ON FRIDAY RECEIVED IT ON WEDNESDAY.  CUSTOMER SUPPORT IS GREAT...WILL SHOP AGAIN AT THIS STORE

 I would shop here again

I had a wonderful time talking with your sales agent in the name Stephanie. She helped me out very well in getting my extended warranty. The delivery arrived on time and did not see any damages.
Today, Oct 9, 2009, I finally had the chance to try the Tennis Ball Machine. It seems like everything worked. I just have to learn how to control it. Maybe it will take couple testing before I learn all the controls. It's a great machine for me and for my family. I am very satisfied with it.

I intend to recommend your online store to my associates.

Please thanks Stephanie for me.

 I would shop here again

Labor Day Sale!  Just what I had been looking for for so long!  A bookcase to hold all my favorite books!  I am so excited!  Over a week later I get email with an order number and tracking number.  The bookcase ships all the way   Read full review...

 I would not shop here again

I have owned  a Weslo and a Proform prior to my purchase of merit 725T. It is the best I have ever had. When I ordered It was backordered. I was unhappy but had to understand. I was kept notified of staus by multiple e-mails. I received word that my treadmill was shipped on 9-17 and that I should recieve in 3-5 days. I recieved it later the same day. Delivery was made inside of my home as promised. Packaging was well made to protect the product. Assembly was straight forward and with the help of my wife took about one hour. I am very pleased with the Unit and with the delivery process too. I would highly recommend Mercantila to you.

 I would shop here again

Do not purchase anything from this company. Do your homework. These people only care about getting your money, then to hell with any type of customer service. I've been waiting over 45 days for a refund. Buyer beware.

 I would not shop here again

DECEITFUL.  This is how I would describe this company.  After placing my order & being charged for it, I received an e-mail 3 days later stating the product had been discontinued & was no longer available & that they had cancelled my order & were refunding my money.  They were very apologetic & offered me a 10% discount on something else.  I still show no credit to my debit acct & have received no response to an e-mail I sent them.  Also the product has not been discontinued on their website,  but the price has increased by more than $400. 
I guess their original pricing was wrong...the funny part is I even questioned the price when I placed the order because it was much less than I found on other sites. I was told by the customer service rep that it was the correct price.  So I will order this product from another company & now have to worry about getting my money back from Mercantila.  I should have paid more attention to the other reviews.

 I would not shop here again

Horrible on all counts!!  Read reviews! Complaints with federal agencies throughout USA! You will be sorry! Don't fall for this! 

 I would not shop here again

The product was delivered damaged, and the manufacturer is having me attempt to repair the product on my own.  However, I have to call them frequently to request assistance so that I do not damage the product further, and I am about to give up since they should be repairing or replacing the product.  Mercantila also charged me shipping when it was supposed to be free.

Mercantila's "help center" webpage does not work since you cannot enter any information regarding these aforementioned problems into the window that loads with errors.  So, Mercantila's help center also does not work properly via the internet. 

All of the above leave me very disappointed with Mercantila and the products that they sell.  This was a gift for my wife that is turning into a big headache.

 I would not shop here again

Mercantila is an example of the ideal internet vendor and purchasing experience. Their site is attractive with an excellent search facility. The item descriptions contain pictures, descriptive text and product reviews by customers. You may expect   Read full review...

 I would shop here again

Confusing: Received an email stating item was shipped then the next day received another email stating item was backordered for more than one month.

Frustrating. Unable to contact or receive a response for more than 48 hours from the initial attempt to contact this company-after they had received payment (over $250.00) then backordered item.

Company has a policy of not taking phone calls, but rather during off times keep customers on hold longer than 30 minutes only to be told that telephone personnel won't have any information but rather will have to get back to you within 24 hours which they did not do.

Will never use this company or any subsidiaries again.

 I would not shop here again

I found Mercantila Online Store to have great-unequaled customer service.  I called the store to see if they could match the price I saw on another website because they advertised lowest price matching.  The service rep was so helpful and   Read full review...

 I would shop here again

They said my rowing machine would ship within a couple of days. I got charged for the product, then they say it will be Oct. 1 (30 days later), now they say that it will ship on the 9th. Nice to know that they got their money a month ago and I still haven't seen my merchandise.They offer me a $1500 discount on a large future order. That is not going to happen though as that is probably a scam also. I'll update more later. Also checked with the Better Business Bureau, same thing there. Stay away from Mercantila, and all of it's site and stores. You will very happy you did. Amazon carries the same product and I'll order from them if this does not get resolved.

 I would not shop here again