Modabode

Terrible.
 No proactive communication, only responses to my emails. over 10 days to get a shipping notice. Emailed to cancel my order according to their terms and conditions, and they argued with me and are trying to charge me 10% restocking fee.
Hands down one of the worst experiences I have had online. This is not a large company it is only a drop shipper and the same person answers the phone each time. Please stay away, there are better deals and MUCH better service out there.

 I would not shop here again

Customer service was great!!!!!!!!!!! I requested a call when the order was shipped and they did call. Very Nice! Would definitely do business with them again

 I would shop here again

I ordered an ottoman in January.  It is now April and I still have not received the order.  I sent an email inquiry asking as to the status of my order, to which I was told it was "in their docks".  This was 7 days ago, and   Read full review...

 I would not shop here again

There website information is misleading. It says they offer white glove delivery on most items. This makes it sound as if it's included. However, it is not. It must be requested. I expected the table to be assembled by the delivery people. There was no way I could have done it myself. When I called, the representative said that being "offered" didn't mean included. A clarification that whote glove delivery may be requested for an additonal charge would have been helpful. I also wasn't happy to see the table at a lower price after I ordered mine.

 I would not shop here again

Received part of my order, but still waiting on the area rug. An additional communication from the merchant explaining the delay/timeline for my remaining item would improve the experience greatly.

 I would shop here again

The company kept me informed as to the progress of my shipment. The Emails were timely and precise. I received the product in a much shorter time frame than I expected, which I liked. Unfortunately one item was on backorder.

 I would shop here again

Great

 I would shop here again

The product was exactly as pictured and arrived in the time allowed by the manufacturer, and in excellent condition.

 I would shop here again

ok

 I would shop here again

Don't buy furniture from them, they will bait and switch with what they have in stock. The sectional sofa we received did not look anything like the one on their website. Don't buy from them, they will not help you with your problem, just will keep your money or charge you a lot of money to return it. BUYERS BEWARE!!!!! You will lose your money, avoid this website, there are much better companies to do business with, customer service is bad, I think this company is owned and managed by only one person. DO NOT TRUST THIS SITE!!!!!!!! I would not purchase anything from this company again, they are scammers, do not trust them, total ripoff.

 I would not shop here again

Disappointed! Sectional came almost 3 weeks late, returned as dimensions were much larger than listed. I even called inquiring with a Customer service(design consultant) beforehand about concerns. They gave us misinformation. Customer service denies giving misinformation. They continue to charge us 1,000 for shipping and restocking refunding less than $500. No one higher up in the company even returns phone calls. I can't say enough how disappointed with the experience we are. Overall, the product looked nice, just way too big.

 I would not shop here again

I ordered last Thursday this is Tuesday. I never heard anything back, so I called on Monday and they said it takes 3 to 5 business days JUST TO PROCESS THE ORDER AND THEN I SHOULD HEAR FROM THEM ON IF IT SHIPPPED. The person never offerred to even check on my order to see if the item was in stock or where it was in the process. If you are going to sell over the web,...deliver faster, give more info quicker and give the customer the ability to check the order at all times in the process on line. Will not use them again.

 I would shop here again

We purchased the Trapani sectional in microfiber, in mid November, 2007 over the phone after talking with and receiving several fabric samples from Modabode. Customer service was very patient and helpful with each call made, fully explaining how the   Read full review...

 I would shop here again

I purchased a Bergamo leather sofa set from Modabode in November and received it a bit early. The quality is quite good, a bit better than I was expecting. There was one small glitch in that I had ordered it with wood legs and then called back to change to metal legs later. The packaging slip said wood legs still, but luckily it was manufactured with the metal legs as requested.

I would definitely shop at Modabode again. The customer service staff was friendly and helpful. I was hesitant to buy online because I couldn't feel the furniture first, but I couldn't really find this type of design in any stores near to me. Modabode's design person got on the phone with me to help me understand the different types of foams and feels for each sofa. That made it much easier to figure out which direction I should go.

I'm happy to give Modabode a five star rating. Thanks again!

 I would shop here again

Cool looking chairs have broken and become squeaky within one year. I ordered four custom color leather Brno dining chairs at over $400 each. They arrived within the expected delivery time, but one was broken in transit. I had to wait for three months for a replacement due to the custom leather color. Now all of the chairs are a little squeaky and another one has broken in the same place as the first broken chair. I don't believe the quality is that great unfortunately although the chairs look cool.

 I would shop here again

We have a beautiful Trapani sectional sofa, but here are a few of the challenges we faced (with an approximate chronology):

Mar 23: $3,500+ order placed for sectional with custom piece and full delivery
June: order arrives 25 miles from our house; remains there for five weeks as the third party shipper has a broken box truck and has no means of delivering. 12 week delivery window passes
August: sofa arrives at house, with one bent frame piece and without pillows
August: Customer Service does not believe we did not receive the pillows until they receive the delivery slip indicating the omission
September: pillows put on back order from China
October: first technician arrives to fix the broken framed piece; fails
November: Second technician brought in to fix frame; lengthens its legs so that it sits evenly on ground
November: back ordered pillows arrive.

Once again, it is a lovely sofa sectional. We just love it. Our friends love it. They also can't believe I had to make so many calls to get the damn thing into our house in usable order. Don't say we didn't warn you...

Good luck!


 I would not shop here again

As to #7 we are not sure. We thought you had stock of the item requested and then were told it was on back order and should be available by Nov. 30th. We were contemplating purchasing another item of more value however we are a little wary right now and would not order anything until we have completed the order we purchased. We could not rate Merchant at this time. 11/9/07 11:24 pm

 I would not shop here again

The product has been n Back order for two months. This I know because I contacted the merchant numerous times and she updated me after my inquiry. Other wise there has been NO automatic confirmation or update sent. I ordered on August 30 qnd I still don't have the order. They have nevered honored the date they said the product would be in stock again. This has happened twice and no update has ever been initiated by this merchant. This company is NOT run professionally.

 I would not shop here again

I was not told they weren't in stock until I got an email a day later with an expected ship date. When I go to my account page on their site it doesn't even say that they are backordered or have any information other than the fact that they charged me. I have no idea when I will get these loveseats and they charged me already. If they had told me within the ordering process that they were backordered with no definite time they would be in stock I would not have ordered them. I will see how the rest of the experience goes.

 I would shop here again

My order is back ordered, and the phone number provided on the web sight to contact them is not available in Canada. If I had been able to contact them promptly, I would have changed the color of my order to black which was in stock. As I haven't received my order yet, I am reluctant to say that I would or would not shop there again.

 I would shop here again

I ordered the Richmond twill sofa which is stated on their website as being in stock. I called after I placed my order and they also assured me that my sofa was in stock and would be shipped within 3 weeks. They took my money at this point, but when I   Read full review...

 I would not shop here again

i made a site about my experience at modabode, some good, some bad. i am hoping it all still gets worked out

http://modabodeexperience.weebly.com/

 I would shop here again

I only purchased fabric swatches, but the experience was very good and prompt. I plan on buying alot of furniture from this merchant in the future!

 I would shop here again

cant wait to place my next order. your stuff is all good!

 I would shop here again

Good job to the Modabode staff! it was a smooth transaction.

 I would shop here again

OH HOW INTERNET SHOPPING MAKES LIFE SO EASY!

 I would shop here again

We love it. Our house look great with it.

 I would shop here again

Cool chairs!

 I would shop here again

Lovely and durable!

 I would shop here again

OHHHHHHH!!! MY LAMP IS PEACHY!!

 I would shop here again

I totally just got my merchadise today! It's all RANDY!

 I would shop here again

Came out great.

 I would shop here again

The storage trunk worked out great. I use it to store my kids toys in our family room. The quality is great and it helps me out alot.

 I would shop here again

It turned out well. The ottoman was one of a kind what I was looking for.

 I would shop here again

Thanks

 I would shop here again

Good deals, nice staff.

 I would shop here again

Good service, very excellent products.

 I would shop here again

MY experience with Madabode was great.

 I would shop here again

My transaction went very smooth. Im happy with everything.

 I would shop here again

Loved it.

 I would shop here again