Nationwide Mattress

i was very happy with the service

 I would shop here again

I just have to say this was one of the most pleasurable on-line shopping experiences I have ever had. When you look up outstanding Customer Service in the dictionary you should see David and Richard’s name. David took the time to answer all of my questions, and make suggestions as to which mattress would be best for me. Richard helped me resolve a resolve a delivery scheduling problem because of a family vacation. Our Nationwide Vista Mattress by Comfortaire was delivered exactly when I was told it would be, and has proved to be even better than I could have imagined. I have some severe back problems and was having problems sleeping. The only problem I find thus far, is that my new mattress is so comfortable that not only am I sleeping, but I’m tending to stay in bed a lot longer. Happily, I’m adjusting very well to this problem. If you want a great mattress, a great deal and a great shopping experience go to nationwidemattress.com.

 I would shop here again

I am just writing to confirm what so many others have said here. Working with Richard D. was a genuine pleasure. I had endless questions, and must have gone back and forth half a dozen times over the details of what mattress to choose. I kept expecting him to finally lose patience, but he never even came close to doing so. On the contrary, he was just as helpful and positive for the last question as the first.

I was particularly concerned about the new fire retardancy laws for California, and the chemicals that might be in all new mattresses bound for California. Richard helped me research the question, even calling Comfortaire to find out exactly what method they use to meet the requirements. It turns out they use the best, non-chemical approach -- Kevlar.

Anyway, the joy of working with them made my bed that much better.

 I would shop here again

We have had our Geo Vista mattress for 3 years. We noticed the foam topper was getting softer and softer until it became uncomfortable to sleep on. I contacted Nationwide Mattress and spoke to a customer service representative. He said he would have to check our order. That night I received an e-mail from Richard, who was actually out of the country, but still managed to find the time to help us with our problem. He said he would order a new foam topper immediately. He was as good as his word, and in a very short time we received the replacement foam topper and we were able to sleep comfortably again. Thank you Richard for the wonderful customer service.

 I would shop here again

I purchased he Cerulean mattress in November after reading all of the positive reviews and probably like everyone else had doubts. I really love the mattress but a month ago I realized the mattress was losing air. I have to admit, when I emailed Richard about the problem I thought I would never here from him, but I no sooner pressed the send button when minutes later my phone rang!!! He explained to my husband how to determine the problem and told him to call the next day. He determined it was the pump and is shipping out a new one. I have to tell you, I have never had such outstanding customer service anywhere. If you have any doubts about ordering a mattress from Richard, please do not hesitate. I would recommend him and the mattress of course to anyone considering an air mattress. I can't emphasize enough, how impressed we are with his service.

Mary & Larry Horton

 I would shop here again

I'm not going to write a lengthy story. You can read plenty of them here.

The title says it all.

I haven't experienced the professionalism, courtesy and responsiveness I received from Richard since 1970.

If you're even remotely considering purchasing a Comfortaire Bed, this is the place, and Richard is the man!

 I would shop here again

We bought a Cerenity Queen 2 months ago and placed a 2" memory form topper on it and love it. We were initially hesitant to buy a bed online. But we decided to go for it and bought it from Nationwidemattress.com. We had no problems. The buying experience was better than what we had with a local store. Staff was honest and answered all our questions promptly.

 I would shop here again

We purchased a Comfortaire Mattress through Nationwide. Truly was a good experience. We had trouble with the pump, and of course it was a weekend night. Richard took the time to call on Saturday evening, told us how to "fix" the problem for the weekend and made sure we had a new pump by the beginning of the next week. He stood behind his product. Often when purchasing over the Internet that is a big concern of mine.

 I would shop here again

Great Alternative to the "Candy Dish" Traditional Mattress Exasperation leads to finding this throwback to when companies cared about customer service for a quality product. Here's my story... hubby & I have spent over $1000 in the past 5 years on   Read full review...

 I would shop here again

All we can say is WOW...Richard D. and the support at Nationwide Mattress has been exceptional. Other companies could learn from their superior customer service. We've never ordered such an important item over the internet before but we are glad we   Read full review...

 I would shop here again

Richard has just been wonderful with the customer service. Not only did a get a good night sleep but customer service after the purchase has been just excellent. The same applies to Comfortaire Corp. who along with Richard have given us excellent service years after purchase!

We will definitely continue to buy our future mattress from here and hereby recommend all to buy from Nationwide Mattress without hesitation!

 I would shop here again

These guys are great! I ordered my second mattress from them today and somehow accidently hit the order button twice. I realized this when I got two order confirmations (which I got right after placing the order). I immediately began typing an e-mail to explain the error but before I even finished it - literally less than 5 minutes after placing my order - I got a call from Nationwide asking if I had made a mistake. They immediately canceled the duplicate order. We have used Comfortaire mattresses for 7 years now and would never buy anything else...from anyone else!

 I would shop here again

I called Nationwide in 2003 to order a Comfortaire bed. Richard was our salesman. He was thorough, able to answer all our questions and professionally pleasant and easy to work with.
Would you believe the bed arrived on our front porch on the day it was to have been shipped?
We had no problem until last night when the Air Control System failed to work.
I called Nationwide today and again got Richard on the phone.
Guess what? He was just as courteous to fix our problem as he was to sell us the bed in the first place. He immediately checked our records and ordered the new pump.
It was still under warranty and our new one should be here in about a week. All we have to do is send the broken one back. That's how to run a thriving business.

 I would shop here again

I received my Celenia bed today on time as promised. Assembling the bed was fairly straight forward. The only confusion came when I unrolled the foam topper and discovered it appeared to be significantly smaller than the space it fits in. It also had some ridges from the way it had been rolled up.

It was about 8 PM California time, but I called and was quickly connected with Richard, who explained that the foam had probably simply gotten hot during shipment and would need some time to expand. He made me feel very comfortable by saying if it did not look right by tomorrow night to call back and they would replace it at no charge. So far, service here has been exceptional as noted by other posters.

I tried the bed briefly and it feels pretty good, but my wife is not very sure. We shall see what we think after a few days, and I will post again.

 I would shop here again

I couldn't be more pleased with Nationwide Mattress as a vendor. They were extremely courteous, knowledgeable, and honest. I actually ended up returning my purchased mattress, but have to say that I still would strongly recommend them as a vendor. They went above and beyond to make my experience with them a positive one.

I actually ended up dealing with Richard, who is the President of Nationwide. He was incredible to work with. Unfortunately, my wife and I just didn't care for the feel of an air mattress like we thought we would (Comfortaire has a 90 day return policy, unlike other mattresses), and when I called Richard to discuss returning it, he completely understood and made the return as easy as it could be. I will say that the mattress was the same feel as the Select Comfort brand we had tried in the stores, and quite a bit cheaper to boot. We just ended up preferring a traditional mattress.

I was leery about ordering something like this over the internet, but I can honestly recommend Nationwide as a top notch, dependable, place to buy from. They were fantastic to deal with!

 I would shop here again

After looking at Select Comfort, liking what I saw, but disliking their policies on returns, I decided to check the Internet for comparable products. I had a king sized bed but, since I had an lovely double cannonball frame, I decided to go for more   Read full review...

 I would shop here again

To my astonishment, Richard responded to my first e-mail in less than 10 minutes. He answered my questions in a professional manner, so I ordered the Cerulean Queen. It arrived on the day he promised.
After the first night, my wife exclaimed,
"This bed is absolutely perfect. No hip pain. I can't believe it."
There is really only one standard for a good bed; how well does it conform to the contours of the body without sagging. The more it conforms, the less pressure it exerts on any particular point, and the less discomfort it creates. Only a waterbed offers a larger contact patch, but it also presents some serious shortcomings not shared by airbeds.

 I would shop here again

Have No Fear!

Nationwide Mattress gave me the best customer service, both when I bought the bed, and when I decided to return it. Richard and David at Comfortaire made the return of the bed easy. They were helpful and kept me informed. I received a full refund . . . and, to be honest, I was worried about getting a full refund because I had bought the bed "on-line". So, Have No Fear, this is an honest company that stands behind what they say.

Cindy G

 I would shop here again

Wonderful experience purchasing 2 Celenias from Richard D. Great customer service. We had a water bed that had sprung a leak, and Richard did everything possible to help expedite our order. We also placed an order for my 85 year old mother who had not slept in her bed for several years - spent her nights in a recliner because of back aches. I'm a very careful person, and I constantly research. I called Richard so many times with questions, and he was consistently friendly and helpful. When I finally go ready to order, I found it was his day off, but he very quickly called me from his home and placed my order. We had our bed in record time which was wonderful, since I'd dried the floor off, and we were sleeping on a camper mattress laid on the floor. I would recommend Richard, Nationwide, and Comfortaire to anyone, and actually, I already have.

 I would shop here again

After reading all the other reviews I can't find anything better to say than everyone else. Ditto's to everything said. Great service & products and after you buy, later down the road if you need help, Richard is there for you and he comes through. How refreshing to deal with a company that gives such great service. Thumbs way up!

 I would shop here again

My wife and I ordered a queen size comfortaire mattress from nationwide mattress last month. The shipping stated it may take a few weeks to be delivered, yet 3 days after ordering we had our bed. Once we received the bed we had a question about the warranty. I emailed the company and within hours had a response. I can not give this company enough recognition for their great customer service. My wife and I emailed the company several times with questions and comments and each time we were responded to by Richard the same day. I had researched several companies before trying this bed and this is the only company that I found was honest and straight forward. I would recommend to anyone looking for a mattress to try out nationwide mattress.com.

 I would shop here again

SHOP NO WHERE ELSE! Nationwidemattress was the only company to get back to me in a very speedily manner and I have yet to hear from other Comfortaire dealers to date. I just placed my order for a new bed. I had many many questions, I was skeptical about a SALES person calling me, So I decided to correspond via email. All my questions were answered very quickly. What I was most impressed by that fact that when explaining my situation, Richard suggested the GeoVista set along with an adjustable base, knowing he could have very easily told me to purchase the most expensive priced set they sold, but with careful consideration of my specific needs, he told me the GeoVista and the adjustable base was the best option for me. I am excited about my new bed and am awaiting it's arrival. I will post again when I try out my new bed! :) DO NOT SHOP anywhere else, NationwideMattress.com has the best customer service there is! I even got a cell phone number in case I had further questions or anything i needed once my bed arrives.

 I would shop here again

great to work with. answered all my questions. very knowledgeable outfit. if your looking for a comfortaire bed, look no further.

 I would shop here again

We have had our Box Top mattress for over a year now and love it. It has been the most comfortable sleep we have received in years. We purchased it to replace our mattress that was only 4 years old.

I called Nationwide Mattress to ask questions and was so impressed with the service and product that we purchased our mattress the next day. Richard was wonderful. I wish more companies would offer this level of customer service.

I will definitely purchase from them again and will in the near future. Thank you again for offering a quality project and excellent customer service.
Mary and Joe

 I would shop here again

We bought a Celesta Premium bed from Nationwide.com and dealt with Richard D. The whole experience has been very positive. Richard D. was helpful in making the bed selection and answered all my questions fully. He was easy to contact through the 800 number. I had done quite a bit of research about various beds prior to calling and had specific questions. He was very professional and picked up quickly that I had done my homework. His experience helped very much. Our bed arrived in just about 10 days and went together easily. We were kept well informed by email about the shipping, etc. We have been using it now for over a week and love it! Some of the aches and pains I had been having are gone. We are very pleased with the experience.

 I would shop here again

I ordered the Comfortaire Celenia. Good competitive price at $1699.00. I had seen elsewhere at $1599.00 but Nationwide mattress offers a 90 day trial and Free pillows, sheet set and pad, so went with Nationwide. The mattress arrived much quicker than I   Read full review...

 I would shop here again

I can sum up the experience I had purchasing a Comfortaire Celenia mattress from Nationwide Mattress by simply saying, "Richard D." Richard D., helped me make the right mattress selection, and he has provided superlative customer support ever since.

After having purchased the mattress, I have called upon Richard to assist me no less than five times with various issues relating to the bed, and he has addressed my concerns with professionalism and impeccable support.

Comfortaire makes a good product, but when you combine that with the extraordinary support of Nationwide Mattress - and Richard D. in particular - you have a truly excellent combination.

 I would shop here again

So, it's 11:00 at night and my husband goes to "correct" his side of the bed on our Comfortaire Cerulean mattress. (A nightly thing for an anal retentive man like him). The motor clicks, whines and dies. Husband's brilliant idea was to remove the hoses   Read full review...

 I would shop here again

I have had one of their air beds for about 2 years now. Both my wife and I love the bed. I never really thought to write anything about it in general and Nationwide Mattress in particular...until now About a week and a half ago, my wife and I were   Read full review...

 I would shop here again

My wife and I bought our mattress about 2 years ago and we absolutely love it and would recommend it to anyone. The folks at Nationwide have been very friendly and helpful. Since we are so convinced of the quality, I had my mother just purchase the cerulean with the adjustable base.

So many times we run across products that are more hype than substance...not this time! Believe the marketing and testimonials.

 I would shop here again

My husband and I bought the Celenia in January 2005 and found that the bed wasn't right for us. However, I was so impressed the level of Customer Service offered by Nationwide that I felt compelled to write a review. I have never taken the time to write a review before this one that is how satisfied I am with Nationwide. Internet deals are often a risk but Richard is operating a business that prides itself on Customer Satisfaction. When we returned our bed, we followed the instructions that were given to us and did not have any problems getting our refund check in the mail in less then a week. Impressive!!


 I would shop here again

The ordered item was a Comfortaire mattress set. Delivery was slow, but Nationwide followed up on the problem effectively and to my satisfaction. Order was complete, shipment was as promised and in good condition. Customer service was excellent; one of those experiences which makes you think, "Why can't I be treated like that at all businesses?"

I was so satisfied with this vendor that I sent him a follow-up email expressing my satisfaction. Do business with this company!

 I would shop here again

I started shopping for a mattress about 4 months ago when I started a new job. I was putting a lot of time in, and waking every morning with back pain. I watched all the commercials and infomercials for the adjustable air beds and the memory foam   Read full review...

 I would shop here again

The people at Nationwide Mattress .com were very friendly and helpful. Calls were returned in a timely fashion and questions were answered quickly. The mattress arrived when promised and in good shape. Richard D. sold us both of our mattresses and went out of his way to make sure that we had a pleasant buying experience. I would recommend this store to anyone who wants a great mattress at a great price. JLM

 I would shop here again

Their website could use some redesign, but it is functional. We ordered the King HP via the web on 1/29/05 and paid $1,199.00 This included 2 Hollander king pillows, mattress pad, 200ct-linens set in white. We received the pad, pillows and sheets about 2   Read full review...

 I would shop here again

Just want to say that customer service is TOPS! After experiencing lighting damage to our airbed pump, my insurance company required a letter from the manufacturer concerning the irrepairability of the unit. I contacted Richard at Nationwide Mattress and he immediately called the manufacturer and expedited the request. Within minutes after our conversation a letter was in my email inbox ready to be printed. Matter immediately resolved! What a pleasure! Thanks again Richard!

 I would shop here again

I ordered a Celenia mattress from Nationwide in December 2004. Richard T. was very knowledgable and courteous. I found him to be very helpful in selecting a mattress as he took the time to work with me, as though he were working for me rather than Nationwide Mattress. I told him this was a Christmas surprise for my wife and he busted his hump to get it out that day. It took 5 days to arrive at my house in Maryland. It was the correct order with nothing missing and everything worked! The mattress feels like a dream. It was a snap to set up. I needed no special accessories or linens. My wife likes it as well. I highly recommend Nationwide Mattress.

 I would shop here again

Although we've sold a car online through eBay, this was by far our largest e-purchase to date and we are completely satisfied. Our new Celenia king-size mattress from Comfortaire is just as advertised, arrived in perfect shape, was easy to setup and provides the comfort and customization that my wife and I sought for our different firmness preferences (see our separate review of the mattress). While delivery was delayed due to the manufacturer's wait for air pumps to arrive from a supplier, we still received our order within the 2-3 week time frame quoted us by Richard D. at Nationwide, who was a pleasure to work with and refused to oversell or pressure us. He was also very helpful in responding to our inquiries about the pump delay and pulled some strings to move our order higher up the list and speed delivery.

 I would shop here again

My experience with Nationwide mattress began back in 2000.
I spotted their website in search for a air mattress and in comparison to the other sights they had the best bang for the buck. I was leery in making such a major purchase over the internet so I sent a e-mail to Nationwide it was immediately answered and followed up with a phone call by Richard, who put me to ease and answered all my questions. I ordered a Cal King Cerulean and the mattress was promptly delivered and was every thing it was advertised to be. We have been sleeping comfortably for 4yrs . This year our mattress developed a slow leak which can happen and I notified Richard. It was as if he were sitting by his computer waiting to help me. He promptly took care of the problem, followed it up with a phone call, and in a wink of an eye we were sleeping like babies again. I would, and do ,recommend Nationwide to any one looking for a mattress. More businesses should follow Nationwide's example in customer service.It has been a pleasure dealing with them in every respect.

 I would shop here again

I purchased my mattress about 2 years ago and it was one of the most pleasant buying experiences I have ever had. Richard D. answered all my questions and everything was delivered without a hitch. I recently had a problem with the bed (almost 2 years later)and I spoke with Richard D. again. His service was OUTSTANDING! It's the "after the sale" service that makes or breaks a company and Nationwide Mattress gets a gold star! I would highly recommend purchasing from them!!!

 I would shop here again