One Way Furniture

I ordered a full standing mirror from them. They sent it and the casters were soldered on wrong so you couldn't even stand it up. They send a 2nd one and a part is missing and it has been almost 3weeks of my calling them with no call back. The email I received from Adrienne Bubbins,Customer Service Manager said that if I wanted them to pick up the mirror, there would be RETURN FEES!!! Can you believe the audacity of that comment!
They are the worst. Always call these places and if you can't get a real voice on the phone....don't buy from them. All they are is a distributor to get the product to you. It's not a business. They could be working out of their kitchen for all you know. I also have contacted the better business bureau to try and get their help!

 I would not shop here again

Horrible experience with this company. The furniture on the website said in stock and ready to ship. Once I ordered it, however, I got an email a couple of days later saying it wouldn't ship for at least two weeks. Once I got the items (four upholstered dining chairs), they needed assembly. No big deal, except that the factory pre-drilled holes did NOT line up on the chairs, making it impossible to assemble. Even my contractor boyfriend couldn't put them together. When I contacted the returns department, the rep kept insisting that it was a "parts" issue, and that I just needed to reorder parts. Duh... To top it off, they're charging huge shipping and "restocking fees" to send back. Shoddy outfit.
Do NOT buy from this company.

 I would not shop here again

This is the worst merchant I have ever dealt with. STAY AWAY! I only wish I had read all the bad reviews about this company before I tried to purchase something from them. You can not reach a real person to talk to about any issues you have to deal with   Read full review...

 I would not shop here again

When you call the return dept. expect to enter the twilight zone. You will get a recording again and again and your calls will not be returned for days if not weeks.
I will not order furniture again and if you do read the return policy and pray you do not need to use it.

 I would not shop here again

I, too, have experienced the worst customer service in my life from One Way Furniture. More than a month ago a I received a shipment from One Way and the furniture piece was smashed to pieces. The delivery company took back the order. However, after   Read full review...

 I would not shop here again

Wrong items sent. No confirmation ever sent. Items received were damaged. No shipping order included - could not tell who sent items. Would not accept items back, offered parts or $100.

 I would not shop here again

All went well except the expected shipping date. Online it said the item would ship in 3-5 days, while the shipping notification e-mail said it won't ship for over 2 weeks! The delivery date was a determining factor in my purchase -- but I guess now I'll be waiting much longer than expected.

 I would shop here again

We are delighted with the bed we ordered. It Arrived within 7 days and it was $100 cheaper then any one else. The delivery people were courteous and set up the bed in a matter of 10 to 15 minutes. They took away the boxes and we slept on the bed the same   Read full review...

 I would shop here again

I would like to convey my extreme dissatisfaction with this company. I had initially ordered an area rug on March 17th 2007, and chose OneWayFurniture because of it's low cost, and website which seemed secure & had been rated as a top site by many. A month later I finally got an email saying my rug would ship in TWO more weeks. Waited again... Those 2 weeks passed during which I phoned the company to express my concern and was told not to worry. So we kept waiting. Another 2 weeks passed and now we are told the rug wouldnt ship until mid-June!!

I am shocked that OneWayFurniture can have a successful business based on my dealings with them. My experience of poor communication, ship dates that are months away, and the inability to fill orders of product that they list on their site in a timely manner, has astounded me.

If they are unable to fulfill orders of specific products in a timely manner, then why even list the said products for sale? Their service has been simply appalling. My order has since been cancelled.

 I would not shop here again

Never again. I found a "L" shaped computer desk with file cabinet, storage cabinet and hutch. One Way Furniture offered the best price with free shipping. Three days later I happen to be in an Office type store and they have the item. It was very   Read full review...

 I would not shop here again

I ordered a fireplace and was shipped the wrong color. I called them right away and hit problem after problem. No one had any information about the item and I was given incorrect information about the right item being shipped (for two weeks they told me   Read full review...

 I would not shop here again

Very, very pleased. I saw a dinette that I liked. I was very afraid to order something that I have never seen over the Internet. Pictures are very good, the items looks exactly the way they show it in the picture. I was worried about the glass top braking, however, it all came in one piece. Nothing broken, nothing missing. They called me and told me that the item has shipped and 2 days later I received a phone call from delivery company who made sure I will be home to receive the shipment. Assembly took a while, since I have never done it before, but my husband and I mastered it together. No missing bolts, screws. Perfect. I could not be any happier. I will order from this company again.

 I would shop here again

We finally decided, after 8 years, to get ourselves a dining room table. After looking everywhere in the city for a good deal (and finding nothing that suited our needs and our wallets simultaneously), we decided to look online. We first went to   Read full review...

 I would shop here again

I'm very pleased with the product and the service.

 I would shop here again

I ordered the item ( glider) on July 10th, after 10 days I didn't hear anything. I called 3 times and my calls were never returned. I canceled my order on July 21st. On July 31st they informed me it was too late to cancel my order.
DO NOT DO business with them.

 I would not shop here again

Great store. The damage to the product was not their fault: the item was shipped directly from the manufacturer. Customer service was great and representative was very courteous. Recommomended merchant!

 I would shop here again

There was a small part for the bed that needed to be replaced. I contacted the manufacturer of the product who quickly responded to correct the problem. Given the way the problem was resolved, I felt good about the purchase even though it delayed me for a few days. I would use One Way Furniture again.

 I would shop here again

I got an email on every ship date saying my ship date was changed. I ordered on 06/08. The second time they changed the ship date to 10/03. At that point I cancelled my order. 4 months is ridiculous for a dining room set to ship... and they would probably just send me another email saying the ship date was changed again. BAD ONLINE STORE!!!! At this rate, it could take a year for them to actually send me my merchandise. I'll shop elsewhere that can actually ship the merchandise reasonably.

 I would not shop here again

Thank goodness I read these reviews before placing any orders with this company! They are truly DECEPTIVE!! In the left margin of their website, they post icons for bizrate and BBBonline reliability program, as though they are rated. If you try to click the icons, you will discover that they are not links b/c this company was never rated or approved by any of those reputable services (same for their "Internet Retailer Top 400 Retailer link). Why? B/c they simply copied and pasted the icons from another site. (Usually the icons link to the BBBonline or others' official endorsements and rankings.) What a scam!

 I would not shop here again

I have not recieved product as yet. My shopping experience cannot be rated until delivery of product but I was promptly notified of the shipping date. So far, I am satisfied with the ordering process.

 I would shop here again

ordered what i wanted, they sent me a delivery confirmation the next day and within 5 days had it delivered. excellent service and product also came very well packaged to protect item from breakage

 I would shop here again

The first time I shopped with oneway I recieved a chair that was in very poor condition. But your company did a great job of making me happy and resolving the problem. As a matter of fact because of the great service I went on to purchase more furnature and I am now awaiting delivery. The only thing I recommend is that you make it easier for a customer to contact a real person by phone and not just an anwering machine. Leaving a mesage and waiting 2 days for a reply isnt exceptable not when you only have a couple of days to contact the company about defective merchandise. I did eventaully get to talk to someone by being persistant so by the time the phone message I left was returned my problem was solved.

 I would shop here again

It arraived a few days before anticipated, in good condition, and no shipping charges. What more could I ask? Thanks, guys!!

 I would shop here again

Although I am thrilled with my items, I'm not too keen on the return policies. I will way this fact in the future. But in all honesty, I don't have to return a thing...the items I order are quite lovely...I plan to order again in the near future.

 I would shop here again

I am very pleased with the price and quality of furniture I received. The chairs arrived very quickly and were easy to put together.

 I would shop here again

Great product at a great price. Very pleased with purchase and transaction.

 I would shop here again

Very good experience with this merchant. Great price and prompt delivery.

 I would shop here again

Tracking numbers did not work on UPS website. The correct tracking number would be helpful.

 I would shop here again

I never received an order confirmation and I left a message with the company and have not heard back yet.

 I would shop here again

I did not have any contact with any of the staff so No. 8 is not rated correctly. Should have n/a button.

 I would shop here again

I did ordered "Big Screen Entertainment Center 37" - 60" Standing TV (SE-BE0643)" looking at the picture shown on the website. However when I received the product, it was not what I was expecting as there was something missing which was shown in the picutre. I did called the customer service of oneway and told that it looks like something is missing from the package. She also thought that there is something missing which was shown in the picture and she did called manufacturer to clarify this. As per manufacturer it was not part of their product and was the part of TV which is not delivered with this entertainment centre. But since the image was misguiding, oneway did paid for round trip shipping cost and sent me "Black 27" TV Metal Entertainment Center Wall Unit (SE-BE0644)". Everything was real quick and I would rate their customer service as Excellent. I would definitely shop again on oneway.

 I would shop here again

No glitches. No hassle. Excellent experience.

 I would shop here again

I received the correct product, but one of the glass doors was broken. I emailed customer service with a description of what I bought and that the packing did not appeared damaged. I was immediately phoned and emailed. The replacement part arrived yesterday. I would use this company again because of their excellent customer service.

 I would shop here again

I'm very happy with the counter stool that I received in perfect condition. It was exactly as advertised and in perfect condition. I have just ordered three more of the same counter stool. Thanks.

 I would shop here again

Very good quality blanket chest, very good price and above all, fast responce and fallow up with the order from andrew customer services.

 I would shop here again

I CALLED SEVERAL TIMES TO CHECK IF ITEM WAS I STOCK AND NO ONE EVER ANSWERED THE CALL. OTHER THAN THAT SEVICE WAS GREAT ON THE INTERNET. CHAR.

 I would shop here again

It was easy. fast, and a great price

 I would shop here again

product was exactly as represented. good service, good product

 I would shop here again

Price quote was wrong; order was wrong; No desire to satisfy the customer. Big mistake in ordering on line.

 I would not shop here again

Product was exactly what we wanted at a good price, free shipping, and fast delivery. We were so pleased that we have already ordered another one from the same merchant.

 I would shop here again