One Way Furniture

We ordered a wrong size desk and are having a problem securing a RMA (Return Material Authorization). So it is making the return difficult. I seem to get a different person each time I send email or phone. The replacement (correct size) desk should be arriving today. Please send a follow-up survey so I can accurately describe this recent purchase. csintz@comcast.net

 I would shop here again

On time and with quality.

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good company

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Very pleasant

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I researched for a product i saw in another's catalog. I felt their price and shipping could be beat. I found the same item at One Way Furniture for less. I ordered on line so I did not speak to anyone, however email corespondance was great! I will look to them again when I am looking to purcahse more furniture.

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Overall - satisfactory

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Found them online. They had what we wanted and we are happy with the product. What more could you ask for?

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I have been looking for a headboard for a few months and I saw this one and purchased it. It was better than I expected. The pictures were so clear that it matches my bedroom set to a T. Love it and thank you.

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I received my order more quickly than I expected -- excellent. I discovered when assembling the fireplace that the mantle piece was damaged in shipment. I called and your associate was absolutely wonderful. I received the replacement part 2 days later -- much sooner than I expected!! The fireplace itself is far better than I expected it would be. I am very pleased with both the product and the service I received. I wish all of my purchasing experiences could be this satisfying!

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I've ordered twice and both times the merchandise, price and deliverery time were great.

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I will never buy from this company again.  I bought a barstool and was authorized a return  without restocking fees because I purchased a larger order.  This fiasco started in November 2008 and still is unresolved.  I will make a very, very long story short.  Ms. B in an attempt to help me save money on the return shipping costs arranged to have the merchandise returned at their cost but the shipment was never picked up because she had put down our prior address and then when the address was updated the merchandise was never picked up.  This would have been a $60. savings to me but instead I had to pay $115. to ship back the product and then when the credit was finally processed I was charged a shipping charge to date has never been returned to me.  She has not taken any of my calls for at least 6 months and I am very frustrated to say the least.  At this point, I just want to protect others from having to go through what I've been through.  This should have been an easy return and I am taken back by the customer service I have received.

 I would not shop here again

We will never again order anything from this company. To begin with it took us several attempts to get the website to take our credit card number which caused us to repeatedly retype all of our information. When we finally got the order to take we made a typo on our phone number. This led to the shipper being unable to contact us to deliver the order. We then received an email from One Way Furniture stating that the shipping company was having trouble contacting us and that we would start incurring storage fees. Unfortunately, you can not contact a live person on the company phone number--you can only leave a message. By the time we finally spoke to a person from One Way we were told that the order had been returned (instead of stored)and that we would need to either pay an extra $90 for shipping or a 15% restocking fee. After I reluctantly agreed to pay the shipping, it took another two weeks and numerous calls directly to the shipper to get the order delivered. After the order finally arrived (several weeks after we ordered it), the table was missing several screws that we replaced at Home Depot because we did not want to deal with this company any more. Additionally, the padding on the chairs is made of cheap foam that I anticipate will not hold up. Bottom Line - I am buying from a local furniture store from here on out.

 I would not shop here again

I was very pleased with the service. After ordering from another company, who had no trouble immediately charging my credit card, but then called me two weeks later to say they not only had not shipped my order but were out of the chairs. I canceled the order and found OneWay. My order was shipped within days and I received exactly a week after I placed the order. I couldn't be happier!

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Very pleased. I had no issues with ordering or receiving the order, however when the desk arrived one had a piece broken and the drawers do not fit together perfectly. Overall though I am very very pleased with my purchase and would definitely make it again if I had to go back.

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good experience

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Found the merchandise just as advertised. Very pleased.

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Fast shipping. Product arrived in great condition. No problems at all.

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Do not buy from OneWayFurniture!  Our nightmare still continues with them!  I ordered a desk for my daughter.  Their ad said it was on sale with the hutch.  When the shipment came, it was just the hutch.  I asked for them to have   Read full review...

 I would not shop here again

The day that I shopped, the headboard I was looking for was on sale for a really good price, so I put it in my shopping cart. I couldn't make the purchase then. I went back a week later for the same item and the price had gone up. I looked in my shopping cart and it was still available at the sale price. I bought it right away! The shipping was amazingly fast and I had my new bed right away!!! Thank you!

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I find your return policy unacceptable. Terrible customer service with returns. Awful return policy.

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I found the One Way Furniture shopping a pleasant experience and plan to continue shopping with this company.

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TERRRIBLE COMPANY!!! STAY AWAY!!! It tooks 6 months to get the order and when we finally got it, it was damaged. They refused to offer any refunds or credits.

DO NOT BUY FROM THIS COMPANY! BUYER BEWARE!

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Excellent service, I would recommend to all my friends. My sectional was on sale too. Great price!

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great experience

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Overall I am pleased with the purchase of the two Prepac nightstands, the 5 drawer chest and the 6 drawer dresser. For knock-down furniture, these are better than most. The instructions were way above average, excellent drawings and easy to follow. The one exception is the left and right sides of all the units are not marked and the pictures in the instructions fail to clearly identify the difference. This caused several of the pieces to have to be disassembled and reassembled as I had left and right installed incorrectly. Structurally, the furniture is very sound and very heavy. The drawers are a bit of an issue. The plywood sides had fit issues as holes were a little off center. The cardboard drawer bottoms could have been a little better material and the side slides are a little disappointing. Drawer slides need to be upgraded to a better quality drawer slide. When completed the units look beautiful. I am a little concerned about the finish. It is very thin paper-like finish adhesively applied to the MDF boards. I'm concerned about the finish's durability. It is very easy to scratch.

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BEST SERVICE EVER!

I do a lot of internet shopping but had never ordered furniture before.  I found what I was looking for at One Way Furniture.  I was skeptical at first since it was a rather large purchase.   I took a chance and was glad I did.  I recieved my couch in two weeks time.  It was EXACTLY what I was looking for.  It arrived damage free and was simple to set up.  I would recommend them to anyone looking to purchase home furnishings.  And best of all, SHIPPING WAS FREE!  You can be assured if I have any other furniture needs, One Way Furniture is my first stop on the internet.



 I would shop here again

Great customer service. The product color I wanted was not availiable , but their customer service person reached out to me via phone, suggested a suitable alternative, and delivered the alternative item timely

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All has been handled online and the furniture arrived ahead of the projected delievry day in good shape.

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Excellent product, excellent price, arrived as promised and in great condition! I'll shop One Way Furniture in the future if I have a need for merchandise they sell!

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very professional service. very pleased.

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It was easy and accurate. I was missing a piece from a sealed bag but when I called the merchant, the piece was quickly sent to me without any hassle. I will use the One Way Furniture site again.

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I did everything on-line and had not problems. I was surprised to receive the merchandise as quickly as I did. I was not expecting it that fast...so of course I wasn't ready. :o)

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very pleasant

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The products were described perfectly. The rugs are what I paid for and expected.

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One Way Furniture has a system for scamming you out of your money. I ordered a metal bed frame online. It was not delivered when promised and I had to wait weeks before it arrived. Customer service kept saying a few more days each time I called which   Read full review...

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We had no problems. Web site was clear and easy to follow. We are very pleased with our purchase.

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I have not been in contact with this copany because I ordered on-line. I received an e-mail that my stools would be shipped around June 5. Since I ordered them in mid May, I find this very unacceptable since the site said they were in stock. There was no way to respond to the e-mail. Hopefully, if they ever do arrive, i will be happy with them.

 I would not shop here again

The furniture is great and the staff at one way were very helpful. The delivery time was longer than I would like...almost 4 weeks to get my furniture. Other than that I would buy again.

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Website was satisfactorily informative, the merchandise was as advertised, the product arrived on time and in good condition, and shipping was free. Nobody could ask for more.

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I ordered a bombe chest and it was on backorder. Knowing that it was on backorder, they still went ahead and charged my card. I then changed the order to a bombe chest that was in stock. For 3 days they had me going back and forth to tell me when it would ship. THEY NEVER GAVE ME AN ANSWER! I then proceeded to cancel that and as I write this email they are still giving me a very hard time about the cancellation and the crediting of my AMEX! I am writing this to you in the hope that you can do something. I have also opened up a disputed charge investigation with American Express. By the way, I bought the SAME PIECE OF FURNITURE FROM furniturebuzz.com for 150 dolars LESS and it has already shipped. I bought it YESTERDAY!! Thank you so much! Elizabeth Iliakostas

 I would not shop here again