REI Outlet

I love shopping at REI and picking up the product at the store. It saves me time and money. This is the first time, I had a damaged item, and I will bring it back soon. I would still speak very highly of REI and pick up at their store

 I would shop here again

Everything was fine but I never received any notice that the shipment had been received at the store. Also the stove had to be returned because I did not realize that it was the model that did not have the auto igniter.

 I would shop here again

Always a pleasure working with the people @ REI

 I would shop here again

REI's online shopping is effortless. There are great bargains in the REI outlet, too. Picking up purchased items at store is convenient and the staff is friendly. They also handle returns without a hassle.

 I would shop here again

Everything went very smoothly.

 I would shop here again

The lag time between order, shipping and reciept was quite a bit longer than necessary.

 I would shop here again

I love having items shipped to the store free of charge for pickup (it's very close to work and convenient).

 I would shop here again

I love REI -- for the quality of their products and their customer service. Whenever I call, the REI people are "fully present." They listen, hear, understand, and act. This is incredibly refreshing in a time when it's difficult to find a human being on the end of a phoneline. And so often when I have reached a human being, they read a script! REI is there. Pam Dykstra

 I would shop here again

Very pleased with my purchase -- exactly as described and priced very well. In-store employee's were super nice, helpful & I will definitely go back to the new East Hanover store. Thanks much!

 I would shop here again

It was easy, it was quick and I got my purchase faster than expected. I am very happy with the service I received.

 I would shop here again

same as always, they do what they tell you they are going to do. i LOVE REI!

 I would shop here again

One time recently I shopped in person at the REI/Seattle. After leaving the store and returning to the hotel I realized on the receipt I had been charged for two instead of one product. I called customer service and was quickly referred to the correct employee who asked me several questions pertaining to numbers on the receipt. That was it; and within 7 days or less my bankcard was credited back the amount I was overcharged. That couldn't have been any easier, simplier, or less stress-free. If I had to go get the car out of a garage and drive to the store during horrendous traffic and try to find parking and then go into the store to customer service, etc. then return to the car and return to the hotel and repark the car etc. you can understand what a hassle, time-consuming drama it would've been. So not worth it. I was so relieved to take care of it with just one phone call. I like to shop REI for myself and for gifts. I've had a membership number from the very first year they were open; and have received dividends throughout the years; which is a double plus to the shopping experience.

 I would shop here again

The only bad part was picking it up from the store itself. I had to wait in line for a long time. There was not enough staff for a long time. They had 1 person and it was a long customer service line. It would be a good idea to have the pick up order separate from the returns as the returns can take a long, long time. Just a suggestion.

 I would shop here again

I love REI, but wish the standard shipping was a little faster. Also, the item arrived earlier than I was told it would--Normally that would be a positive thing but in this case it meant my son received the package when I wasn't home and saw his birthday present ahead of time!

 I would shop here again

In the future I will shop at the store for clothing items that require a size.Oherwise I will continue to shop online for other items.

 I would shop here again

It was easy. It was pleasant

 I would shop here again

I loved my rope and pulley system. It makes it very easy to load and unload my kayak by myself. I would probably send my orders to REI and pick them up except it is 50 miles to the nearest store to me. It would cost me more to go and come home than it is to pay the shipping. I love the service I have received from REI so far.

 I would shop here again

The REI site is easy to use and the products are of high quality. The ship-to-store option works well for us since we don't feel comfortable with packages being left at our home when we are not there during the day. The staff are VERY knowlegeable and helpful if you need them to answer questions. Shopping at REI whether in person or online has been a VERY GOOD experience.

 I would shop here again

REI has a great website with a wide selection. I have never been dissatisfied with their service or selection.

 I would shop here again

Good quality merchandise, satisfactory return policy. Your prices are a bit high.

 I would shop here again

The experience was good. The shipmenr arrived before I expected it. I can't use shipment to a store because the nearest REI is 2 hours away. I might use it if there were a closer store.

 I would shop here again

great service. arrived in great condition. nearest REI store is too far away for use to be economical.

 I would shop here again

Easy website, great prices, prompt service.

 I would shop here again

OK

 I would shop here again

I don't to write a short review. That's what the questions are supposed to cover. Once again, someone needs to go back and figure out how surveys should be done. If the boxes answer the questions, filling out free text should be optional.

 I would shop here again

There is no store close by to use the Ship to Store Option. I would definately shop at REI again.

 I would shop here again

Using the in store pick up was simple, easy, and a good way to save those shipping costs.

 I would shop here again

Product arrived sooner than expected. REI salesperson found the item less than 30 seconds after I asked for it. GREAT!

 I would shop here again

great job

 I would shop here again

I'm in love with REI - just soooo wished the Fort Collins, Co store was bigger, had more clothing items since I don't order clothing online much at all due to major fitting problems. Would like to try out in store and THEN if not the right color or whatever, but known fit at that timem, order on line.

 I would shop here again

Very good experience.

 I would shop here again

Everything was great except for the fact that I usually have some trouble with the website working properly, specifically the shopping cart. Many times the cart makes items disappear and I have to start over. Last time this happened I didn't bother to reload my cart. It gets frustrating, and last week I had an order ready to check out when it happened again. I was a bit pressed for time that day so didn't bother to go through the whole process again. Five days later, I'm not going to bother, so I would guess the cart problem probably affects sales.

 I would shop here again

I go out of my way to do business with REI, because the customer service is so good.

 I would shop here again

I like the fact that all the specs are right online. The color swatch from the pix online was different than the color of the sleeping bag, but who really cares what color it is when your snug at 0 degrees?

 I would shop here again

Online store was great. Easy to browse items and make selection.

 I would shop here again

It was very easy and fast.

 I would shop here again

Easy to use website. Thanks!

 I would shop here again

everything was done as expected and quicker then stated

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On time, emails for status of order, free shipping to store, sooner than expected. Overall easy and very good.

 I would shop here again

I appreciaed the online help option with a live contact person

 I would shop here again