Rainbow Appliance

The order was shipped very promptly.  One caveat: it was not as easy to reach customer service as I would have liked.  I called their phone number, and was told to submit my message via email.  It was more than 24 hours after sending this email when I got a response, it may have taken longer if I had not been sort of insistent and obnoxious, calling and emailing repeatedly.  That being said, they did work to resolve my concerns, I just would have preferred to be able to speak with someone directly, and would have liked a faster response.  Their prices are excellent and their shipping costs are more reasonable than anywhere else I looked for the same item.

 I would not shop here again

The beer dispensing unit arrived in less than a week, and as described in their ad and discussed with them by phone.  Excellent service.   

 I would shop here again

Excellent service and easy to navigate web site. I ordered a Frigidaire FMB330RG 18" Built In Dishwasher on Friday, and got an email that day stating that it would be delivered Monday (this did not happen because of the snow, but I did get it on Friday of that week). Pricing was competitive (best on the web as far as I could find), and that they had the item in stock was a big plus (even Best Buy had up to a six week wait). Dishwasher was delivered on Friday, as promised, and came in in excellent shape. All in all, a very good experience, and I would recommend Rainbow Appliance to anyone.

 I would shop here again

Order processing was smooth. Fast shipment. No damage to product packaging. Prices good. Excellent company. More companies should function as this one does.

 I would shop here again

Excellent product, delivered fast and great communication on delivery.  I would definitely do business with them again.  Product arrived several days before I expected it to.

 I would shop here again

Horrible.  The item I received was not what it appeared to be on the website.  When I called to inquire about returning the item I was told it was my fault I ordered the wrong thing and they were not going to authorize a return.  When my husband tried to talk with them.  They hung up on him.  Very rude and poor customer service.  Now I am in dispute with them and pray I will get my money back. 

 I would not shop here again

To All Who Need to Know:

I FINALLY, after 6 months, got a refund from these jerks, but that was only after the threat of government action. Anybody who has a problem with these thieves should contact:

Passaic County Department of Law and Public Safety
Division of Weights and Measures/Consumer Protection
1310 Route 23 North
Wayne, NJ 07470 

Contact either:

BarbaraAnne Mekita (barbaram@passaiccountynj.org; phone 973-305-5881; fax 973-628-1796) or

Rosalia Valentin (rosaliav@passaiccountynj.org; phone 973-305-5382)

Don't bother complaining to the Better Business Bureau; Rainbow is NOT a member (big surprise!) and the BBB can't do anything.

It may take some time, but as soon as Passaic County gets involved, watch how fast these A-holes get in line!

 I would not shop here again

This place is a RIPOFF! Whatever you do, DO NOT purchase anything from this store. You’ll only be wasting your time and patience. I tried to purchase a portable DVD player, only to have nothing show up for a month. They never contacted me to tell me why my order was taking so long, in fact, they don't tell you the status of your order to begin with. Their website is rudimentary at best. At first I just waited, but after twiddling my thumbs for a month, I went ahead and contacted them... that's when I was very rudely told that they were unable to fill my order. That was it. No DVD player, nothing. And they knew this from the beginning. But did they ever try to contact me? No. They never even bothered to tell me about it until I contacted them. I waited a MONTH just to be told that they couldn't fill the order. Sorry. But then I went to their website and they are still selling the same product, only for double the price! Needless to say I’ve reported them to the BBB. BUYER BEWARE! Don't wasted your time and effort with this disreputable company!

 I would not shop here again

Hassle free shopping at it's best, prompt professional courteous response to questions, fast delivery with status notifications. I would recommend this company to anyone and will buy again myself.

 I would shop here again

Rainbow Appliance had the exact model I wanted, and at the best price to boot! Quick shipment, at less than competitors prices. I am very pleased and will shop Rainbow again.

 I would shop here again

I ordered the GE Profile double wall oven and microwave.  I am very pleased with my experience with Rainbow Appliance!  I did my research for the best price and I found it at Rainbow. Their website is very informative and user friendly.   I was nervous about having appliances delivered, but they came very quickly and everything went smoothly.  Overall, I am very satisfied with my experience with Rainbow Appliance.  I can't wait to use my new oven and microwave.  I have told all my friends and will definitely use them again in the future!

 I would shop here again

We order a 36 inch gas cooking range and it was delivered withing a few weeks. It arrived in excellent condition and was packaged well. We are extremely pleased with the price and quality of this range. The only negative conment is that the hookup line to the from the range to the gas line in the wall was not provided. I had to go to Home Depot to get the right fittings and adaptors to be able to hook the range up. This delayed us one day of trying out the range. Other than this, we were extremely satisifed with the entire process.

 I would shop here again

Rainbow Appliance has a very prompt customer service respones team. Delivery Spped is fast, I ordered heaters last week, and it arrived this week. Order is accurate.  The packaging is very secure and professional. " Thank you--  Rainbow Appliance."  From 1 to 5 star, I give it a "5" star for my overall satisfaction .

 I would shop here again

I didn't realize that I could purchase appliances online and have them delivered from NJ to CA so affordably.  The customer service staff is excellent and the product arrived as promised. I installed the oven and it works perfectly.

 I would shop here again

My cook-top burned out after 15 years.  I searched local stores for a replacement and was stunned by the prices.  I did manage to narrow my choices to two different brands and models... GE and Bosch.  I tried searching the Internet   Read full review...

 I would shop here again

This is the place to shop for your new appliances!  Awesome prices and quick delivery!  I would definitely do buisness with again!

 I would shop here again

I was looking for a Bosch PGL985UC 36" gas cooktop. After searching several online comparison shopping engines, I noticed three sellers who had the cooktop at a similar discount. Rainbow Appliance had the best price (but only by a few dollars) and   Read full review...

 I would shop here again

The delivery was prompt, Order delivered was exactly as posted, customer service response was prompt and friendly.

Highly recommend the seller.

 I would shop here again

Everything was exactly as promised. Delivery was on time and fast. Customer Service was curtious and knowledgeable. Overall satisfaction was excellent.

 I would shop here again

Rainbox Appliance was a great vendor for us.  Our order was filled correctly, was shipped in a timely manner, and arrived in good condition.  Questions we had were answered courteously.  I highly recommend Rainbow Appliance.

 I would shop here again

Horrible experience!  Purchased a freestanding stove  with an oven.  Electric 30" 4 burner, white and black.  I called after not receiving it in 3 weeks.  I sent a n e-mail asking about the order and finally it arrived but it   Read full review...

 I would not shop here again

Very pleasant to work with and good communication.  Delivery service contacted us about delivering and was also very nice to work with.   Very satisfied with this purchase.

 I would shop here again

I was very pleased with the ease of shopping, finding just what I needed, and the product description. Quick delivery, too!

 I would shop here again

We purchased several items from this company including a refrigerator, dishwasher, stove, oven, sink and garbage disposal.  We had issues with two out of the six items. 1) The first item, a sink was ordered but never shipped.    Read full review...

 I would not shop here again

We brought an Panasonic lCD TV.  Everything is working perfectly.  LCD TV arrived on time.  Highly recommanded e-retailer.  I will definately buy from them again. 

 I would shop here again

Ordered a oven/microwave and refridgerator from them.  refridgerator had scratches and dings on it glass on the oven door was shattered.  The promised to replace them, but have done nothing.  The merchandise arrived over a month ago.  They have not answered multiple e-mails and phone calls to them over the last few weeks.  DO NOT USE THIS PLACE.

 I would not shop here again

This is worst online retailer I had to deal with. I've used ebay for around 100 transactions and many transactions from various companies/people on the internet without ebay. This is the only time where I really felt a company truely deserved a 1/5 rating. First of all, the product I was trying to buy was backordered and yet their website didn't indicate that. I've called them six times (not exaggerating) on different days and either their supervisor was out of the office or they lied to me about when my order would be shipped. Each time I called they said that my order would ship the next week. Only the last two times I called they said it was shipped that day but it was two different days! What the hell?! Anyway, it took well over a month to get my order. Please don't make the same mistake I did by shopping with these liars.

 I would not shop here again

DO NOT purchase a large appliance from Rainbow Appliance. Their shipping policy is at best deceitful and at worst fraudulent. Although they claim you'll be given a "1-2 hour window for a delivery time" and that "deliveries include bringing the product over the threshold of your house;" neither is remotely true. Our 200+ pound Kitchen Aid Range was delivered by ONE person via UPS during a 5 hour time span and included "curbside delivery." I had to help lift the appliance off the truck as the UPS person would NOT LOWER the lift gate because it was an additional fee!!! Afterward he pulled away and I was left on the side of the road with a 200 Lb. appliance and no way to get it into the house. Simply ridiculous.

 I would not shop here again

found the best price @ rainbow delivery cost very good and was delivered in just over 1 wk from order date. Response to my order took 2 days which worried me since I never ordered w/them before most order confirm come in just a few minutes. The microwave arrived in good condition.

 I would shop here again

Rainbow Appliance was a great company to order from.  The product was as described and arrived in a very timely manner.  The price was very good as compared to other competitors.

 I would shop here again

Delivery was fast, Item arrived as expected, Price was good.  No complaints.  I Would definitely buy from these guys again!

 I would shop here again

I was totally impressed with my experience with Rainbow Appliance; I even got delivery of my wonderful refrigerator in less than one week from placing my online order -- and I am in North Carolina! AND the price was absolutely the best I could find ANYWHERE - including delivery charge!

 I would shop here again

I ordered GE Profile counter top microwave oven. They had best price, and I was hoping to get Microsoft Life Search cashback.  During the checkout process I ran into a trouble and needed to cancel and reorder the item.  I wrote an e-mail to cancel the initial order.   They called right back on the phone helped me the rest of process.  The sales person was extremely friendly and helpful.  The microwave was delivered very quickly.  I am very happy with my purchase.  Their price and customer service has been excellent.

 I would shop here again

I ordered my freezer on Dec 1 it was delivered on Dec 10 I was very pleased with this as I was very sceptical when I purchased it.

I was sent exactly what I ordered no substitutions as I would have been very upset instead I was very pleased.

Everytime I contacted customer service they responded with just what I needed to answer my questions.

I was and am very satisfied with my purchase and plan to purchase again in the future

Terri

 I would shop here again

After doing a search for a 36 inch stove, we found the Rainbow Appliance Online store.  We checked other sites, such as, Lowes, Home Depot, etc., but we then found the item we needed at the Rainbow Appliance Online store.  Our next step was to go to the Better Business Bureau web site and find out information about Rainbow Appliance and how they were rated. We were satisfied with what we found on the Better Business Bureau site so we then called the 1-800 number on the Rainbow Appliance site.  We talked with customer service and asked a few questions about the stove and to verify the price and shipping charges.  The shipping charges beat all competitors by around $200 dollars and the product price was unbeatable.  The freight company called and the product will be delivered this Wednesday around our schedule.  At this point we are completely satisfied with our order.  The whole process has taken approximately two weeks.  Also, we have been occasionally updated with emails on the progess of our order.

 I would shop here again

Purchased a portable DVD player, their prices were extremely good, product was in shop, and was shipped and delivered in good condition and in the timeframe promised.  Will definitely use again.

 I would shop here again

The web process was fast and easy. The price was the lowest with free shipping and no tax. I promptly received an email verification and it was followed up with a tracking number. It arrived quickly and in excellent shape. This was an easy pleasurable transaction with good value.

 I would shop here again

The Item was the least expensive i could find and free shipping also. came packed very well and quickly in a packing box with factory box inside. Would recommend highly.

 I would shop here again

Great Seller, Honest, pleasant to deal with. Shipping was very fast via UPS, free shipping too. Thanks for makeing my online transaction safe, easy, and hassle free.

Thanks Again

Nick
nickethier@yahoo.com

 I would shop here again

I purchased a Vornado space heater that so far has worked great. It definitely is not for huge areas, but does take the chill out of the air in one room. It has different temperatures you can set it at so you can change for comfort. I had a wonderful experience shopping with Rainbow. They shipped within a few days and the product was exactly like I asked for. They shipped UPS and were kind enough to send me tracking info via email. Unfortunately it got tied up in a snow storm, but it did make it. They also offered me additional warranty coverage which you couldn't beat. The price was reasonable and you can't beat the free shipping that came along with it. I would definitely had a good experience with Rainbow and I personally would shop with them again.

 I would shop here again