Rainbow Appliance

Do not buy from Rainbow. They have still not returned our money for the Liebherr refrigerator which stopped working while under warranty, was ordered returned by the distributor as they had no repair person at Lake Tahoe. The distributor, on a conference call with Rainbow and us confirmed they had received the refrigerator and credited Rainbow, Rainbow agreed to return out money. We have never received a refund. We have made repeated attempts to contact the owner-to the exasperation of his secretary. We are in California they are on the east coast-makes small claims court difficult. Distributor great, secretary great. Do not buy from them.
Rebecca Graffigna, San Francisco

 I would not shop here again

I am very dissatisfied with the ordering of our stove.  I ordered a stove (http://www.rainbowappliance.c om/P36S.htmlhttp://www.rainbow appliance.com/P36S.html) back on 9-21-09.  At the time I was told that is was backed ordered and would be   Read full review...

 I would not shop here again

I really liked the pricing and their delivery was super super fast. NEXT DAY. I was so happy to be able to use my BBQ grill for the weekend. Other retailers would not offer this low price and told me it was on back-order. Rainbow You rock

 I would shop here again

They had the best pricing and the sales person was very knowledgeable. The delivery went very smoothly and everything came in perfect condition. Would definitely shop here again

 I would shop here again

It's been a month after I ordered a vacuum cleaner and never received it. Customer service is horrendous - they never answered my emails. 

 I would not shop here again

I liked their pricing and their delivery. I cannot tell you how happy I am that my grill came. it was delivered 2 days after i ordered it and the customer service was great. They unboxed the unit and even showed me how it works. this is my 2nd purchase with them. Last time I ordered a fridge and I was very happy with them so i gave them another shot. I highly recommend them

 I would shop here again

Shipping was super fast. Great product! Would highly recommend this company, VERY impressed!!!

 I would shop here again

horrible-
do not order from them even if their prices seem worthwhile. ordered a built-in weber grill in late august and still have not received it. have called literally weekly to see what is up and they say none of the calls have been logged. would have cancelled but each week i was told, it's coming and so i held on hope. they offered to switch to another model but it's a built-in and we already were in the process of using its dimensions for our backyard grill. 

the customer service is nice enough but they have no clue as to actually get anything done (they will email shipping for replies and shipping doesn't respond). shipping then sends me an email to call to see if i still want the grill- which obviously i do but with no records of my calling they didn't know that.

until i see the grill itself, my job will be to make sure no one else has to suffer the same horrible fate. i can't comment on the delivery yet. we'll see but i just want the grill to get here.

 I would not shop here again

Warrick was very helpful in handling our purchase of the Weber Summit S420 Grill.  He was very professional which made our purchase easy.  We highly recommend shopping with Rainbow Appliance. We are a condominium association in Florida, and had been looking for a replacement grill, we found that Rainbow Appliance had the best price overall.     

 I would shop here again

I ordered a Weber Summit grill, which was delivered quickly, though the delivery was not at the scheduled time by any means.  It was priced approximately $300 less than the competition.  As other reviewers have mentioned, of course it was delivered damaged.  I did not realize it until I opened the box 2 days later.  I called and arranged for the grill to be picked up and returned.  My wife stayed out of work for 2 separate days to wait for the delivery service to take the grill back to the store!!!  They simply did not show up, despite confirmation by Rainbow and their delivery service.  It took approximately 3 weeks + for the refund back to my credit card.  In retrospect, I believe that their prices are low because they probably buy the goods damaged, sell them, and then expect people to deal with the repair through the manufacturer's warranty.  Eli even tried to give me a credit and send parts for the repair, so I could do them.  Would you really want a brand new grill for $1400 that needed repairs on arrival?  I didn't think so!

 I would not shop here again

Very poor customer service. They never give me the receipt.

 I would not shop here again

The wegb site was easy to navagate thru, and I could see the products, along with a description of what I am interesting to buy.

 I would shop here again

I was in the market for some new kitchen appliances recently. I had just moved out of my parents house to a college apartment and I needed the basics--blender, refrigerator, microwave. I tend to do my shopping online, and this time was no different. I   Read full review...

 I would shop here again

I ordered a BBQ grill on Thursday. Email confirmation received immediately. No shipping information, no status on their website. No information emailed, or phone call, for six days. I called them Wednesday of next week. The woman on the phone was unfriendly, sounded as though she's been through too many complaints. She said it's out of stock, will be in a few days, call back. I should call them back when my order is not in stock, when the website did not indicate that? If you are expecting a minimal level of customer service, forget it. I canceled my order.

 I would not shop here again

Rainbow Appliance has a wonderful shopping site. Thousands of items to choose from. Happy to choose this site to do a full review for epinions. Sorry if it sounds like a commercial, hope some of you find this useful.Unfortunately, only   Read full review...

 I would shop here again

IT WOULD BE A MISTAKE TO ORDER ON LINE FROM THIS COMPANY. On 8-25-09 I ordered a over the range microwave thru their on line internet site. When the order finally arrrived, 9-3-09 the microwave was double boxed and there was no damage to the shipping carton. To my surprise and amazement the microwave in the the inner carton was not in the original factory carton or packing, just some random box. Worst of all, the steel handle had a dent in it. It couldn't have been damaged in shipping so it has to have been shipped to me damaged and not in the factory pack which is supposed to be their policy. After several calls Rainbow had the carton picked up and returned back to them and they credited my master card. I can't believe they would try to pull such a thing, this is business at it's worst.

 I would not shop here again

Best price and Free Shipping

 I would shop here again

Good pricing with rebates + bing cashback. Customer service seems to lack any formality or personality, very cut and dry. Never apologized for issues I had.  They never tell you that freight delivery doesn't include in the door service.

 I would not shop here again

Over the past few years, I've purchased over 10K of stuff on line and this is the first time I had trouble with a merchant. I placed an order through Bing search and used an rainbow appliance coupon. They delayed the shippment for over two weeks (because it was not in stock), and during the waitting period the bing cashback was taken away. I spoke with a extremely rude "service" rep and was told it was my fault that I didn't read the find prints that cashback cannot be used with merchant coupon. I said fine I need to cancel this order since it hasn't been shipped. You known what, they wanted to charge me restocking fee AND shipping fee, for something that is not even in stock or shipped. Typically bait and switch business mode.   

 I would not shop here again

Very poor. My dryer was received with heavy damage, then I had to argue with Rainbow Appliance management about what they were going to do to fix the dryer. After a huge run around I got a small credit on the dryer. Very poor company to work with. Choose a different one.

 I would not shop here again

DO NOT EVER ORDER ANYTHING FROM RAINBOW APPLIANCE. My grandmother purchased and my father ordered a Frigidaire air conditioner for me and my husband on July 30th.  The order was placed with Rainbow Appliance online.  On the morning of August   Read full review...

 I would not shop here again

Great, I would definitely shop there again.

 I would shop here again

Effortless. No problems or difficulties. Fast (and free) delivery.

 I would shop here again

Terrible!  We received the wrong griddle for our Jenn Air stove and called the next day to let them know that we wanted to return it and they would not take it back.  Do not ever use this company and may this so-called company go completely out of business because of a complete lack of customer service.  DO NOT BUY FROM THEM!

 I would not shop here again

I ordered a Frigidaire dehumidifier from Rainbow due to the low price compared to other vendors.  My card was charged the same day.  I received a tracking number 2 days later, but after a week without receiving the package I called Fed Ex and they had never received it.  I called Rainbow and the customer service rep was rude and when I asked to cancel my order, I was told I would be charged a restocking fee... even though my order had never left.  After speaking to a manager I was assured that they would 'find' my order or refund my payment.  I had to call back again and speak to another rude customer service rep to request my order be cancelled.  I'm still waiting on the refund, but if it doesn't hit in a couple days, I will dispute the charge.  Needless to say... BAD EXPERIENCE.

 I would not shop here again

After a significant amount of research and analysis I decided to purchase a Weber Genesis propane gas grill. I had, of course, planned to buy it at a local store as I figured shipping a grill would be cost prohibitive, and that the service I would get at   Read full review...

 I would shop here again

Was contacted for delivery very quickly and worked with me for a convenient delivery date and time.

 I would shop here again

Easy to buy on the web site and speedy delivery of an excellent product. thank you.

 I would shop here again

Ordered a Weber S-670 grill from Rainbow, saved about $800 verses going to Lowes.  At first, I wasn't sure what to expect considering the price difference, but I was happy to see my grill show up about 5 days after the order (by common carrier).  My only complaint was the lack of a confirming email getting sent out after the purchase, but I did get a shipping confirmation a few days later.  I see loads of bad stories on these guys, I can't speak for them, but I had a good experience.

 I would shop here again

Pros : * Lightning Fast * Good prices for both the appliance and delivery. * Punctual and courteous delivery by Carlo Transport, with even a 1/2 hr warning before arrival, for Heaven's sake! * Customer Service is   Read full review...

 I would shop here again

Ordered a Weber grill on Sunday night - called Monday to ensure it would arrive two weeks later (policy says ships in 1-3 days - arrives in 5-7 which would have worked.  Was assured it would ship the following day - Tuesday.   Called   Read full review...

 I would not shop here again

Place the order on Sunday for a grill I would need 2 week-ends later. Followed up on Monday - was told no problem, grill would ship Tuesday and I would receive e-mail notification. No notification came and I called back on Wednesday - was told it was on the truck and would leave that day. Never received notification. Web site asserts shipping would take place in 1-3 days. Called back on Thursday, was told it was on the truck and would ship that day. I asked for my money back and was told there would be a 15% restocking fee. I had no proof it was on the truck as they said the same things both prior days. I'm contesting with my credit card. They said they would cancel my order and send an e-mail to that effect. Never received any e-mails. While not rude, the staff is certainly not friendly. Wouldn't recommend using them.

 I would not shop here again

Rainbow Appliance had the best price for the Weber Grill I wanted. Shipping price was reasonable too. It has been 5 days since I ordered the grill and I have not received any email about my order other than the initial one. I would like to know when I'll be receiving it.

 I would shop here again

The price was so attractive I called before placing my order and was told the grill was out of stock but would only be delayed by a week. So I placed my order. Each week I was told the same thing -- next week, maybe. Meanwhile, I can buy this grill anywhere for more money. I have canceled my order and making the purchase with a reputable company. They disappointed me for Father's Day, I won't let them ruin our July 4th.

 I would not shop here again

I ordered a refrigerator and after more than a week went by with no sort of communication from the merchant, I called about my order. The girl was very short and agitated on the phone as if I was interrupting something else. She told me that she couldn't tell me what was going on with my order and that I would have to call back on Monday to speak with a manager. I called on Tuesday, talked with the same girl which I noticed the same attitude, and she told me that my product was discontinued. I am glad I called as who knows how long I would have waited before they would inform me of this. She was quick to have me try to find something else, however I decided I better just cancel and possibly pay a little more for the item, but receive better service. Luckily they hadn't pulled the money from my account yet so I didn't have to hassle with that.

 I would not shop here again

Product was shipped very quickly. Customer service was fantastic. One small item damaged in shipping was ordered immediately and shipped directly to my home - no questions asked and no charge. I highly recommend Rainbow Appliance and will use them again if needed.

 I would shop here again

Placed the order on 5/17, the amount of $1198.00 was held as a purchase on my bank account for 6 days then put back into my account, I only got the order invoice via e-mail but never anything else, I e-mailed to find out the status of the order on 5/29 and still have not heard from them. So I believe they just don't have the product and are unwilling to contact me so I assume there is no order now.

 I would not shop here again

Horrible horrible experience.  Ordered a Sharp brand microwave in bisque and they never notified me that it was on backorder until I called a week later to ask when it had been shipped.  I cancelled the order and placed a new order for an Amana   Read full review...

 I would not shop here again

The service was great! Ordered a Weber Grill, Not only was it cheaper than anywhere else it came right to my home with free shipping and no tax. In all I saved about $200, no local vendors were offering any kind of deals on the weber brand. Home Depot,   Read full review...

 I would shop here again

The price is great. The product great. From the info given me I did not have a good understanding of when I would receive the products. Need more info on this part of the process.

 I would shop here again