RedEnvelope

Full review
Lies and possible bait and switch operation.

Ordered a set of Garnet Heart jewelry included necklace earrings and a lovely expensive bracelet. In a few days I received a package from them which I believed contained the entire order. In fact they had only shipped the cheaper overpriced items, earring and necklace.

Once I discovered this I checked the web site and it showed status preparing to ship for the bracelet. I contacted the online customer service to inquire about upgrading to next day shipping so I could receive this in time for my anniversary. After quite a while of waiting the rep replied that the item had already been shipped and would be received in two days.

Being excited I check the web page for tracking on the next day only to find that the item status now reflected backordered? I entered the online customer service again to find out what is going on. They reply we have no idea why I was told it had shipped when in fact is was not in stock at this time and would ship as son as it became available...

Now time is running out for me since they lied and told me it was on the way. I decided I will give my wife what I have and let her know the bracelet will arrive soon.

The next day I check my email and Red Envelope has sent me a canceled order notice. Mind you this is the day I was supposedly going to receive the item.

Ok now I'm really getting upset. I decide I will call the toll free number and talk to a human. He, the rep, is very polite and nice informs me that this item has been out of stock for quite some time, 3 weeks at least he recalls. Well before I had even placed my order. It shouldn't have allowed me to order it he states must have been a glitch.

Funny thing is if you go to google and search Garnet Heart Bracelet you will get several links that all take you back to Red Envelope. When you get there sure enough it's listing in the catalog, looks great too. When you click the link for the bracelet they even offer you the earring and necklace on special.

Let me conclude by saying beware of this company. They may lie and don't always have or ever plan on having what Is listed in the catalog. They ruined my Anniversary. Disgraceful and deceitful business practices.