RitzCamera.com

I'm very frustrated by the number of phone calls it took to correct my expiration date on my credit card. This should have been taken care of with the first call when we discovered the problem, but it took 3 additional calls. I'm now expected to receive the camera an entire week after my initial purchase. I attribute this issue to having to speak with representatives that do not speak clear English. They did not understand what I was trying to say, and I couldn't understand what they were saying half the time. They repeated questions they had already asked and got answers for (obviously just reading from a screen with no real comprehension of what they were doing). It got very, very frustrating. I suggest you go with American phone answering companies instead of going over seas. You're keeping our economy from working like it should and your're frustrating the daylights out of your customers. I've purchased other cameras from Ritz before. I've always been satisfied with my products, but after this experience, I'm not sure I'll purchase from you again. It was not worth the aggravation.

 I would shop here again

I tried to purchase a Nikon D5000 camera. After 3 days I called to find out if the camera was going to be shipped, and was told within 24 hours, this kept happening for the next 3 days, each time, I was told the camera would ship within 24 hours. At one point, the rep told me that if I ordered one more item, the camera would ship within 24 hours. I finally cancelled my order, and sent an e-mail to AAFES explaining the issue, with a recommendation that they take Ritz off of their order process. I would not buy from this company, especially if you need a product shipped to an APO address.

 I would not shop here again

I have had nothing but problems ordering from Ritz Camera.com and their foreign customer service.   Their customer service does not comprehend things well and their website ordering does not work well.  

I wish that I would have google searched complaints prior to ordering.  I ordered a lens a month ago with a $250 gift certificate.  I shortly receieved an email that the shipping information was not correct. I fixed this - even though there never was a problem. A day later,  they said that my credit card number was incorrect.  We finally got the order done and they didn't credit my gift cert and charged me the full amount!  I just called and talked with the customer service again and they now say that I have $0 on my gift cert!  They are escalating, but I am very frustrated.

 I would not shop here again

Very good, professional service.

 I would shop here again

I am very pleased with the service of Ritz Camera. Their service on the phone was great and my new lens arrived before I expected. I am thrilled with the quality of the Quantaray lens. It was made in Japan and comes with a limited 5 year warrenty. I have only had the lens for a few days, but so far it is all positive. Thank you for good service and an outstanding product.

 I would shop here again

Shopping at RitzCamera.com was excellent. Just had little bit' problem when I placed my order the item/s was "in-stock" but when the ritzcamera customer rep called to confirm my order the item was "out-of-stocked". How come?... Overall i'm happy. Thanks

 I would shop here again

Recieved an oviously used and batter sppedlight, in a batter box. Light was unwrapped and loose and flopping around in the box, and missing part. Was shocked that they dared send me such junk. Had to return it, and they sent me another one. The replacement was also obviously used becuase the original wrappers had all been opened before. It was in better shape, so I decided to keep it, but I will NEVER buy from Ritz again.

 I would not shop here again

happy that Ritzcamera is selling scrapbooking, who would have thought

 I would shop here again

ordered a camera but found same item with additional lense on another website same day i tried to cancell with ritz was told to refused the delivery instead and was never told that restocking fee will apply to the purchase it cost me $ 99 for an item that should not have been shipped in the first place..

 I would not shop here again

Delivery was very fast compared to the first time that I purchased from Ritz Camera. Each time their delivery and packing of their products has become better and better. I would definitely rate their service as excellent. If there was something in my order that could possibly leak, such as ink it was inside a plastic bag. Whoever is doing their packing is doing a fantastic job. I have ordered quite a few times now and definitely will order from them again. Excellent

 I would shop here again

very happy with cartridges, just as discribed.

 I would shop here again

ordered items based on photos. received items were different. Have emailed them in live chat three times and they say I should contact the manufacturer to return. terrible service DON'T PURCHASE FROM THEM

 I would not shop here again

their link to amazon is too indirect. this kept them from sending me another turntable after the original was damaged in shipping and returned by shipper without me knowing it. after they notified me of this, i purchased the item from another dealer even though it was priced higher.

 I would shop here again

The experience was positive. Unfortunately, the manufacturer of the product I wanted had discontinued the item. The seller wrote me that in good time. So my rating for this seller is based on advertising an item that was no longer available.

 I would shop here again

Simple, no problems. Thanks

 I would shop here again

Repeated attempts to cancel the order failed even though product hadn't shipped yet. Product wasn't shipped until almost 3 weeks after order was placed. Ritz camera finally got the shipment turned around on the day it was to be delivered to me. I never received the product and still got charged shipping. Their customer service is totally incompetent. I would never order from Ritz again.

 I would not shop here again

ok

 I would shop here again

Very Poor customer service!

 I would not shop here again

8 of the cases were rec'd broken in the package. Understandable as they are very cheap product. I was given a $25.00 gift certificate to use, but when I had made the payment with PayPal, I was informed it could not be used that way. That was a cheap way out of helping pay for my complete order. Did not contact company as to the broken sleeves as did not feel the hassle was worth it. Sorry folks...

 I would not shop here again

Attempts to get a tracking number were futile. Finally just gave up. Person answering telephone, delayed and made excuses. His English was poor to the point he could not be understood.

 I would not shop here again

I was surprised and pleased to find such an extensive supply of scrapbooking supplies. I didn't like the cost of shipping per item but i was able to find enough things to buy to get free shipping. The shipping factor would keep me from shopping until I need a bunch of stuff. I was a little disappointed in the gray linen 12x12 binder. It isn't pretty. I Wanted a brown album and you were out of stock.

 I would shop here again

Very Good will use again

 I would shop here again

Product was listed "In Stock". Ordered product with express shipping. Three days later, no pruduct. When I called I was told that the last one was probably taken and the item was backordered. The status needs to be updated in a timely manner or contact the purchaser immediately so they can make other arrangements, if necessary. They called back later in the day stating it was being shipped the next day. I shouldn't have to call when it doesn't arrive to find out the status.

 I would not shop here again

EASY,AND WEB PAGE VERY INFORMATIVE ABOUT PRODUCTS. BEST PRICES I FOUND AFTER SHOPPING FOR A CAMERA ON THE INTERNET FOR AT LEAST A WEEK. I WOULD RECCOMEND RITZ TO ANYBODY THAT WANTS ANYTHING TO DO WITH PHOTOGRAPHY.

 I would shop here again

I received multiple obscure emails stating that I had not been forgotten but not explaining why my order was not fulfilled. I had already received 2 packages from another merchant before I received a phone explaining that there was a problem with my method of payment. This merchant's website and method of processing information was absolutely unacceptable and un-intuitive to the typical customer.

 I would not shop here again

The first customer service rep did not complete the order. The second customer service rep took care of the problem and I canceled the order due to Ritz Camera's inability to successfully complete an internet then a telephone followup of the order. Again, the second and final customer service rep was great.

 I would not shop here again

DID NOT KNOW WHAT TO EXPECT, FIRST TIME TO DO BUSNIESS THIS WAY. WAS VERY SATISFIED. SERVICE WAS PROMPT. THANK YOU, TOM TEER

 I would shop here again

Although they didn't stock all the items I was looking for, they had a good selection and carried items I didn't find on another site. Their pricing was good, shipping reasonable. I've shopped with them before and will again. The products have always arrived promptly and in perfect conditon.

 I would shop here again

This was my worst shopping experience online. First they don't accept paypal for international billing address. They need a fax to be sent for billing details. I sent the fax twice to them, without any response from the billing department. Customer service were always TRYING to get an update for me, without any real update. They are a bunch of unprofessionals who don't know how to run their business. There is clear lack of co-ordination. Instead of trying to solve a problem, they are more than happy to cancel the order.

 I would not shop here again

worst customer service ever! never received any help from customer service, couldn't understand them on the phone, they would not cancel the order for me, and after a month received an email advising the product is no longer available, I made one phone call to a competitor and the item was shipped the same day, WORST CUSTOMER SERVICE EVER!

 I would not shop here again

The website is attractive and easy to use. Finding the desired products is simplicity. Checkout is no problem at all and shipping was very, very quick. A great store with a great dedication towards customer satisfaction.

 I would shop here again

Order accepted, then cancelled, on the basis that we gave our Canadian address.......we live 6 mos Canada & 6 mos Florida, but happened to be in Canada at the time of the order. We shop regularly on-line......we 'drop' any merchant who hassels us about location.

 I would not shop here again

very good

 I would shop here again

Well organized web-site. Local retail locations that I can visit is a definite plus. However, there is a disconnect between the retail shops and the web-site. I wish this could be remedied.

 I would shop here again

The web site deaign and layout is overly crowded and communicates poorly. The shipping was SLOW; I placed orders on four sites in 2 hours. Ritz Camera was the last to ship and the only one who did notship within 24 hours. I will not order from Ritz Camera again.

 I would shop here again

Very Good

 I would shop here again

I canceled my order after about two weeks. What a bunch of liars and losers!!!

 I would not shop here again

This was the worst experience possible. Product was not shipped in time frame promised. After waiting extra days for information, I finally cancelled the order. At that point, they shipped the item to me but before it could arrive, they recalled it from FedEx so I never received it. The charge is STILL on my credit card and I am forced to go thru my credit card company to resolve the issue.

 I would not shop here again

Worst customer service possible. Totally uncooperative.

 I would not shop here again

I ordered a 10 pack of Minidiscs and a 5 pack. They sent me an e-mail canceling the 10 pack. They sent two 5 packs. I thought they adjusted my credit card bill accordingly, so I was surprised when they sent me an e-mail in broken English asking for more money. The e-mail did not provide a reply address, so I had to search the RitzCamera website to find out that information. Each response I got in my correspondence with them did not really answer my questions and was in broken English. I found them to be irresponsible and disorganized.

 I would not shop here again