Sears

Full review
I ordered a piece of lawn equipment online, for pickup in store. On the delivery date - the store does not know where the item is. The online customer service first claims the store has it - then claims they really don't know where it is. On calling them a second time they now acknowledge it never shipped and is "stuck" in "processing". I am told they will do research and email me within 24 hours. No email ever received, and when I call I am told that 'research' on an item takes 8 days, not 24 hours.

I have been repeatedly bounced back and forth between the local store and online customer service, with nobody actually having any idea where my item is or when it will ship.

Customer service is nonexistent - the two times I have requested to speak to a manager at the store (Burlington, MA) I have been told none are available. I received at least five emails from sears.com telling me they understand how frustrated I am (but with no actual information about my complaint).

Don't even bother with this service, it's utterly pointless. It doesn't seem that customer service is much of a priority with Sears.com. The online department blames the store and the store blames the online department.