Sears

What a horrible place to shop. They advertised the appliance on their website as "In Stock." I bought it and they charged my credit card in about three seconds. One week later, one day before scheduled delivery, they call my home and tell me that the item is out of stock! "manufacturers caused the delay," they say. Funny thing...it was a Kenmore appliance, which is a SEARS company. Horrible customer service, too. Bad place to shop, folks. Heed my advise and shop elsewhere.

 I would not shop here again

Contrary to advise, I ordered a Maytag dishwasher MDB9150AAW from Sears. The sale, which ended 01-03-2004, advertised the unit for $549.88; I ordered on 01-01-2004. We were to expect delivery on 01-18-2004. On 01-17-2004 we were notified the delivery would be between 11 and 1PM the next day. At 08:30 we we’re notified the dishwasher would not be delivered, was not in the warehouse and that they could not reorder the product (after waiting several weeks). I called Customer Service, frustrated after waiting several weeks, for a product they knew they could not deliver. Interestingly, they were still advertising the same unit for $599 on 01-18-2004. It gets better – my credit card was already charged and I was informed that my credit card would be refunded after the damaged merchandise was returned. What damaged merchandise – I never received my order? I’ve joined the ranks of consumers who will be avoiding future misadventures with Sears. Ultimately, I discovered the dishwasher was out of production and even the Maytag Store could not obtain a unit (01-19-2004). Hmmm, draw your own conclusions.

 I would not shop here again

We found out in October that my dad was going to be deployed overseas for a year. We also knew that he was going to be leaving the second week of December and not be back for Christmas (this changed at the last minute and we did get to see him). Anyways,   Read full review...

 I would not shop here again

This is the worst place to shop! I will never buy anything from SEARS again! The items are displayed on-line as available, but it turns that they are not available for shipment in "my area". The store does not even bother to send the email that the items is not in stock. If I did not call them and asked where the order was, I would be still wondering what has happened to it. The only thing the supervisor was able to help me with is to suggest I go to stores and look for the item since it was not available with them. Well, if you are looking for a similar experience, good luck with shopping at Sears.

 I would not shop here again

I ordered a Hitachi 65XWX20B projection TV, 3 days later, order was cancelled due to item being sold out. It would've been nice to know that before I checked out.

 I would not shop here again

My kids are getting older and I need to keep more food in the house so I wanted a Freezer for Christmas, but I didn't want to go out shopping or pay delivery or shipping charges! What did I do? I went to SEARS.com! DO YOU HAVE A SEARS NEAR YOU? Most   Read full review...

 I would shop here again

I will never shop at Sears again. They regularly use false advertisement and "bait and switch" to get business...unlike most other stores that offer rainchecks. I recently tried to purchase a projection TV from Sears.com (for pick up in store or home   Read full review...

 I would not shop here again

Recently purchased two digital cameras. One about eight months ago. A Canon S50. Ordered over the internet and selected option to pick up at local store. Worked perfectly, was able to pick up faster then if shipped, and price was less than any other source including NYC camera stores and major big box retailers. Was able to go straight to customer pick up to get camera.

Just picked up a Sony U30, Given holidays I found it on the net and called store for availability. They set one aside for me and I picked up that evening. Price was 25% less than big box retailers and included extras like leather case and free photos. Also, on way out of store after picking up the Sony,I bought a Lands End sweater and scarf as a gift.

Was fast, convenient, and reasonably priced. Different than past Sears experiences of years ago though they still have room for improvement.

 I would shop here again

Everytime I need a gift or just want a little something to add to my house I go online to Sears.com. There is so many different things to choose from like clothes all the way to electronics. The other day I bought a Playstation for my son. It arrived within a couple days. The customer service is fantastic, and I know I can trust Sears. Overall, Sears does a great job.

 I would shop here again

The worst shopping experience I ever had. Purchased a laundry center, only to find dents in the laundry center and returned it. After numerous phonecalls to support, I have yet to see a credit to my credit card account nearly half a month after I originally ordered. Then, when they finally credited my account it was for a lesser amount and I had to get back on the phone again to get the right credit! Their system and process seems to be completely confused.

 I would not shop here again

I spent 2 hours on this site selecting a cordless drill kit and accessories. I picked my items and confirmed that they were in stock. When I got to my shopping cart the items I had deleted would not delete. I decided to go ahead to the checkout and see if I could drop them there. The "continue to checkout" would not send me anywhere. After a half-dozen tries, including starting over, I still couldn't go to the check out. So I called Sears.com to place the order with a person. Spent 15 minutes placing the order and after giving all my info, including credit card, was told that all 5 items were out of stock. Thanks Sears. Back to Home Depot for me.

 I would not shop here again

I received a sales catalog with a very nice grill listed at a very good price. It had a code listed to find it on line at the Sears.com website. The website was great. The item was easy to find and looked great. We have a small Sears   Read full review...

 I would not shop here again

I love shopping with Sears! They call when they say, deliver when they say, and answer all my questions. I even order parts on line for my appliances without having to go through a salesman or repairman. They make it easy to shop and their website stays up-to-date with the sales. They're one of the very few dependable, reliable businesses out there.

 I would shop here again

Sears.com is horrible. I ordered an item, they billed my credit card then sent me an email letting me know the item was ready to be picked up at a local store. When I got to the store the people there told me that they did not have the item and that Sears.com's system was "messed up" (their words). A few days later I got a call from Sears telling me they had the item ready to pickup so I made them go and check to make sure they really did have it and of course it turns out they did not have it. They then cancelled my order so now I'm left without what I ordered and a charge on my credit card. Time to call up the credit card company...

 I would not shop here again

Sears took my order yesterday for a Panasonic TV Stand at a cost of $149.97 (Reg. $369.99 [stated at site, $299 at Panasonic website], Save $220.02) along with a shipping cost of $45 and sales tax $13.66 for a total cost of $208.63. Great price! Even with the tax and shipping cost this item was over $46 less than the next best price I could find.

Well, today I receive an email that says they ran out of this item and issued a credit to my charge card. After receiving the email, I went back to their site and discovered that I can still buy the item they claim is no longer available. Now if they can send me an email and cancel my order, why can they NOT cancel the purchase option of this item on their website. Are they just trying to frustrate people, gather consumer information and/or plant a cookie on my computer????

I thought Sears was a reputable company that could be trusted to deliver what they sold until this little episode.

 I would not shop here again

I had previously bought a very nice Elite side by side refrigerator from Sears, the department store and buying that item even at 2000 dollars was painful, just trying to find an associate, who then leads you to a little grubby computer, fill in forms   Read full review...

 I would shop here again

I had a good experience using the Sears website. Not once did it lock-up on me. The delivery was on time and my pressure washer came with all of the components. The delivery man was very nice and he even showed me how to use it.

 I would shop here again

Great products, and prices; lousy service when problems occur. The Sears.com store and Sears have different delivery prices and policies. The store delivery (to my home) cost is $49, but the Sears.com delivery price was over $150 dollars. Getting a   Read full review...

 I would not shop here again

They make it tough to shop here. I purchased a pressure washer that didn't work, exchanged it then a part of the second machine didn't work. It was a huge pain to exchange that part. Do yourself a favor and shop at Home Depot or Lowe's.

 I would not shop here again

Easy to use ordering system via the website. The item arrived within a week at our local Sears store where we picked it up. (It was cheaper to have it shipped to the store than to our home).

 I would shop here again

I was going to purchase online form the sears store but due to the extreme amount of negative feedback I have decided to shop elsewhere. Thank you to all the people who took the time to warn other buyers.

 I would not shop here again

I did comparison shopping at Home Depot (was originally looking for a GE Triton XL)and saw the Bosch   Read full review...

 I would shop here again

Ordering has been simple and quick. Orders have always arrived on or before the delivery time, neve   Read full review...

 I would shop here again

I am especially grateful that they offer such a wide selection of appliances. They delivered right o   Read full review...

 I would shop here again

I have had multiple problems with Sears in my attempts to purchase the Kenmore calypso washer/dryer.   Read full review...

 I would not shop here again

I just would like to say that I've had a very good shopping experience with Sears. They really do t   Read full review...

 I would shop here again

Sears.com is really excellent! Most importantly, it is backed up by "bricks and mortar" stores all   Read full review...

 I would shop here again

On July 25, 2003 I mistakenly purchased an item through Sears.com. I was going to see if I could use   Read full review...

 I would not shop here again

Found it very easy to shop on their site. Ordering was very easy. Was very pleased with the quick   Read full review...

 I would shop here again

Ordered the item that showed available, didn't receive an e-mail until 6 days later stating not in s   Read full review...

 I would not shop here again

After finding a slightly lower price at Sears.com, we ordered a new projection tv. 3 days later we r   Read full review...

 I would not shop here again

We purchased a Kenmore Elite Washer (#22062) and a Kenmore Elite Dryer (#63062). So far so good. FRI   Read full review...

 I would not shop here again

I ordered a humidifier and they promptly sent a large box filled with styrofoam peanuts and nothing   Read full review...

 I would not shop here again

A SEARS NIGHTMARE!
Apx a month ago, my stove downdraft fan went out.
Oh, these are on sale at sears right now, let's go look. The salesman was proud of the sears internet site I guess and he spent all the time showing us how to use it. (saves   Read full review...

 I would not shop here again

I normally do not do this , but I feel I must write this review. Sears is a one horrible store! I shopped there twice (never again!) - first I bought a TV from them (that was my off-line experience)- the TV was not at the store so I had to pick it up   Read full review...

 I would not shop here again

Purchased a Craftsman Tractor and it's just awesome. It had a defect in the steering after using it several months and I called the 1-800 number and a technician was out the next day. Service call only cost me 20.00 and parts and labor was covered.   Read full review...

 I would shop here again

I was looking to purchase two items: a cordless drill and a toaster oven. After doing some research, I determined that two Sears products (Craftsman drill, Kenmore toaster oven) would be good choices. I'm not a big fan of the box-stores, so I thought I   Read full review...

 I would not shop here again

Bought all of appliances for our new house 2 years ago. Service has never been a problem. Everything was delivered on time and they were so nice to us. I have had Kennmore products for the last three houses and have always been very satisfied with   Read full review...

 I would shop here again

I ordered a tent from them online, I was told that I could go to the store nearest me and pick it up that same day. It took almost an hour for the right tent to come out of the back, once I got it home I found no instructions in the box and the poles   Read full review...

 I would not shop here again

I ordered some cordless tools online from Sears.com. They had the tools ready the next day and I had no problems exchanging them when I found out they weren't what I was looking for. The problem with ordering things online is you can't touch and play   Read full review...

 I would shop here again