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StrawberryNET

StrawberryNET
 
 
Overall Rating: 1/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 4/5 stars
On-Time Delivery: 4/5 stars
Selection: 3/5 stars

Cheap but possibility of goods being expired.

 
A review by ynt80 written on Aug 5, 2006
Full review
A colleague of mine recommended strawberrynet to me and initially I was thrilled that I could get my skincare products at a cheaper rate.

This was all fine and dandy until I read another epinion user's review about her run in with strawberrynet about them selling expired goods. Needless to say, I quickly submitted all the batch numbers of the 6 products I had purchased in the last 3 months to the manufacturers (namely Lancome, Dior and Estee Lauder).

After Lancome and Dior came back to me, I found out that of the 6 goods I purchased from strawberrynet, TWO of them were expired! The Dior product was more than 30 months old!!! I was NOT happy. The Lancome product is also out of date.

It has been now a month since I've contacted strawberrynet and so far I am not impressed by how they are dealing with the matter.

They responded to my first email by requesting for the batch numbers which I supplied them with. I then had to wait for 2 weeks and still did not get any response from them. So, I mailed them again requesting for an update only to be told that the batch numbers I supplied them were not expiry dates. DUH! Of course they're not! You NEED TO SEND THEM TO THE MANUFACTURERS to get the expiry dates! How can a large retailer like strawberrynet not know this?? What I don't get is that THEY requested for the batch numbers and then THEY turn around and tell me they're not expiry dates.

I am EXTREMELY disappointed with strawberrynet and do not intend to purchase anything from them again if I run the risk of getting expired goods from them. I would rather pay a premium and get fresh goods over the counter.
This happened to my colleague as well who happened to order the same Dior product as I did.

If you insist on getting your skincare supplies from strawberrynet, remember to ALWAYS check the expiry dates by submitting the batch codes to the manufacturer.

All I can say about them in a nutshell is their "100% guaranteed freshness" claim is just plain BS.
 

About the Author

ynt80
a member of Epinions.com
Reviews Written:  1
 
 
 
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