US Appliance

Full review
I'm currently out 4 grand ....

I ordered 4K worth of kitchen appliances.  I fuly understood that the appliances wouldn't be delivered in 5 days.  I get it.

But when i noticed my credit card got charged, i assumed the items were being shipped.  When i called to ask for the shipping date, they told me that the items were not shipped yet.  But how can you charge a credit card, when you have no idea when the items are coming in.

When i asked why they charge my credit card immediately, they responded "thats how we do it".  When i asked if they had a confirmed shipping date, something at all ... they said "we do not because it is a special order".  When i asked what made it a special order, they said "because we don't have the item in stock". 

So they don't carry the items in stock, ok i understand that also.  When I asked why i was paying 4K without even knowing that my goods were being shipped, or what timeframe i could expect them (could it be 3 months?), they said "you can either 1) choose to wait, or 2)  cancel and pay a 15% restocking fee" (on items that haven't even shipped yet?!).  the rudeness which i was treated was unprecedented for me.

As of this time, i am out 4K and have no confirmed ship date for my appliances.  None at all.  Basically, i have provided them an interest free loan, and they will ship "whenever".  Do not order here.  Pay a little more and avoid the headaches ...