US Appliance

Merchandise as expected, no complaints

 I would shop here again

Ordered a Panasonic 50" plasma w/Blu-Ray player with some concern after reading many negative reviews on this company.  But most of the poor ratings were delivery issues with non-TV products.  TV service reviews were rather positive so I placed my order.  I had the TV and player 6 days later and both are in perfect working order saving $500 off the Best Buy price.  I had to contact the carrier to schedule the delivery but never had the need to contact US Appliance for any reason.

 I would shop here again

good prices

 I would shop here again

Experienced no problems, Order was acknowledged within several hours. First working day after ordered recieved notice it had shipped and tracking info provided. It arrived in good shape and when hooked up it works perfectly.

 I would shop here again

Overall the shopping experience is good.

 I would shop here again

Price was great. Delivery was as forcast. My buying experience was only a little nervy because I am not used to buying a large item, but the staff at US-Appliance got me through the process without a problem. I will purchase from them again.

 I would shop here again

It took them a week to process order and they will ship 2-3 weeks after order processed so they have until 10/27 to ship this product or I will cancel. It sounds like they can't even get this item but will hold on to my money until I contact my credit card company. Four weeks and then maybe I will get what I ordered shipped. Talk about False advertising !!!

 I would not shop here again

If they don't accept shipping to different address, then do not offer this service.

 I would shop here again

Merchant advertised a product that I do not believe they had available for sale. Imstead of stating hat they had erred they stated that they had oversold the product.

 I would shop here again

I was very pleased with the service and will make more purchases in the future and i am very happy with the washing machine

 I would shop here again

I was pleased with the complete order and delivery process and the ordered TV seems to be inexcellent condition. And, I might order again from this merchant if the price is right. Looking for the best bargain on a 55 or 58 inch LCD, LED, or Plasma (preferably Sansung) at present and would again favor the Bing Discounted price delivered...

 I would shop here again

It was an unexpected pleasure dealing with us-appliance.  They published long waites on shipping and I read about diesel surhcarges, etc.  But in fact it was just plain great.  The shipping dates were published on the item (LG TV 47LH90), shipping was totally free with no taxes.  Price was unbeatable by a mile.  Delivery was much faster than the expectation they published!  Box was unmolested, TV was just plain beautifull!  I will definitely come back for more!

 I would shop here again

The only problem that we have had was that the ice maker did not function properly. A technician came but did not get it fixed. We will be calling again Monday a.m.

 I would shop here again

Best price available online. Order was received faster than expected and in excellent condition. Would not hestitate to order again or refer others.

 I would shop here again

I Purchased a Toshiba DVD video recorder.It was the best price available on the internet.I then received an e-mail confirmation immediately upon completion of the purchase  transaction.I was then notified four  days later ,via e-mail that the unit was shipped. The name of the shipping company [UPS] and the Track number was included.
The recorder was new in the box and it works fine.
Very good transaction,quick shipping and overall an excellent purchase.

 I would shop here again

Warning do not trust these people. I ordered two major appliances from them and was told that I would have them in two weeks. After hounding them for three additional weeks (after the initial two weeks) concerning the delivery of my items I finally cancelled may order. 

 I would not shop here again

could have a better description of where the lint trap was

 I would shop here again

All fine - only exception was the length of time to get it delivered. The time was within the time frame advertised - but that seemed long when I made the order.

 I would shop here again

Everything went the way it was supposed to go. Not one problem. Based on my experience I'd say they were a go. Pull the trigger.

 I would shop here again

I purchased two high end Kitchen Aid appliances from US-appliance.com, and did not open the boxes within 48 hours (I am in the middle of renovating the house). Much to my dismay, my $1700 convection oven was badly damaged in transit (looks like it fell on it's top) and repair costs are now my responsibility.
If you can deal with the hassle of ordering large appliances online, then do yourself a favor and become well acquainted with the return/exchange policy. If you do not open your product and report damages within 48 hours, then you're stuck with broken merchandise, and any damages resulting from those repairs will come out of your bank account. Any other authorized seller will deliver their products into your house and open them for you...US-appliance hires trucking companies that drop and run.
Furthermore, US-appliance is rude and very unhelpful. They really made me feel like an idiot for not opening the box sooner...

 I would not shop here again

Store shipped severely damaged dryer which cannot be used.  Refused to take it back, honor the store's guarantee or refund the purchase price.  Have had to purchase another dryer elsewhere.  Store was very strident amd unyielding in refusal to replace the product.  From other reviews, it appears that this is typical. 

 I would not shop here again

So I purchased 11 appliances from these people.  Several of them stated on the product page that they were to ship within 1-2 days.  What they didn't tell me is that because I purchased other appliances that had no delivery date, my 1-2 day   Read full review...

 I would not shop here again

Bought several appliance from them in past 18 months, and had no problems with any part of the process. However, I wish they would take American Express for payment.

 I would shop here again

it was very good

 I would shop here again

product came in damaged, shipper problem, merchant replaced product, and got it delivered in approximately the same time as originally quoted( 3 weeks ) new unit working properly at this time. i'm happy

 I would shop here again

Very easy.

 I would shop here again

Our only comment is on not receiving a pre-ship notification. We live in a rural area and it was fortunate that my wife was home when the shipper called to let us know he was on his way to our home. Other than that it was a very satisfying and simple process and we are very satisfied with the oven. We installed it ourselves the day after it arrived.

 I would shop here again

great experience suggestion. when trying to track the order through pilot, the tracking # is not available on any information i received from US appliance, had to call pilot for the tracking #. needs a software update to the order tracking system whereby when you click on order tracking, the tracking # is provided. Regardless, I will definitely use and recommend US Appliance in the future.

 I would shop here again

The Grill was damaged on dilivery and I had to call Ducane to get all the parts that were smashed and reassemble the grill a week later when it was already set up. There were three major parts damaged in shipment.

 I would not shop here again

Used them previously and every time has worked out perfectly.

 I would shop here again

said item was in stock but was several days and a few phone calls to see why unit didn't ship withing a couple days. Customer service said they had to get unit at another store which took a few more days. Once unit was received by shipping location, transit time was what was expected. In future, I would confirm unit was READILY available before I ordered and probably order on phone versus on-line.

 I would shop here again

Well done web site, Very satisfied with transaction.

 I would shop here again

I think that the group a US Appliance did a good job of processing my order and getting it picked up by the carrier. At that point, it became a complete nightmare. R L Carriers was the most disorganized and unreliable carrier that I have ever dealt with. They told me that my package would be delivered on a Friday afternoon. So I took off of work. After the delivery time passed, I was told that my package never even made it to my city. They could have called/emailed me to tell me that so that I wouldn't have had to miss work. Even their online tracking tool said that it was on time. Then they told me it would be delivered that night. No one showed up. I called again and they told me that it would be Monday. They said that the evening delivery was never even put in their system. I had to take additional time off of work to accept the package that Monday. I will never order from US Appliance unless they use a different carrier.

 I would shop here again

I was amazed by the price ($100 less than competitors) and the offer of free shipping so I ordered from them feeling great to get such an amazing deal. After I saw some of the negative reviews on this website about shipping taking forever and hidden fees   Read full review...

 I would shop here again

Ordered a Plasma set from US Appliance.  Great prices.  Reputable store: been in business for a long time, lots out outlets, and financially solid.  These guys will be around for a long time.  Web site is fine.  Now the bad   Read full review...

 I would not shop here again

I'm currently out 4 grand ....I ordered 4K worth of kitchen appliances.  I fuly understood that the appliances wouldn't be delivered in 5 days.  I get it.But when i noticed my credit card got charged, i assumed the items were   Read full review...

 I would not shop here again

The beginning was great... Prices, free shipping, what more could you want. We ordered three Frigidaire things, all stainless steel: a refrigerator, range, and an over-the-range microwave. Our entire kitchen was being rebuilt, so we didn't open the new   Read full review...

 I would not shop here again

I completed a purchase with this store for an LG LSC27931sb.  The website indicated the item would be delivered in 3 to 4 weeks.  I was fine with that since I was getting free shipping and a price discount of 25 to 30%.  BUT . . . we were then emailed a couple of days later that the item would not be delivered for 8 weeks or more due to a backorder situation with the manufacturer.  Umm . . misleading advertising?  Then my wife and I noted we were already charged for the item. Umm . . . suspicious business practices? By now I was not comfortable with the company at all and cancelled the order.  Re-researched.  Found a competitor who had changed their pricing and was now closer to their sale price and could deliver in 7 days.  Purchased from them. Have many more large appliance to purchase soon - US Appliance will no longer be on my hit list.  End of story.

 I would not shop here again

This is the second appliance I bought from them. Both experiences were good. They are (almost) the cheapest, the delivery has been on time and I didn't have to endure a followup phone call where vendors usually push for warranties, etc. Communication was o.k., but not great. They confirmed receiving the order via email and a week later confirmed that a carrier has picked up the cooktop. But no update in between. Since i didn't fill out a survey for the first purchase, let me what happened the first time. I bought a $2.5K convection oven and by mistake submitted the purchase on their website twice! Can u believe it, a quick phone call the next morning got it cleared up without hassle or restocking fee. These guys are honest.

 I would shop here again

Product was the best price anywhere and I received the product by ground shipping in less than 48 hours

 I would shop here again