Wine Enthusiast

Excellent experience

 I would shop here again

Everything was perfect. i expected nothing less.

 I would shop here again

This was the second identical item I got from Wine Enthuisiast. I couldn't be happier with the service, selection, and price. Their website it would take 4-6 weeks for the product to ship and we received the item in a little over 3 weeks.

 I would shop here again

The purchase experience was good. I do not know if the order was received in good condition.

 I would shop here again

Gift was received in excellent condition, in timely manner. I will shop with them again !

 I would shop here again

pajama quality not as described

 I would shop here again

I have bought a number of things from Wine Enthusiast over the years and have always been happy with the shopping experience and the products and the service.

 I would shop here again

Excellent

 I would shop here again

No major problems. The albums which I use have changed over the years. I seem to have a cellar record type now rather than the label collection type I originally had. Both work pretty well but in the future I will probably inquire by phone before ordering, or try ordering by phone.

 I would shop here again

For some reason, their web site "decided" I ordered two (2) and it was very difficult changing my order to one (1). A less experienced internet shopper would have been billed for two...and had the hassle of returning one, etc.

 I would shop here again

Site was easy to navigate and service (shortly before Christmas) was very fast. Thanks

 I would shop here again

All of my experiences/purchases with Wine Enthusiast have been excellent. Will continue to shop with the company.

 I would shop here again

Site was great. Only problem was I didn't know until check-out that the towels I ordered as a gift were on back-order. Fortunately they arrived on time.

 I would shop here again

One of the items I purchased was on back order, the chardonnay brittle..the other item, the chocolates, were NOT. Since the chocolates were the bulk of the gift I was purchasing, I decided to place my order, which was a gift for my boss. The backordered chardonnay brittle ended up shipping right away and made it to my boss in time for Christmas. The chocolates, which were NOT on back order, have yet to ship despite being ordered on 12/16/06. Their status remains "at drop shipper". This needless to say, is frustrating and embarrasing (n front of my boss). The selection of unique gifts is what attracted me to this site, but based upon this experience, I would not make a purchase from this company again.

 I would not shop here again

Be careful of false advertising!

I tried to buy a wine cellar from these guys. The product page said the item had free shipping (a $375 dollar value.) When I got to the final page it incorrectly showed the shipping fee. I called the store and talked to someone who said they would get the issue cleared up and call me back in 5 mins. I waited over a hour and called again. To my surprise they had no idea what I was talking about. It also turns out that someone had changed most of the web pages that referred to the sale (but not all.) The only reason I was considering buying this cellar was it was onsale with free shipping. I find it very underhanded to advertise a special on other sites, and then when someone tries to buy, remove the offer and pretend it did not exist. I would be very weary of trusting a web site that will not stand behind what they have printed.

 I would not shop here again

The box received contained two sets of wine glasses. I was very worried upon receiving this severely damaged box. The box was clearly marked "Fragile- Glass". I was even more concerned upon opening the box. The contents were at the bottom of a oversized box with alsolutely no packing. Surprisingly, the sets were completely intact.

 I would shop here again

An excellent vendor,with beautiful products that arrive on time in perfect condition. Thank you all very much. I have and will continue to reccomend you to friends,and family.

 I would shop here again

Original Review: I am extremely disappointed with The Wine Enthusiast. Although their magazine is ok, their products are overpriced, and their customer service is horrendous. Recently, I was on hold for 50 minutes before I hung up; I never actually   Read full review...

 I would not shop here again

Awaiting back-ordered item. Slow response to query on status of order, but it's the holidays.

 I would not shop here again

I made a mistake when placing my order online and reversed two of the numbers on my credit card. I had asked for expedited shipping. On the day the order was to arrive (4 days after it was placed) I received an email letting me know about the problem. I called the customer service number and waited for nearly 1 hour. After the hassle I canceled my order and will never shop there again.

 I would not shop here again

My Christmas gift order (ordered on Dec. 4th) from the Wine Enthusiast was delivered reasonably quickly, but was incomplete. When the missing item was brought to their attention on Dec. 15th, after a 16 minute hold time on the phone, they failed to ship the missing item in a timely manner and it took another 28 minute call to find out the status. The worst of this is that during all this time, I kept getting their e-mail ads touting their free on time for Christmas delivery. (My order had no free delivery or special deals attached.) I wonder if their free delivery was better that the delivery they charged for? I will avoid this merchant if possible in the future.

 I would not shop here again

Excellent! Gift was delivered to recipient even sooner than expected. The only (slight) difficulty was retrieving the item from their online catalog; by omitting (or was it adding?) a SPACE in the product number, it couldn't find the item. Just before giving up, I tried changing the spacing & it pulled up the correct item. Whew! The website might help online customers by stating that PRODUCT NUMBERS MUST BE ENTERED EXACTLY, INCLUDING ANY SPACES, in order to retrieve an item from the online catalog.

 I would shop here again

I ordered eight stemless Reidel wine glasses and a corkscrew for a Christmas present. I paid $6.95 per item for gift wrapping. When it arrived, none of the items were wrapped and the corkscrew was missing. I spent 15 minutes listening to a recorded message that someone would be right with me and then e-mailed customer service. I received an automated response from customer service that I would be contacted within 24 hours. I still haven't heard from them and Christmas is right around the corner.I'll post a more positive response if they rectify the situation in a timely manner.

 I would not shop here again

I am very pleased with the service I received.

 I would shop here again

I thought it was easy and well thought out. I love the cards and the customization of the cards, too.

 I would shop here again

Smoothe transaction. I will shop with them again.

 I would shop here again

Order was handled very efficiently!

 I would shop here again

still waiting for one wine stopper on backorder.

 I would shop here again

Very easy.

 I would shop here again

Great first experience with The Wine Enthusiast. I requested advice on the best corkscrew to purchase and received a response within a few hours. My order arrived very quickly and I'm quite pleased with the quality of the product. I'll definitely shop at The Wine Enthusiast again.

 I would shop here again

Sent wrong corkscrew. I ordered a very nice Leverpull model that was rated at 60,000 uses; substituted a Screwpull model rated at 2,000 uses without even asking if I wanted it. Left messages with customer service. Received no call-back from Wine   Read full review...

 I would not shop here again

easy & great selection

 I would shop here again

I don't recall ever having a problem with ordering from Wine Enthusiast.

 I would shop here again

Excellent merchant, would definitely use again.

 I would shop here again

not bad, not great, but my order is still backordered.

 I would shop here again

I TRIED TO SIGN ON AS A PRIOR CUSTOMER, AND WAS TOLD I WAS NOT A PRIOR CUSTOMER. I THEN TRIED TO SIGN ON AS A NEW CUSTOMER, AND WAS TOLD THAT I WAS ALREADY REGISTERED IN THE SYSTEM, AND COULD NOT SUBMIT AN ORDER AS A NEW CUSTOMER. YOU ARE NOT CUMPUTER FRIENDLY.

 I would shop here again

Good experience. My product is backordered (that's okay)

 I would shop here again

OK Shipping expensive for such a small Item/package, which was a pckak of 2 drip rings.

 I would shop here again

Ordered the product and it came 3 days later. Very well done!

 I would shop here again

I found The Wine Enthusiast website to be straight forward and easy to use.

 I would shop here again