Woodwind and Brasswind

All details were provided up front and in comparison to other details of other instruments. This was extremely helpful. Shopping online was easy and I felt comfortable with my purchase over the internet even though it was a rather expensive purchase. However, I was not pleased with the packing, which you will read about in the next few questions.

 I would shop here again

Always very good, but I wish i could take part in the specials offers.

 I would shop here again

Woodwind and Brasswind has wide vriety of goods but some of them need long deliverly time. But their customer service informed its delay every week and kept update.

 I would shop here again

Easy to find the products I wanted, easy checkout with confirmations immediately after. Shipping was extremely fast, probably due to they're not too far away. Highly recommended.

 I would shop here again

I called several times for help choosing a saxophone and got a lot of help, however one person who was going to check on a question and call back never called back. Because of this I didn't buy the sax there, but I did get a mouthpiece, reeds, etc. The price was great and they arrived very quickly.

 I would shop here again

Packaging not appropriate. Box was WAY too large for what I ordered. Perhaps this is why shipping is so expensive??

 I would shop here again

we will bw buying the same products more often.

 I would shop here again

very good store to shop at. will be back again.

 I would shop here again

I got a major run-around with my purchase. According to their website they had 2 in stock when I bought it online. They didn't, which I only found out after about 7 or 8 calls to customer service (you get a different story every time you call, even within the same day). They put me on back-order without telling me and then kept extending the shipping date, so that eventually I was going to wait almost 2 full months for a product that they said they originally had in stock.
Also, heaven forbid you want to talk to a "manager". They ask "Why?", when it's obvious they have screwed up and don't know what they are talking about. Apparantly you're only allowed to talk with a manager if I you have a worthy problem. ("Pay no attention to the man behind the curtain!")
I have cancelled the order and bought the ROLAND TD-6S from another company.
I'm not giving them another chance after all the false promises they gave me.


 I would not shop here again

Everything was easy, but I noticed while tracking my order that it took almost a week just to get it processed and shipped out.

 I would shop here again

Found WWBW thru Google search. First wind instrument (Yamaha YTS-82Z) ever purchased. No problems with order or shipment. Received on time and in good condition. No reservations making any future orders.

 I would shop here again

Very good. The mercheant kept me informed at all times, as to the status of my order. I like that.

 I would shop here again

very easy and well organized everything was easy to find and anyone can do it

 I would shop here again

Customer service is exellent i got what i wanted on time

 I would shop here again

I ordered a complete set of heads for my drum kit. My online order information claimed that all of the heads had shipped at one time. I received the order with a slip explaining that two of the heads were on back order. I called a service rep and he confirmed that two of the items were back ordered. I am waiting for the rest of my order.

 I would shop here again

I've been a customer for sometime now and have always found them to be first rate. I've had few problems and those were resolved quickly and to my satisfaction. I highly recommend them.

 I would shop here again

I think Woodwind and Brasswind is the greatest Musicfirm on the net !!! Very best regards, Peter S

 I would shop here again

good customer service when package arrived damaged

 I would shop here again

I was very satisfied with my on-line shopping experience at WWBW. My daughter's music teacher was the one who suggested we order her clarinet from the store. The price was good in comparison to other stores we reviewed. The web-site was easy to navigate. The merchant gave follow-up memos to let us know the status of the order and enabled us to track the package (which helped my anxious daughter feel that her long-awaited clarinet was well on its way!)

 I would shop here again

I've shopped with WW and BW for years. The speed of order fulfillment is quite good. My only complaint is when I have to call and ask a question. The person capable of answering my inquiry is usually not available. If I leave a message, I almost never get a return call.

 I would shop here again

This company is one of those pieces of crap that don't have the technology to accurately keep up to date information of their items on hand. Plus, they are so slow that they only ship out the same day on supposed in stock items only if you order using 3 day or less express. If not, you have to wait 2 to 3 full business days because their technology is not accurate enough to keep up with todays technology. Talk about not keeping up to date, stupid fart stains!

 I would not shop here again

No problems, everything as expect. 40 characters??? I found it very annoying that I must meet a criteria of 40 characters, just to give feed back. I'm doing u a favor and you demand more?!?! I almost cancelled my responses...but decided to ventilate instead. Howmany others just clicked off? You may be getting less feedback because of this.ed.

 I would shop here again

I thought it was pretty good. This was my first time ever purchasing anything from the internet and I felt that it was a hassle-free experienence. I will be purchasing more things from WWBW in the future!

 I would shop here again

very reasonable price and excellent service.

 I would shop here again

Full satisfaction. Recommended to my colleagues and students.

 I would shop here again

It's very easy to find what I want. Prices are reasonable and easy to checkout via their webpage. It would be nice to add a history of purchases type feature so after I log in, I can find what I've ordered in the past and reorder the same items. I bought some hard to use reeds based upon a review that may have been misleading.

 I would shop here again

I received excellent service, even though a first time customer.

 I would shop here again

I received helpful friendly information on recommended replacement choice of the item I order. Package tracking and user friendly web site will make me a return customer.

 I would shop here again

Fast email confirmation of order and shipment of merchandise. I ordered an electric guitar kit with other accessories on Monday night, I got the accessories on Thursday morning and the guitar kit on Saturday afternoon. I wasn't expecting such fast shipment by FedEx since shipping was free (as long as purchase total over $99). So I ended up saving shipping and getting my product fast. Excellent price for the guitar pack too. A decent beginner's guitar. I'll definitely shop here again.

 I would shop here again

It's great and cheap. I find all of my products on here and at a fraction of all local music stores. Also, they not only have the instrumental types of music, but they have music creation softeare, hardware, and loop CD's. It's a great service especially for the price.

 I would shop here again

I'm a little frustrated. I didn't realize it would take this long. The web site led me to believe I would have my shipment much sooner than this. I wanted this stuff for a special gig and thought I allowed enough lead time. Having to wait a couple months is not appropriate business. I may not shop with them again.

 I would not shop here again

it would be nice if the on-sale price is updated online so we don't need to call in to ask for it.

 I would shop here again

good web site, back ordered product taking longer to obtain then orginally stated

 I would shop here again

A great overall experience makes this my store of choice for instrument related products.

 I would shop here again

In general was fine. The problem is that there is no options of international shipment other than UPS, what made my order of US$82,00 finish coasting US$211,00!!!!!! This is due to a huge amount of taxes, including importation tax, that I had to pay to UPS. I asked WWandBW regarding shipment options but have no reply...

 I would shop here again

I feel that the products I ordered are fairly common and while I understand that not everything will be in-stock ALL the time, two (what I would call "popular") products on my order were not in-stock and delayed my order.

 I would shop here again

I have been pleased with all of my purchases from Woodwind & Brasswind, they have been delivered in a timely fashion and the products have always been grade A. Kenneth Haynes

 I would shop here again

After reading a number of reviews, I decided to take a chance on this outfit because their inventory had the special item I wanted at a nice price. I knew satisfaction was spotty, but I wanted it right away. Long story short, it came sooner than expected, in perfect shape. They had great email communication, the inventory I wanted in stock and the shipment tracking worked fine. I was very satisfied with them. By the way, these guys are definitely the same outfit as Music 123. Look at their physical address, same one. But they seem to have somewhat higher satisfaction for some reason. At any rate, I think the most accurate way to portray the situation is, "You lays your money down, you takes your chances."

 I would shop here again

Always excellent service, good selection and good phone advice when needed.

 I would shop here again

Customer service is great, their staff is very helpful and experienced. good selection of different brands.

 I would shop here again