Woodwind and Brasswind

Customer service is excellent - no problem at all with returns. Inventory levels are very good foe all items.

 I would shop here again

Three-fourths of my order arrived on time and was well packaged. Unfortunatley, the timpani cover I ordered took a while to arrive. I was mislead by the "in stock" sign on your website,only to find out that it would take a month before it would arrive. I was imprressed with the professionalism of your company in making sure that I was informed and satisfied with the delivery. Thanks for the personal touch!!! Larry

 I would shop here again

I ordered a 1/10 size bow and recieved the wrong size-far too big. Further, the bow was delivered in a damaged (oily and partially opened) box-and the bow was not in its plastic sleave. Given the price of the few available bows that come in this size and the cost of shipping it simply was not worth the added cost of shipping to return it.

 I would not shop here again

Actually ordered items at Music123 and then had to deal with WWBW customer service and poor management. After waiting 2 months for a item that was supposed to be in stock, I found out that they were actually backordered. This I found after contacting the manufacturer directly. Once the item actually arrived at the WWBW Indiana warehouse, it took them over 2 weeks to unpack it and ship it (this again was confirmed by the manufacturer, who apparently knows more about WWBW warehouse stock than the WWBW people do). Endless excuses, endless promises, and endless emails and telephone calls. I should have been smart and cancelled my order. What a runaround. The left hand does not know what the right hand is doing. Unbelievable they can stay in business. I will NEVER do business with them or the other companies that "front" for them. Be careful if you order over the internet, MANY sites with different names are actually business partners with these clowns - if the price and page view look similar to WWBW or Music123 - watch out!

 I would not shop here again

very helpfull great service easy web page

 I would shop here again

The service level at Woodwind and Brasswind has improved. I have been a customer for many years. Several years ago it might be 2 weeks before my order processed, shipped and made it to me. Now usually within 3-4 business days I have received my orders with the correct items, packed well.

 I would shop here again

Great store, great prices and great service. They also have an awesome selection of products. If you can't find it here, it probably isn't made!

 I would shop here again

Everything went smoothley with no surprises. I received my purchase promptly and in good condition. I recommend this merchant without reservation.

 I would shop here again

absolutely fantastic. the product was cheaper than it would have been to purchase in the uk. there was a waiting list for this product in the uk and i would have had to wait at least 2-3 months for it. the product was shipped by woodwind and brass so quickly that it arrived in the uk within 2 days of me ordering it. i would definitely use this service again.

 I would shop here again

I was impressed about the spedd with which my order was processed! The packaging of the item was great, also! You have my endorsement! Alba Shank

 I would shop here again

No problem-it was good but after receiving product USA-Latvia(Riga), I have to pay about 30% tax in our country at custom.I know, you nothing can do.

 I would shop here again

Web site easy to use. Merchandise is priced reasonably and items arrive in good condition. Orders come quickly. Charges have always been accurate - no overcharges.

 I would shop here again

High quality Internet commerce site. Merchant is well stocked: good selection of varying qualities and price ranges. Prices are always competitive.

 I would shop here again

very positive; will purchase products from this merchant again.

 I would shop here again

WWBW did a great job! I got everything I ordered in record time; thanks!

 I would shop here again

This is the best supplier of woodwind supplies, horns, accessories.

 I would shop here again

I don't see anything you can improve on. I was impressed by the quick shipment and good condition of the product.

 I would shop here again

It was quick and easy and it always is. I would buy anything there and no where else.

 I would shop here again

This merchant offers a nice selection of quality products at competative prices. There are times when products that are listed as "in stock" are not always actually in stock. Ordered products are sometimes slow to ship. Overall, I have been very satisfied with the products that I have purchased and I will continue to buy from this vendor.

 I would shop here again

Woodwind and Brasswind is a great resource for musicians. tons of deals and quality products. One of the few web-sites I've found that was as pleasurable to shop as much as the actual store

 I would shop here again

Everything arrived on time and in good condition.

 I would shop here again

I ordered a Marshall amp at a good price. It came slowly, but it came. When it arrived, the shipping box was fine but the inner box was mangled, suggesting they sent it out that way. When the inner box was opened (early Christmas present), the amp didn't work -- not too surprising, I suppose, considering the box condition. When I sent it back, they paid for return shipping -- Yay! However, then .... nothing. Two months later, WE had to call THEM to find out that they had no more of these in stock and that they would refund the purchase price to our credit card. DIDN'T THEY THINK WE WOULD WANT TO KNOW? In the meantime, my son

 I would not shop here again

Great!, it was easy to find the item and fill out the order. The order was recieved in good time as promised.

 I would shop here again

I finally received the music stand and the extension I ordered. But I did not receive my music stand light. I still have not gotten a response nor has it come. I would like the order to be completed. Thank you. Lark Carlson Brown

 I would shop here again

The day after I ordered my clarinet reeds I recieved an email advertising free shipping on all assesories. I called customer service to see about getting free shipping on the order I had made the previous day. The lady on the phone was very nice and took care of getting me the free shipping. I thought I was going to have to put up a fuss.

 I would shop here again

WWBW is a great store, and i will continue any future purchases there.

 I would shop here again

There are no music stores where I live, so online shopping is the way to go.

 I would shop here again

Recieved item as expected, in excellent condition and in a timely matter

 I would shop here again

The product I purchased was great, however, it was a Christmas present and it did not arrive until after Christmas. It was very disappointing since it was the main present. The company did refund my shipping charges but I was still disappointed.

 I would not shop here again

Shipping took over a week, and the shipping cost was more than the $1.99 part I bought. But I can't complain too much. I'd buy from them in the future.

 I would shop here again

I thought they were great. Ordering from them was fast and efficient. It was overall a great experience.

 I would shop here again

They are probably the best overall store to get woodwind products. Have ordered many times and so far no errors or unexpected back orders.

 I would shop here again

Prompt, Accurate, best price on internet

 I would shop here again

I made two purchases one day apart. The lot of it was over $150, whereby some of my items would have shipped free. I discovered after the fact that I could modify or even add onto an existing order if it had not been transacted or shipped, but I didn't want to mess with it and screw something up in the computer, so paying extra was a bummer (my bad but I wish I knew the option was there first). I also purchased between Christmas and New Years and had to wait until people were back from vacation on January 3 to have it mailed from the warehouse, a week delay but no big rush on my end. I like browsing the website for sure; they have all sorts of cool stuff.

 I would shop here again

need better product & accessory information online. mouthpiece arrived with instructions as to which ligatures fit that particular product...if that information were on the website, I could have researched WWBW's inventory and purchased at the same time - saving me a shipping charge.

 I would shop here again

I ordered the item on 12/23. Because of weather problems at the shipping location, the item wasn't shipped until 1/3. I wasn't pleased that there was no notification about the late shipping date. Other than that, the merchant was fine.

 I would shop here again

I cancelled my order. The company stated they needed to verify information for the financing for which I applied. I responded promptly, they did not. I further discovered that my financing was approved and a letter was sent to my home indicating complettion of my finacing the day of my application. So I still don't know where the hang up existed. Also I talked to two customer service reps, one promised to relay information and have someone call back and the second woman hung up on me. Poor costomer service especially for a customer paying over $3400.00 for a product.

 I would not shop here again

next time we will go to kelly directly, most likely.

 I would not shop here again

My order was delayed by about a month, but eventually it came and all was fine. Holidays interrupted my ability to resolve the delay.

 I would shop here again

My item was lost, shipping info was incorrect. Merchent had very bad customer service that made it seem that it was my fault that their warehouse had lost my item. It took 4 weeks to even identify the problem. Will NEVER use this merchant again.

 I would not shop here again