X10 Direct

Although you eventually get to what you want to order, you are eventually inundated with unnecessary and unwanted ads when all you want is a simple printout of the order confirmation.

When finalizing the order, I asked for a confirmation printout.  Where a single page would have sufficed, X-10 instead sent me FOUR additional pages of ads.

When the email confirmation arrived later, I again got three or four MORE pages of ads. 

 I would not shop here again

It takes a long time to search their web site for the best deals, but the savings are worth it. My order was processed quickly and shipped the next day.  It was shipped from New Jersey and got to MA in one day. The only problem I had was   Read full review...

 I would shop here again

Do not let yourselves fooled by x10 products. The design of these products is below the published spec.For instance the video transmitter is marketed with a capability of continuous image and sound on a 100ft radius.After I tried it the receiver and sender have to be at below 10ft with no obstacles in between! When you attempt to return the product they will do all they can to hinder the refund process by making you call different people and departments at x10.

 I would not shop here again

Shipped fast.. but wireless cameras are total dog s%$#....
They claim 100ft range.. won't go beyond 20ft at best. The camera and the receiver has to be in "line of sight" to work. Want the receiver connected to your computer upstairs but want a camera in the basement to watch the kids, forget it! To get this to work on your computer, you take a receiver which was originally designed to go to your VCR, and plug the VCR receiver to a USB converter via RCA cables. Junky 20 year old technology at best. I didn't expect this to be top of the line equipment, I was happy to have a grainy picture and maybe slower frames per second, but it should have at least worked anywhere in the house within the 100ft specs.


 I would not shop here again

I ordered several thousands of dollars of stuff from them, after explaining to them EXACTLY what I wanted to be able to do.. basically to monitor the camera system over the internet and to control the cameras as well.. I explained that I needed outdoor   Read full review...

 I would not shop here again

Had a query and got it resolved online....live! Great service with excellent products and prompt dispatch. A hassle free internet shopping experience

 I would shop here again

Avoid these guys like the PLAGUE! They are crooks. I am still trying to get a refund on a package I never received.

 I would not shop here again

X10 tech support can only be described as useless in my opinion. While their sales staff is quick to sell you whatever they think you need and ship it to you promptly, don't expect to find anyone who can help you with technical issues if all doesn't go well straight out of the box. I have contacted them numerous times over the past three days about an I/O error I am having with installing the Vanguard software and all they can do is keep telling me how to download the software off their site. This does not tell me how to fix the problem. Absolutely useless, useless, useless.

 I would not shop here again

Good stuff in a quite economic price. But, it was too difficult to find relevant items. Especially the search function of your webpage is really crap. Please improve your search engine including sorting function.

 I would not shop here again

Very deceptive website. It describes features you expect to get but can only get when you buy several other products. What I expected and what I got were completely different. I paid an extra $47 for overnight delivery because I had an urgent need,   Read full review...

 I would not shop here again

Grief after grief with X10. In Mid November 06 I've ordered bunch of product on line. They had problem with their ordering system and many following calles followed up for several days to come. Very annoying, they put my on hold for many times as long as   Read full review...

 I would not shop here again

X10 simply has wonderful products for my home security needs. The protector plus home security system. The phone support was good at walking me through the setup. However, lamp module was NOT working initially, the support team was ready to replace the peace. But my electronics dude solved the issue, saying that I had some phase shift in the power supply and when plugged in same source, it worked like charm. I feel x10 products are great and their sales support team is friendly and gave to good deals.

Shyam Arjarapu


 I would shop here again

I ordered a Home Video Sender on the Tuesday before Super Bowl, with free shipping. I expected it to take at least a week, and was surprised to find that it arrived in only 3 days. I am happy with the product and would not hesitate to order from them again.

James Smith

 I would shop here again

I ordered a battery pack for my x-10 camera. Now I can use it anywhere without power. I set it up near our bird feeder in the back yard and my wife can watch and take pictures of the birds when they come in to feed. I am very satisfied with the x-10 camera.
Richard J. Coache

 I would shop here again

I had a great experience with x10.com customer support. Not just the customer support but the product is amazing.
Great product and great customer support. What else can you ask for.

 I would shop here again

Their new X10 2.4 GHz Wireless Audio/Video Sender and Receiver was just as advertised. Very satisfied with speedy delivery plus a great price. bryal01

 I would shop here again

Free shipping for items over $50 is really great and they undersold everyone else for the same item. Site was clear, easy to navigate and check-out.

 I would shop here again

Pleasant

 I would shop here again

Items are always precisely as described and fliers and website very descriptive. Prices are very competitive, and shipping is free on orders at or over $50. Merchandise is always well packaged and promptly shipped. Have purchased more than once from this supplier, and highly recommend.

 I would shop here again

Good experience with process. Website was a little busy and hard to navigate.

 I would shop here again

As a Sr. EE/ IT Systems Analyst I have been experimenting with X-10 for over 30 years now. I am proud that I now have my home formally set up with Acive Home. I have been shopping with X10 Direct for numerous years, no longer fundamentally Radio Shack as it was decades ago. I enjoy seeing new options on-line and via newsletter, and speaking with Custerner Support personell, when I have questions regarding new possibilities. Let me close simply by saying thank you very much. X10 Direct has been a wonderful support for internal home control networking. I appreciate your services. Regards, Bob Bourne SAIC Sr. System Engineer / Policy Analyst

 I would shop here again

Great

 I would shop here again

very good

 I would shop here again

Overall Good

 I would shop here again

X10 has always had a good product and quick shipping. the order tracking is the only area that could be improved upon.

 I would shop here again

I strongly suggest to have a web system for tracking orders (I did not know the status of my order until I sent an email message and they sent me the fedex tracking number) ... Something similar to Amazon would be excelent! (where you can know the status of orders inside and outside the company).

 I would shop here again

Excellent

 I would shop here again

I wrote an email requesting information about connecting mutiple wired cameras through Vanguard. I have yet to receive a response. My email is ej.bg@couture.org

 I would shop here again

Placed an ordered on 12/14 wasn't sent out until the 21st. They had nothing but excuses or bogus information every time I called. Blamed power outage or "don't know why you were told that before." Would not do anything to get it here before Christmas.

 I would not shop here again

I ordered 5 WS467 x10 wall switches as I have a couple that have quit working. First I was annoyed by the pop-up ads. Second they advertised free shipping on orders greater than $49.99. My order was $51.96. The shipping was show free until I received the order confirmation. They had added $10.00 shipping and tax in a state that they did not indicate there would be tax.

This company is a bait and switch.



 I would not shop here again

Execellent products, prices and Service.

 I would shop here again

The shipping time is outstanding. Will order from x10 again.

 I would shop here again

I will definitely shop at x10 again. They have very fast shipping and everything arrives as advertised

 I would shop here again

recieved excellant service. Order arrived on time.

 I would shop here again

X-10 Bucks are a joke. I broke my purchase up into a gift purchase and one for me. I was ready to spend $65 additional dollars in addition to the $30ish I earned in X-10 bucks. The web site is horrible for this and the phone support is just as bad. The nail in the coffin was when I found out the the X-10 bucks I earned on the two purchase I made (within 10 minutes of eachother) couldn't be applied to my $100 additional order. I got fed up and cancelled my order. You lost a sale.

 I would not shop here again

Above average for mail order business

 I would shop here again

Web page sucks. Too many popups. Hard to find what you are looking for. Too many redirections. Web page is the closest thing to a pushy salesman.

 I would shop here again

fine

 I would shop here again

I wished to return the product. The department that handles returns was not available over the weekend, which would be understandable, except that when I did speak to a representative (who was far less than friendly), I was told the RMA number was generated automatically, and that the reps had no control over it (I had my shipping label ready by this point, and wanted to ship it then.) If a rep isn't able to generate the RMA #, a rep shouldn't be required to start the RMA process. There should have been an automated option over the weekend, perhaps even requiring I call back Monday to confirm. I really wasn't happy with the demeanor of the rep I spoke with, however. She was impolite, not friendly, and just seemed generally unhappy. I would prefer to speak to polite and friendly representatives. In addition, the reason for the return was incorrectly entered in the RMA. Even though this store offers unique items not available elsewhere, I would be reluctant to shop there again. The company lacks professionalism.

 I would not shop here again

My download was in complete and I had to contact customer service to receive the rest of my software. With a little bit disappointing.

 I would shop here again