Your Kids Direct

I ordered two bean bag chairs at the same time for my twin boys. I received one in a timely manner but, the second one was a few weeks. The second one arrived with the correct order information but, the bean bag was blue NOT camouflage like the receipt stated. Whe I called to tell of the mistake I was told that I could ONLY order a new one and return the old one. Since then I have ordered and received a new camouflage bean bag chair but, have NOT received any call tag for the old (mistake) chair. Hence, I have been billed for three orders to my credit card. I'm not happy with this transaction at all.

 I would shop here again

Great! Great price, just wish you would have had the rest of the items to the set in stock. I would have bought the rest from you, but was able to find them with another company.

 I would shop here again

I ordered a piece of luggage with a personalized tag for my son. They sent the tag with the named spelled wrong four times. I was on the phone with them for a total of about six hours trying to correct the mistake - which they kept blaming on the manufacturer. They never remedied their error, and made it impossible to send the incorrect merchandise back. I would recommend that consumers avoid dealing with them at all costs.

 I would not shop here again

Very good service

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My order arrived three days earlier than promised. The merchandise was of good quality and I was satisfied with my purchase. I would order from this company again.

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They did an excellent job keeping us informed of the status of our order and even delivered the headboard weeks in advance of the expected delivery date - in time for Christmas! All the products arrived in great condition and were quality items.

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I am satisfied with my purchase. The only probelm i had was that all of the pieces to the bed did not come all at one time.

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It was ok. I dont't think the rug is the quality I was expecting. Also they charged extra postage for a heavy item and it wasn't even that heavy.

 I would not shop here again

BE VERY AWARE!!! This company double overcharged me $138.77. I have had a HORRIBLE experience with "Your Kids Direct" and they are completely uncooperative. My bill was $191.95. They were supposed to charge me $138.77 and $53.18. Your Kids Direct double charged me $138.77 and when I brought it to there attention, Your Kids Direct charged me with the $53.18. Your Kids Direct claims that their system is infallible and could not possibly charge me more than it was authorized to charge. WHICH IS AN ABSURD STATEMENT! I now have to create a case with my bank to get my money back. I believe this is routing for them it seems from other posting that they do this quite a bit. It seems Your Kids Direct has some sort of scam going, and make you go through an act of congress to get your money back. Your Kids Direct hopes you will get tired of going through the red tape, go away, and let them keep your money. I will NEVER buy ANYTHING from Your Kids Direct again. I would advise you not either, unless you are okay with paying double for something. I AM NOT!

 I would not shop here again

The actual cradle is very high quality, strong materials and exceptional paint quailty. The pad, pillow, and blanket are the disappointment. Cute fabric but very thin.

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Very easy website to navigate. Received numerous e-mails stating progress of the order. Received merchandise in good condition and packaged appropriatly.

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I ordered a bed and was informed by delivery company that it was damaged, so I advised I did not want it delivered and to re-send it to Your Kids Direct. I then tried repeatedly to communicate with the company and they gave me the runaround - ultimately telling me they were keeping my money for "one to two billing cycles" (one to two months) and that I would have to RE-ORDER the bed. They would not send me a new bed immediately and they would not refund my money immediately. This is not satisfactory nor does it make any sense. They have my money and I have no merchandise and no money with which to buy a new bed!

 I would not shop here again

Shopping was a good experience. Items purchased arrived in a timely manner and in excellent condition.

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I was informed that the item was in stock, however, it was going to not be shipped for 3 weeks. However, I emailed the company inquiring the delay in shipment and received a phone call (on a Thursday) stating that it would be delivered the following week. To our great surprised the item was delivered by the following Saturday, 2 days later. So we were extremely pleased. The Kangaroo set was quite easy to put together and my little grandson and his cousins are enjoying immensely! Thank you!

 I would shop here again

I was very pleased with my purchase, as well as the ease with which I was able to place my order.

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There was no tracking number, the order hasn't been received, I made a phone call, they could not give me an immediate response, they told me it would be two business days before they could locate the package that was shipped 2 weeks ago. Tracking information on line was no good. They did not even tell me who it was being shipped through. Customer service did not even apologize for any inconvenience the delay has caused.

 I would not shop here again

I don't know whether I would shop here again since I don't have either of the items yet and haven't seen the quality. If the quality is good and we are happy with the items, then the wait will be worth it. I think that paying an extra $7 for Fed Ex to ship the rug, when it has taken 12 days to arrive (and is still not here) is a bit ridiculous. I am not used to waiting this long for an order, and I think that it should have been stated in the item description that it would be on back order - I was notified after ordering the item.

 I would not shop here again

Very pleased. I have an 8 yr. old boy who sleeps in a Queen size bed, and you were the ONLY one who offered anything! That it was exactly what he wanted made it great!

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They had the item I was searching for at a reasonable price. Delivery was prompt.

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This is the 2nd time I ordered from from Kids Direct. Everything came in great. Thank you

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I am more than pleased with my purchase and the service I received.

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Fabulous! Great value, good quality, no complaints!

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I received this product sooner then exspected. Good job and thank you!

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Fantastic! They had everything and shipped everything on time and in order! When they had a question before they could process my order, they phoned immediately and we compared notes! Fantastic!

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The quality of the items we purchased were not what we had expected.

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It was very easy to find what I wanted to purchase. The check out process was very easy and I received my purchase on time.

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Haven't received one order yet and no information as to why. I had to do some investigating as to what was going on and found out that it was back ordered. A little note would have been nice. Hopefully I'll receive it soon.

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Item arrived 2 weeks earlier than expected! Thanks!

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Very pleased with the Web Site, Ease of ordering & price! Thank you!

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The experience was okay. The instock item took quite a long time to actually arrive at my home. The tracking system didn't seem to be working very well. I recommend they use a more reliable shipper--UPS or USPS. I do like the item selected and am happy with the product and the price I paid. Overall it was an okay experience, but not exceptional.

 I would not shop here again

I ordered the sheet set on 1/2 and never heard anything from KidsDirect. On 1/13 i called and was told that thye didn't know where my oder was, but would get back to me. I am still waiting...

 I would not shop here again

I found it easy to view the products, the information about them was fairly complete. I did nothave the items shipped to me but directly to my granddaughter and I am not sure the bedskirt and sham have arrived yet, the comforter did.

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I was quite pleased. The order arrived sooner than expected.

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GREAT EXPERIENCE AND WOULD RECOMMEND TO OTHERS

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Excellent, EXCEPT that the directions for assembly and the hardware needed for assembly wasn't in the package. I phoned your'e 1-800 number and found the lady to be very polite and accomodating. A week later I received the rest of the order. I feel that this should have been shipped to me by Overnight Mail instead of regular Parcel Post. Otherwise we are very satisified!

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I received bedspread but nothing else!!

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I placed my order on Wednesday November 16 and was not called untill Tuesday November 23 for them to tell me the bedding was sold out. I was told the web site was not updated and the product I wanted was sold out. I find a week delay in notification unacceptable.

 I would not shop here again

Great online experience. We love the item, it really adds to my daughter's room.

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My experience with this merchant was good. My order was received sooner than I had been told to expect it and the merchandise was in good condition when it arrived. I would shop here again.

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It was OK but I had ordered goods from my home in USA but my credit card was registered to my UK address so they would not process the order even though I wanted delivery in the USA as they don't deliver to UK. The site was recommended to me by someone in the UK. Why don't you despatch to the UK?????

 I would shop here again