Zappos.com

Great. It's hard to order shoes online, glad Zappos makes it easy

 I would shop here again

I was very pleased with the experience. My first purchases was toddler boots which were too small. The exchange process was simple. The 2nd pair I was to receive in exchange was lost by UPS. Zappos immediately credited my account & worked with UPS to track the lost shoes. I did find another pair of toddler boots & a pair of mens' shoes which I received by next day delivery. I could not have asked for a better experience. Zappos customer service reps that I spoke with were very courteous and helpful. I most definely was impressed with the way they responded to my exchange and the UPS lost package. I will recommend Zappos and shop with them again.

 I would shop here again

I love Zappos. They understand women and their love of shoes. They know we want to have every available style and type of shoe out there and we want it fast. If it doesn't fit, we want to exchange or return w/no hassles. Zappos has done those key things, which is why my friends and I all shop at Zappos and I always recommend them as well.

 I would shop here again

Have always been satisfied with your shipping, and return services!

 I would shop here again

Mostly fair.

 I would shop here again

EXCELLENT! I ordered my shoes around 7 p.m and I received them around 5 the next day! Wow, less than 24 hours! That was fantastic. I couldn't have asked for anything better!! Thank you!

 I would shop here again

Love the site and want you to bring back interesting brands like New Rock

 I would shop here again

Zappos has made me an internet shopper, and it is a shame not all the online merchants offer the same ease of navigation on their site, nor the outstanding customer service I get from them. Cigars International's customer service clods could stand a few days with Zappo's reps. if you are looking to expand your customer service techniques.

 I would shop here again

Wonderful.

 I would shop here again

Shopping with Zappos has been one of the most positive experience for me. Not having to pay for shipping or return makes it easier to try new products. Of course, overnite shipping makes it so much more satisfying.

 I would shop here again

I love Zappos.com!

 I would shop here again

Exceeding my expectations.

 I would shop here again

Zappos was awesome! I received my order the next day--they had upgraded my shipping and delivery to overnight, at no addtl cost. Plus, they enrolled me in their VIP customer file after I emailed them complimenting them on their excellent service!

 I would shop here again

My first experience and it was fine. I will order again.

 I would shop here again

Zappos is the best place to shop for just about all you fashion needs. The shipping is unbeatable and customer service is the best I have ever delt with. Zappos is the first place I look when shopping on the internet

 I would shop here again

Great, love the return policy! How can you buy online without free shipping/returns? You'll never know how it will fit and it will be a waste of money!

 I would shop here again

Zappos does everything right......great selection....fast shipping.....& no hassle returns. Wonderful service!!!!

 I would shop here again

my experience was great.

 I would shop here again

Excellent delivery service. I ordered the shoes on one day and practically received them the next. Good job, Zappos!

 I would shop here again

great

 I would shop here again

I love Zappos because of the great customer service. And it's a company that really comes across as professional. I've never had a bad experience. I have had to send things back, but this I contribute to my figuring out how to get a good fit in shoes without trying them on. I do think the comments from other buyers help. For example, I knew to order my last purchase a size larger and wider because shoes ran smaller. Unfortunately, I didn't like the look of the shoe on my foot..I'm still working on not having to send anything back. Thanks, Elaine

 I would shop here again

I always get my order the next day, and returns are done very quickly.

 I would shop here again

A very intelligent,helpful and empathetic young women, Terry helped me complete my purchase. She not only assisted me in completing the mailing address but also expedited the shipping when she heard the gift was for a Grandson who had no boots to wear after an unusually large snow storm in Colorado.I can't thank you enough for hiring such wonderful personnel! Susie Saul

 I would shop here again

I always get excellent customer service

 I would shop here again

I liked the multiple views of the shoes. Prices were good and shipping was super fast. As always I like the option to return the shoes with no shipping costs, though there was no need for that this time.

 I would shop here again

this was my first order with Zappos.com and everything I was told about this company from my friends was true. Great prices, service and delivery on stated time given to me. Fantastic people to work with.

 I would shop here again

Excellent service,easy returns and overnight shipping on my order. I will purchase from Zappos again and again.

 I would shop here again

great

 I would shop here again

I specifically wanted to buy Pony athletic shoes. I went to the search engine on the web site and put in Pony. All that came up with a short story about the Pony company. There were no choices about various athletic shoes at all. As it turned out I had to purchase a pair of New Balance shoes. Definitely not what I wanted. So far the shoes are acceptable, but I've been wearing Ponys for 30 years and that's what I wanted to buy. I also received no indication as to how long it would take to receive the shoes. Also, a $65 pair of gym shoes should not have been left at my front door for anybody to steal. They should have been redelivered. What would have happened if they were stolen. All in all a very bad experience.

 I would not shop here again

wonderful very happy with the shopping and the products!!!

 I would shop here again

excellent.. prices are a bit high.

 I would shop here again

Great experience. Loved that Zappos has free shipping both ways so I wasn't worried about trying them out, especially since it's hard to know if shoes will fit right.

 I would shop here again

love dealing with you guys and i tell everyone about you!

 I would shop here again

Can't get better, they have set the bar very high

 I would shop here again

This is about the third time I have ordered shoes on line from Zappos and service has been prompt and satisfactory in every way.

 I would shop here again

Every time I have shopped Zappos, they have exceeded my expectations with selection, information, and speed. This time I was disappointed but not with Zappos. I ordered next day air on a early Friday morning -- Zappos shipped fast, tracking was excellent, but the shoes got to UPS depot (about 10 miles from my house) by 8 am in the morning on Saturday -- and then sat there over the weekend. My son went to camp on Monday morning without them. Why UPS can't expend a little extra effort on next day air is a mystery to me. That's why I spent the extra money for next day air.

 I would shop here again

orders come quickly

 I would shop here again

excellent! i look forward to shopping with Zappos again.

 I would shop here again

Quick, efficient. received shoes before expected date.

 I would shop here again

good

 I would shop here again