chasing fireflies

Of the 5 costumes I tried to order 3 of them were sold out. I am still waiting for one that should have been in already. I get better service ordering the $20 costumes from other stores than ordering $100 costumes from you.

 I would not shop here again

have received 3 different delivery dates so far - not shipped as of yet. some items on back-order - not told of this when placing order. these are halloween costumes for my grandchildren - a costume place SHOULD have costumes!!! very disappointed so far - will see when the items arrive (hopefully in time).

 I would not shop here again

Been waiting for 2 1/2 weeks to receive package. Did not ship until 8 days after placing order.

 I would not shop here again

This store has FABULOUS items but their shipping time and transit methods are very slow and very expensive. It took 8 days before the items left the wharehouse and another 6 days to arrive. Their shipping prices are very high compared to most. The only reason I continue to order is because their taste and quality of items is impeccable and beyond compare.

 I would shop here again

Fabulous!

 I would shop here again

Very disappointed. Goods were to ship in 1-2 business days as per my order confirmation. Ordered on 9/19. Still have not received them. Today is Oct. 4. I paid $12 for shipping. What a joke. The costumes were overpriced, customer service was slow (long wait for an agent). I hope I get the costumes before Halloween!

 I would not shop here again

I have no complaints.

 I would shop here again

You need to lower your prices and ship faster.

 I would not shop here again

Love the website!

 I would shop here again

Great Shopping Experience!

 I would shop here again

An outstanding on-line shopping experience. The quality of clothing is fabulous. I can't wait to order something again ... I love, love, love this company and what they offer. The customer service is superior as well.

 I would shop here again

Overall it was a great experience. Received package in a timely manner and everything was very nice.

 I would shop here again

Chasing Fireflies offers excellent and one of a kind merchandise that I love buying for my Grandchild.

 I would shop here again

My overall experience was positive. I wasn't happy to learn my order was on backorder and would be a late shipment. The only reason I found out it was on back order was because I called the company. However, their customer service department was very helpful and the communication process improved. I would order from Chasing Fireflies in the future.

 I would shop here again

I followed up with a phone call on Saturday after my on line order tracking status was "canceled". The cust. service rep. i spoke with was very nice, but was unable to tell me when & why my order was canceled. I never received any notification. We were able to re-order 2 of the costumes, but my son's Batman costume is out of stock.

 I would shop here again

somehow we got the wrong size and needed to return. The other order of costumes haven't been sent as one is backordered which seems kind of odd considering I ordered in early Sept for Halloween.

 I would shop here again

was easy

 I would shop here again

Like their quality a great deal but think they should keep the customer better informed on the progress of the order. thanks, Denise Lom

 I would shop here again

have not gotten yet, product was backordered, had to settle for a larger size than the website said was available, could not get a concession from retailer like free shipping

 I would not shop here again

i was expecting better quality of the merchandise. kinda disappoointed. i expense is high and for receiving ok merchadise.

 I would shop here again

My e-mail requesting more information about an item was never answered. The descriptions of the items for sale often did not include the color of the item. The quality of the clothes I purchased is excellent and were shipped in a timely manner, however customer service and more descriptions of items should be improved.

 I would shop here again

I found the Firefighter Outfit to be of high quality and my nephew was thrilled to recieve it. It came in a timely fashion and was easy to order.

 I would shop here again

The website was a pleasure to order from. Some of the things were backordered, but I received an email that they had been shipped just when they said they were going to be. I would definitely order from this company again. Keep up the good work!

 I would shop here again

Great merchandise and the ordering process was easy; delivery fast. The only minor criticism would be the tracking link they provided didn't work.

 I would shop here again

This was my first shopping experience with this company. I went to the website because I received a catalogue, but I prefer to shop the internet (more choices). I had alot of fun viewing the many items and was surprised to see the variety. I am pleased with the products and will definitely shop again.

 I would shop here again

Website was very organized and it was easy for me to find the items I needed.

 I would shop here again

I would like to see my shopping cart the next day, or even the next week. Really do not like having it emptied, takes too much time to find everything again. I just move on to the other stores that do have my shopping cart as I left it. And something I notice has been started is the ability to enlarge the photos. Great!! Need that!! Also, would like to know label names, gives a good idea to the quality of the garment.

 I would shop here again

I was delighted at how quickly my order was delivered. This is the first time seeing and using the catalog and will do so again. My grandchildren really like their new shoes!

 I would shop here again

It was very easy. I'm glad yhey included zooming views of the products, feature that is new on the weebsite.

 I would shop here again

They did a great job!

 I would shop here again

Standard mail was slow. I had purchased another custome online with another company on the same day and received that costume 4 days sooner.

 I would shop here again

I love the products offered and the quality and price are excellent! I share the catalog with friends.

 I would shop here again

I am always satisfied with the website, customer service and products offered. I appreciate their unique selection of clothing and gift items, especially their selection of products made in the USA. However, I am very dissatisified with the shipping costs, particularly with my recent order of 2 children's t-shirts which didn't even weigh half a pound. I paid almost $13 for shipping! I find that absurd and it almost made me change my mind and choose not to place the order. I will consider the shipping prices seriously when deciding if I want to purchase from this company in the future.

 I would shop here again

Great website--very easy to use. Great products. However, some of the prices are quite high.

 I would shop here again

I received no confirmation of my order so I wasn't sure whether they received it or not. I was just about to call them to check on it when i postponed that and ended up receiving the items I ordered the next day. I ordered something a few months ago as a gift and never received e-mail confirmation either and haven't talked to the recipient yet so don't know if they ever received the gift or not. Don't even know if chasing fireflies even received my on-line order. That's the only complaint I have about them otherwise their merchandise is excellent. Other places I've ordered from on-line send me e-mail confirmations of my order. Chasing fireflies is the only company I've dealt with that doesn't send e-mail confirmations.

 I would shop here again

I really liked the merchandise and the online shopping is easy, but most of the clothing is WAY too expensive.

 I would shop here again

tree planting --very involved

 I would shop here again

Not only is Chasing fireflies's catalog awesome , but their website is so nice and very easy and their customer service is five stars!

 I would shop here again

The dress purchased runs very small and it was not stated in the product description. I gave it as a gift to my niece and they had to bring the dress back to my home. Now it's sitting in a box here and I have to return it. Only, the box did not have a receipt in it!!!! I have my online computer receipt, but that's all. I am hoping that the return policy will be OK. The dress, on sale, cost about $83. It was supposed to be her Christmas dress.

 I would not shop here again

It's the second bathingsuit from y'all and I've been happy of both. One was (4) a little big. She wears everything in a 4, but I needed a 3 instead. Is that normal for swim wear? she'll just wear it next year. I love the clothes and would definately order merchandise again? Are you based in Austin, TX? Do you have a shop? my family lives there and thought they could go there! Did not receive rebate!

 I would shop here again