discountpetdrugs.com

Full review
Terrible service!!!

The first time I ordered from them it took very long to recieve me purchase. i ordered Baytril for my cat. After 10 days I called to check on my order and the person answering immedicately put me on hold for almost 10 minutes. I said the order had gone out and I should have recieved it. after another week I called again and was put on hold, same person said I should have recieved it by now. Said he would have a supervisor call me back in 30 minutes. Never got a call back. Finally recieved my order 2 days later.


I decided to give them another try so I reordered via the website. 2 weeks past and no delivery. I called again...and again was put on hold. I was told the supervisor would call me back in 45 minutes. Again no call. I called back the next day...same thing. Finally I called back the following day and was told i "put the incorrect address on the order" I asked him to read back the address to me. He said I omitted the street address. I then asked why did they not call me to verify the street address. I also said USPS would not mail without a street address....by now my frustration level is hitting the roof. I said fine fine would you please just send out a new order. He said he would not send out another order until the old one was recieved back in his facility. I asked to speak with the supervisor and he said he was the supervisor. I asked to speak with his supervisor and he said he was the boss. "You own the company" he said yes I do. He said his name is Joseph. I told him to cancel the order that I was not going to do business with him anymore. Fine when I get the original order back to my facility I will reverse the charges on your cc, but not until then.

Talk about a jerk. Like everyone else I originally ordered from them because of price. I found another Pet pharmacy that is a bit higher priced but the guy on the phone was very professional. Wish me luck.