eCampus.com

Full review
I had a horrible experience with ecampus.com, and would NOT recommend it to anyone. Use other online companies. Here is a letter I sent to their customer service, and ALL I got back was $14 off my shipping & handling. No call. No letter. NO refund. And I didn't do well on my exam either.
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To whom this may concern:

My name is Brett ***** (Customer ID ******), and I recently used ecampus.com's services to purchase a biology book (Order ID5132335). The week before I placed my online order for a biology book, I lost the biology book I was previously using.

I applied for a used textbook on Monday October 29, and paid for 2nd day shipping. I expected to receive the textbook no later than Thursday or Friday of that week, so I could study over the weekend for my biology exam on Tuesday November 6.

Friday morning November 2 I called customer service to confirm that my book would arrive. For reasons unexplained to me, I was told that my book would arrive the following Monday, one week after I submitted "2nd day shipping".

The main reason why I'm writing this letter is because I was treated extremely rudely over the phone by one of your customer service representatives. I have never spoken to such an unprofessional and disrespectful customer service agent. She offered that ecampus.com was willing to take half off the shipping cost, which would have been around $7, on a total expenditure of $114.61. She then stated that if she were in my shoes, she would have ordered the book a few weeks earlier, completely unaware that I lost my book the week before. And lastly, after I asked if I could speak with a supervisor, she stated that I would receive a phone call from her supervisor on Monday, November 5. Today is Monday, November 12, and I still haven't received a phone call.

I was at first frustrated by the error in my shipping order, especially with my upcoming exam. My frustration was then compounded by the rude customer service agent I spoke to. And to top it off, I never received a phone, which was promised to me by the customer service agent I spoke with.

I expect this situation to be handled in a timely and professional manner. I would prefer a personal email rather than a direct call to my cell phone.

Brett ****