Tower Records

I ordered from Tower.com because it carried some of the more obscure metal genres that my teen aged son enjoys. The first time I ordered from them the transaction was fairly satisfactory although the delivery time was slow.The   Read full review...

 I would not shop here again

They suck! Don't go there! I placed an order and chose to pay by money order, then tried to change it to a credit card but couldn't. Then I placed the order and waited 8 weeks and when I emailed them twice about my order they finally told me they didn't have the product. At first they said I could get a full refund and when I said yes, please return my $26, they then informed me that because I paid with a money order they couldn't give me my money back, only store credit. Even though I don't want to order anything from their store. I don't know if this company is run out of someone's garage or what, but they are very unprofessional, unhelpful, and a rip-off.

 I would not shop here again

sooooo wish I had the reviews BEFORE I placed an order. The price was good so I ordered a textbook- IT HAS TAKEN THEM OVER A WEEK TO "PROCESS" MY ORDER!! I needed this item quickly and it hasn't even shipped yet. Unbelievable- I have never ordered from such a slow company in my life! I don't typically write reviews but I think people should be warned before they order.

 I would not shop here again

BE CAREFUL!!!!  the announcement about your credit card having to be 3d secured DOES NOT work!! the order will go through OVER and OVER again and charge your card OVER and OVER again!

 I would not shop here again

I've ordered from Tower several times now since December 2008.   Shipping was a little slow for some DVDs that I ordered right after Christmas, but subsequent orders arrived much quicker.  I haven't had to return anything so I can't comment about their customer service in that regard, but I wouldn't hesitate to order from them again.  They ship any order of $25 or more for free, and they have THE BEST selection of CDs, hands down.   No other vendor can come close to their selection of music.

 I would shop here again

TOWER.COM charges your credit card right after placement of an order.  If an item is later canceled, either by the customer, or because Tower cannot supply the item, they issue a credit card refund.  I have previously placed dozens of orders   Read full review...

 I would not shop here again

Do not buy here anymore.  Service has gone way down.  It took me days to reach customer service.  They do not answer emails.   They held my shipment to consolidate items.  That is ok.  What is not ok is that in the interim period, two of the items I ordered became unavailable from Tower – yet they were still holding my order to ship items that would never, ever ship.  When I finally reached someone after being on hold for 1.5 hours they said they wanted another 20 days to ship the balance    I have bought over $1000 in music from tower in the past two years and that counted for nothing.  They offered me nothing and give me lousy service.  I am done with them.

 I would not shop here again

I've placed seven orders with Tower.com since the end of December 2008. I had no problems with the first five. The prices were right, and the delivery was reasonably prompt (although their telephone customer service was infernal--I was on hold for at least half an hour, only to get a wishy-washy answer to my question).

With the sixth order, I've begun to share in the frustration of apparently many other Tower.com customers. I ordered two items in mid-February 2009 (one supposedly "In Stock" and the other allegedly "On Sale") and have yet to receive either, although the "On Sale" item putatively shipped two weeks ago.

The seventh order I placed despite the nonfulfillment of the sixth. I guess I'll see what happens.

All in all, as long as I get my stuff eventually, I'll keep ordering from Tower.com. They do have the best prices, even if it would seem that they only have about one employee manning the whole operation.

 I would shop here again

1.  A month after receiving emails saying 30 dvd's shipped have not received a single one.
2.  Got no reply at all from email to customer service.
3.  Upon calling customer service basically was told they have no idea and promised to get back to me.
4.  they did not get back to me.
5. Called again and was told they need 11 days from the time of request to find out the shipping status of the order.  ?????
6.  I give up.

I feel like a fool even a basic google search on Tower.com will make it obvious they are incompetent and maybe the single worst internet retailer in North America.  Don't make the same mistake the rest of us did and order from someone else.

 I would not shop here again

Well tower.com sucks so much in my opinion. I ordered an item which was was listed on their site as "in stock" and its still listed as in stock right now. I called their customer service number and had to wait in some sort of que for like 30 minutes. Then i was informed that the item was back-ordered and wouldn't ship out til 10 days later. I initially requested priority shipping and was told on the phone that i couldn't change  the shipping, couldn't cancel the order and that I would charged the full purchase price once it ships. They kept insisting that they had made no mistake. I still haven't recieved my item. STEER CLEAR OF TOWER.COM!

 I would not shop here again

Buyer beware...only buy from this site as a last resort. Do your research. If another site has what you want even if they want a few dollars more buy from them and not Tower.com. Tower does not sell overall good quality stuff. Their latest return/damaged   Read full review...

 I would not shop here again

AWFUL product fulfillment. Christmas gift ordered from Tower.com on Dec 4 - now Dec 23 and still have not received it. Tower.com said they shipped it on the 16th. So that would mean it took them nearly two weeks to process the order and then they must have sent it via Pony Express. Sent Tower.com an email about my order and it took them 4 days to respond.

 I would not shop here again

Placed an order on November 24th for Christmas gifts. Received an email the same day stating several of the items had shipped, and several emails over the next two weeks stating the other items had shipped. Apparently they ship the items whenever they want, and it takes 8-15 days after that to receive them. You can not track them. 16 days later, I received a few DVDs. Have not received a single book. I do not expect to receive all of the Christmas gifts I ordered in time, despite placing the order a month in advance. I wish I had read the reviews here prior to doing business with this company.
To date, out of a total of 21 books ordered I have received: 0
Out of a total of 6 DVDs ordered I have received: 5 (16 days after shipping)
4 books have not even shipped yet.

 I would not shop here again

1) When the website says "In Stock" it does NOT mean that they have it in stock. I spoke to a CSR from their customer service and she said that they had been backordered and that it was not updated on the website. uh? (this is how they get so many   Read full review...

 I would not shop here again

I ordered 22 dvds and was promised ALL were in stock.18 weeks later I have received only 9. I was actually in the area and tried to locate their "Store".This business is a total fake.I found out the local police even have had complaints agaisnt them!Beware!

 I would not shop here again

Tower.com is the best online store for CDs and DVDs. My current order arrived within 4 days. They are always quick and I have never had a problem with any orders I have ever placed (and I order a lot from them). They are way better in pricing and   Read full review...

 I would shop here again

This was the most horrible online purchase I have ever made. First, tower sent me the wrong book. I ordered a book for school and after waiting three weeks for it to ship, about to have to take tests with it, it was the wrong textbook. Then, when I   Read full review...

 I would not shop here again

Had ordered a dvd from Tower as a Christmas gift in November of 07. Since it was only a month away from the holiday I knew there was a possibility the order might take time to fill. Unfortunately, my fears were confirmed and the order went on back order. I accepted this and was told to wait 3-6 weeks more. 2008 came and by March I still had not received the order (a good 12 weeks after the initial backorder notice). I check their website to see the status and it mentioned that the order had been canceled (not by me it wasn't). So I contacted Tower for the third time and inquired (by now I had resigned to giving the gift as a birthday present)and they informed me that they canceled the order because their supplier no longer carried the item. I would have appreciated better communication on the part of Tower.com but I guess that can not be expected. My lesson has been learned. No more Tower.com!

 I would not shop here again

The WORST Company I have ever done any business with. I wanted to try some other company -- other than Deep discount DVD, B&N, and Amazon.com (all great companies). I ordered a NEW book from Tower Records (This company also does business at Amazon.com   Read full review...

 I would not shop here again

I ordered two DVDs and one book. All three items showed that they were in stock and since the amount was over $25, I chose free shipping. I chose Tower because two of the 3 items that I wanted had increased in price within the last week on Amazon, each   Read full review...

 I would shop here again

I would like to warn any consumer who might consider becoming a customer of Tower.com! Caveat emptor! In my opinion, this company engages in the most blatantly fraudulent business activity imaginable. I have never had such a negative experience with any   Read full review...

 I would not shop here again

Placed two orders in May: 1) Order WEB6128210,was charged for two cds,they sent one wrong title and the other title never shipped. Asked for refund for cd that never shipped,they promised a refund in 72 hrs,also was issued a return authorization and returned wrong title. 2) Order WEB6139062,tried to cancel one title,they sent it anyhow. Again,I got a return authorization to return title I didn`t want. I kept inquiring if they received the two separate authorized returns and when I`d be getting a refund for all three cds. Well,they told me they never received the returned cds and that they weren`t going to refund me for the title that never shipped,then they blocked my emails to them.

I feel there should be a class action suit brought against them,they are:

Caiman Inc / Tower.com Inc / Caxem Inc
640 Saint Paul Ouest,Suite 208
Montreal,QC H3C 1L9
Canada

CEO & owner: Didier Pilon
Administrative: Yannick Pilon
CS Manager: Nick Andrews
Sales/Marketplace Manager: Sabrina Miller

514-868-0867
514-223-4811
514-313-9514

Tower.com corporate address in USA:

Mail Boxes Etc
Fairfax Shopping Center
2207 Concord Pike,Box 633
Wilmington,DE 19803

302-429-8688

Drop off for customers using money orders,which AREN`T refundable according to Tower.com`s website!

 I would not shop here again

I ordered CD's on 12/6/07. My order number: 2262997

Order received today 12/18. However, ignore all shipping notices they send you because they lie. I ordered 5 items. Informed 3 shipped on 12/6, one shipped on 12/7 and one shipped on 12/10. All arrived in the same box, therefore you can not believe thier shipping information.

Items were sent via DHL vs USPS as they claimed which was fine but they still claimed that no tracking information was available. Another Lie.

Packing was bad. Two CD cases were cracked and one, based on lack of shrink wrap was a used CD. Another one was shrink wrapped but failed to have the end tape (title and barcode) giving the impression that this was also a return/used CD. Something they never informed me of.

BUYER BEWARE !!

 I would not shop here again

Terrible...they sent me a used product (no cellophane, packaging was worn. The only way to contact them is through email and they did not reply. Awful company, awful service.

 I would not shop here again

As with others, really slow to actually ship the product, books took longer to ship than CD's/DVD's. I would say if you are not in a hurry than you should be OK as the prices are good. However one DVD was sent in the wrong format, I returned it according to instructions. The DVD was sent out 4 weeks ago and Tower still says that it has not been recd. in the warehouse. So I don't know if its sitting in a pile somewhere waiting to be put back in their system or if its lost. The emails they send are not real clear.

This is to inform you that we will contact you about a refund once we have received and processed your returned item.

One of several vague emails

Because all items are subject to review, returns can take:
- Up to 60 business days to be processed during the normal year
- Up to 90 business days to be processed during holidays

We apologize for the delay.

I just want to know if they recd. it. Is that too much to ask??



 I would not shop here again

It took them 8 days to ship my CD (sounds like I was relatively lucky). Is there only one person working there? I chose Tower because it had the best price. I found the item I wanted through google product search and purchased it through google checkout, so Tower didn't have to do anything beside ship it in a timely manner. Avoid these jokers if possible.

 I would not shop here again

I searched all over to find a certain journal. Normally I would have used Amazon, but Amazon only had it available used. Therefore, I ordered a journal on September 4th. I needed it for class and hoped it would get here quickly. My credit card was   Read full review...

 I would not shop here again

I ordered several items from this site on 4 August 2007. All of the items were listed as being in stock and my credit card was charged immediately for the full order. The order status on the site has continued to say that the items are in stock and being prepared for shipment, but I am still waiting to receive anything. After waiting a month I emailed them to inquire into the status of this. After about a week I received a reply saying that they were waiting to receive the items for their warehouse. Today, more than 7 weeks after placing the order I decided to cancel it and I will wait to see if I get a refund or not.

 I would not shop here again

I am a community leader driving people towards public interest, creating consciousness and building fraternal relationship and at times participate in conflict management activities

 I would shop here again

This CD-ROM has an auto play feature. If the auto play feature did not launch your CD,
open the CD and Double-click on LaunchTraining.exe. This will open the Interactive Tools &
Training CD.

RECOMMENDED SYSTEM REQUIREMENTS:

WINDOWS 95, 98, 2000, XP, ME and NT4.0 or greater
350MHz Pentium(r) II processor
4x CD-ROM
128MB RAM
20MB available hard disk space
800 X 600 (16-bit color)
100% Sound Blaster(r) compatible sound card
56K modem or higher
IE 5.0 or higher
Adobe Acrobat Reader

 I would shop here again