DirectTV HR20 DVR

As a long time DirecTV Tivo customer, I expected much better quality, but DirecTV tried to do it themselves this time and really messed things up.

The unit worked well for about 3 weeks, then I could no longer view ANY recorded programs and the unit could not even turn on again. After 2 hours on the phone with DirecTV customer support, I was told that I may need a software upgrade that is not yet available, and that they have a policy to not replace these defective machines AT ALL until this software upgrade is available, and they don't know when it will be available. So, they are not willing to support a new product under warranty, and just leave paying customers sitting there without a functional machine. This is probably illegal. I'm calling my cable company.