High on Tech, Low on Reliability and Support

We paid a premium to the builder to get the Advantium as part of a GE Profile Wall Oven combo unit. It looks great, and the Advantium feature is perfect for quickly cooking and browning foods. The sensor feature was very accurate in ensuring the pre-programmed speed cook settings worked to perfection. Everything was great...while it worked.

After 6 months of regular use, the oven control pad locked up with an "F3" fault accompanied by incessant beeping. This is apparently a fault in the control pad itself, and renders the oven inoperable. The only way to stop the beeping is to unplug the oven (by physically removing it), or tripping the Circuit Breaker (which also disables our regular oven).

Made a warranty service call to GE, who referred our ticket to a third party (GE doesn't actually perform service calls). No one will accept a GE warranty call. Apparently, GE doesn't pay their contracted warranty service companies in a timely fashion. This has gone on now for 6 weeks! Our neighbors have the same oven with the same issue, and have been trying for over 3 MONTHS to get GE to do something. What is the point of a warranty if GE can't or won't fulfill it?

GE has offered to cut our neighbors a check for the list price of the oven (I am sure they will find a way to come pick up the old one). Problem is, that won't cover the cost to reinstall a new oven. Assuming one is not stupid enough to buy a replacement Advantium, one would be stuck with an oven that doesn't match the adjacent GE profile wall oven and may not fit in the custom-cut cabinetry. Thanks GE.

Do NOT buy this oven unless you are an electrical engineer and want to tackle the common control pad fault that GE is unable or unwilling to correct. Apparently GE is unable to apply the much vaunted Six-Sigma quality assurance process it developed.