Table top feature

I am highly disappointed in this product. The model comes without the handles which it once sported in earlier designs. Without handles, the only way to move it from place to place is to pick it up by the lip of the table top and pull. You have to pick it up to move it because the small plastic wheels on the bin end of the product are inadequate for movement across even a brick surface. If you fill your bin with charcoal, as it is designed to be used, then lift up on your tabletop to move the BBQ, your troubles will begin immediately.

The formica table top, unable to support the added weight of the charcoal in the bin, will split at the first screw fitting. I have replaced two such tabletops and have the third on standby for when my current tabletop splits. The only reason this one hasn't broken is that I now lift my BBQ by the front legs - an awkward movement to perform.

To their credit, Weber has furnished me with all of my replacement tabletops - free. However, they won't acknowledge a design flaw and keep relying on the easily appeased consumer who won't complain. They have even given me a remote, wireless thermometer and other little goodies to try and soothe my feelings. It hasn't worked. The customer service representative, while pleasant in her return phone calls, etc., has steadfastly refused to put me in touch with someone higher up the ladder - someone who can discuss with me the design failure. My next BBQ will likely be something other than a Weber.