Customer Service Ruined the Company...

...in my eyes.

We purchased a 13.8 cu. ft. Frigidaire chest freezer in March 2004; the compressor started having issues, so we replaced the unit (still under warranty, thankfully) in June 2004. We moved in May 2005 and had problems with the freezer staying cold enough. The service person told us that chest freezers weren't meant to be kept in the garage unless the garage was heated, due to temperature and humidity changes from season to season.

In March 2007 we had more issues with the freezer (now located in our basement): the compressor again went out. Our service person filed a point with Frigidaire to start the process of unit replacement, then jerry-rigged the freezer to work in the meantime. The freezer actually didn't go out until last month (October 2007). Since the day it died (October 12th), I have gone round after round with Frigidaire. On a service point filed last March for a unit they agreed was non-repairable, they said too much time had elapsed and I would need to open another service point; I would also need to have a certified service person for Frigidaire look at it, have the company verify that it was non-repairable, then have the company determine what course of action it would take.

The month since then has had five calls from me, two return calls from them, and many days elapsing without my hearing anything at all-whereupon I would call them yet again.

I still have no working freezer. The latest step in the saga means I have to supply the original purchase receipt from March 2004 and the serial tag from my freezer unit before they'll decide how much money to give me so I can purchase a new unit.